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Luxury Beachfront Escape at the 5-Star Fairmont Mayakoba – A Hotel Where Tropical Forest Meets Pristine Shores

Fairmont Mayakoba
4.7
H7490ZDmariam
6 days ago
Best experience My family and I just got back from having an amazing vacation at the Fairmont. Food and drinks are amazing. If you’re looking for a top notch experience I recommend this resort. The service is the best. Looking forward our next vacation here.

Guests can enjoy the 5-star hotel, It is surrounded by a lush tropical forest and offers wonderful sea views

What You Get

  • Stay for two in a fairmont king room or casita deluxe double-queen room
  • Kids 17 or younger stay free

Included in $35 Resort Fee

  • $20 credit at the Sweet Spot at El Pueblito per room, per stay
  • $25 credit for sports activities (Yoga, Fitness Classes, TRX Classes) per room, per stay
  • $40 spa credit per room, per stay
  • Complimentary high-speed internet
  • Valet parking for one car
  • 24/7 on-property transportation via chauffeured golf carts
  • Guided catamaran tour
  • Access to sea kayaks, stand-up paddleboards, snorkeling masks, boogie boards, beach balls, and sand toys
  • Complimentary access to Kids Clubs for children ages 5-11 (10:00 am - 1:00 pm) or supervised game room (2:00 pm - 5:00 pm)
  • On-property birdwatching boat tour
  • Use of bicycles throughout the resort
  • Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts

Note: Some services are subject to schedule and restrictions may apply. Please contact Concierge at myk.concierge@fairmont.com.

Hotel at a Glance: Fairmont Mayakoba

Fairmont Mayakoba is located just beyond the mangrove forest that reaches the white sands of the Caribbean. Fairmont Mayakoba’s features 401 guest rooms including 34 suites lie nestled in a tropical forest surrounded by the calm, ever-present waters of lush lagoons, while some private suites stretch out to a pristine white beach.

Amenities include 4 restaurants, a cafe and 3 bars (1 swim-up). There are 5 pools, plus a gym and a spa. Guests also have access to a nearby beach and golf club. Breakfast is extra.

  • Exclusive beach privileges: From this hotel’s doors, it’s only a short trek to their private beach area.
  • Make a splash in the hotel’s 5 outdoor pools
  • Fitness: Guests can relax their time in gym or spa
  • Restaurants: include 4, a cafe, and 3 bars

Playa del Carmen, Mexico:

Playa del Carmen is a popular tourist destination in Mexico's Riviera Maya region, along the Yucatán Peninsula's Riviera Maya strip of Caribbean shoreline. In the state of Quintana Roo, it’s known for its palm-lined beaches and coral reefs. Its Quinta Avenida pedestrian thoroughfare runs parallel to the beach, with blocks of shops, restaurants, and nightspots ranging from laid-back bars to dance clubs.

Room Details

Fairmont King Room

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: for each additional guest 18 or older please contact the property for pricing and details; kids 17 or younger stay free

Casita Deluxe Double-Queen Room

  • Two queen beds
  • Standard occupancy: 2
  • Maximum occupancy: 4
  • Adding occupants above standard: for each additional guest 18 or older please contact the property for pricing and details; kids 17 or younger stay free

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Included in $35 Resort Fee:
    • $20 credit at the Sweet Spot at El Pueblito per room, per stay
    • $25 credit for sports activities (Yoga, Fitness Classes, TRX Classes) per room, per stay
    • $40 spa credit per room, per stay
    • Complimentary high-speed internet
    • Valet parking for one car
    • 24/7 on-property transportation via chauffeured golf carts
    • Guided catamaran tour
    • Access to sea kayaks, stand-up paddleboards, snorkeling masks, boogie boards, beach balls, and sand toys
    • Complimentary access to Kids Clubs for children ages 5-11 (10:00 am - 1:00 pm) or supervised game room (2:00 pm - 5:00 pm)
    • On-property birdwatching boat tour
    • Use of bicycles throughout the resort
    • Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts
  • Parking: included in resort experience fee.
  • Smoking policy: no smoking inside the property.
  • Pet policy: pets 25 lbs or less may be added for an additional $25 per pet per night.
  • Accessibility: please contact property for handicap accessibility requests or options.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.

Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? Cancun International Airport (CUN) is approximately 48 km from the resort. Airport shuttle service can be arranged for any additional fee by contacting the hotel directly prior to arrival.

2. Is there an additional occupancy fee, or do I have to purchase another voucher? The deal covers a stay for two. One additional guest 18+ may be added for an extra nightly fee; kids 17 or younger stay free.

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? Please see the "Resort Experience Fee" section for more information regarding included resort credits.

5. Are dinner reservations required for restaurants? Is there a dress code? For information regarding your dining options, please click here.

Amenities

  • Parking
  • Pool
  • Shuttle
  • Direct beach access

Need To Know Info

  • 7-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 18+ to check in
  • Credit card required at check-in
  • Must present valid US or Canadian ID at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • Airfare not included
  • $35 daily resort fee collected at check-in
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased
  • Final price at checkout may include an additional Groupon service fee, which Groupon retains as compensation for facilitating your reservation; this fee will not exceed 6% of the nightly cost of the reservation
  • Total price is inclusive of all taxes and fees.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • Learn about Strike-Through Pricing and Savings

About Fairmont Mayakoba

Customer Reviews

Reviewed on
Hsmx
|1 review
Not Sure is they should get a 3 o 4 star review The property is absolutely gorgeous. Everything looked very well kept up: restaurants, lobby, pool, etc.. The beach was free of sargassum seaweed. We stayed at an ocean front villa which was outstandingly decorated, it came with butler service. We also opted for the all-inclusive option. The food options were mostly really good, with Fuego Restaurant (located on the beach) being our favorite. I did, however, expect better wines as part of the all-inclusive package. I should note that the hotel had 10% occupancy rate, which meant that some restaurants were not open, and one would think that the level of service would be very high since there aren’t as many guests to attend to. This review would have gone much better if it hadn’t been for the inconsistent service we encountered. You either get very, very below average service or very, very excellent service. The butler service was very inconsistent and always took a long time to respond. One day we asked for ice more than once, and we never got a response back after several hours. No big deal, we went to get ice!! But I cannot understand the delayed response on everything, if there are very little % of rooms occupied, and even smaller % for butler service. The same goes for barmen and attending staff. You either got very attentive service, or complete neglect. Over our 3 days stay, we spent all our time on the beach during which not a single staff member passed by to ask if we needed anything to drink until the very end. Again, no big deal, we went and got drinks from the bar. At some point it irked me, and I made the comment and then they started checking in on us at the very end our stay. Again, how can you have such a low service level with 10% occupancy. Another issue that I had was the informalities of some of the staff. You stay at a luxury hotel, and you expect some level of decorum from the interactions. Again, you get staff that are exceptionally polite, and others that call you “chicos”, which translates to kids/young people. We are not exactly 30 years old, or 40 for that matter, so you do not address people of our age in that matter. It is not a cultural thing; it is a manners thing!! One last thing, the all-inclusive package was OK ($270+ per day. Not great value for our consumption habits) but you still must sign off on everything you order, which defeats the purpose of why I added the option to my reservation to begin with. We are neither big eaters, nor heavy drinkers, the whole point was not asking and waiting for a bill. We had little time, and we wanted to enjoy the beach. Very inconsistent, which is a shame. The hotel deserves 3 stars, but because of some very wonderful staff members I gave 4 stars. Odds are we will go somewhere else next time. Not the level of service you expect from a Fairmont.
H7490ZDmariam
|1 review
Best experience My family and I just got back from having an amazing vacation at the Fairmont. Food and drinks are amazing. If you’re looking for a top notch experience I recommend this resort. The service is the best. Looking forward our next vacation here.
alexandrawH6065OW
|1 review
Tauro a must! Best restaurant Tauro is one of our favorite places when visiting the Bayan Tree. They go above and beyond for every group and make you feel special. Best resturant!
hannasN9665CK
|1 review
Never had such an amazing hotel experience! We had an amazing stay at Fairmont Mayakoba! We were treated like family members and enjoyed every minute! The view from our balcony felt like a dream, spotting turtles and enjoying the calmness of the lagoon. Every night, Liliana would bring us ice and prepare everything for bedtime - she is so lovely! Breakfast was super delicious enjoying the best service by Felipe! Also, we really loved the gym. Mayakoba incorporates sustainability and cultural values, which is key to me. There's no day where we aren't looking back to these incredible 4 days!
joulianym
|1 review
Amazing peaceful experience. Amazing experience! It was our first time here on our babymoon and we would do it all over again! Hopefully soon! Mr. Marko Loeza & Ali Bolaños were true gentleman, friends and so attentive to our needs. We will definitely request them when we return. Clean beautiful resort that feels like we are in the middle of nature. So peaceful. Even the guests were so sweet and quiet.

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