Luxury Beachfront Escape at the 5-Star Fairmont Mayakoba – A Hotel Where Tropical Forest Meets Pristine Shores

Fairmont Mayakoba
4.7
N363MVjamesc
5 days ago
Top tier resort with excellent service. This resort deserves all 5 stars for amenities and services provided. We had the bulter service that made everything really simple. Vanessa & Augustin were top notch. They made reservations for us, explained all the amenities in detail, they were available from 8am to 11pm, & responded to anything we needed almost immediately. I highly recommend this service. The food was good at most of the restaurants. Like any resort, you get tired of eating at the same 5 places after a week. We had breakfast included, but lunch and dinner was not. It is expensive, but we were still ahead by not having the all inclusive. The beach & pools are full service and are taken care of really well. The rooms we had (connecting) were incredible as was the service of them. All in all it was an awesome experience for my family of 5.

Guests can enjoy the 5-star hotel, It is surrounded by a lush tropical forest and offers wonderful sea views

What You Get

  • Stay for two in a fairmont king room or casita deluxe double-queen room
  • Kids 17 or younger stay free

Included in $35 Resort Fee

  • $20 credit at the Sweet Spot at El Pueblito per room, per stay
  • $25 credit for sports activities (Yoga, Fitness Classes, TRX Classes) per room, per stay
  • $40 spa credit per room, per stay
  • Complimentary high-speed internet
  • Valet parking for one car
  • 24/7 on-property transportation via chauffeured golf carts
  • Guided catamaran tour
  • Access to sea kayaks, stand-up paddleboards, snorkeling masks, boogie boards, beach balls, and sand toys
  • Complimentary access to Kids Clubs for children ages 5-11 (10:00 am - 1:00 pm) or supervised game room (2:00 pm - 5:00 pm)
  • On-property birdwatching boat tour
  • Use of bicycles throughout the resort
  • Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts

Note: Some services are subject to schedule and restrictions may apply. Please contact Concierge at myk.concierge@fairmont.com.

Hotel at a Glance: Fairmont Mayakoba

Fairmont Mayakoba is located just beyond the mangrove forest that reaches the white sands of the Caribbean. Fairmont Mayakoba’s features 401 guest rooms including 34 suites lie nestled in a tropical forest surrounded by the calm, ever-present waters of lush lagoons, while some private suites stretch out to a pristine white beach.

Amenities include 4 restaurants, a cafe and 3 bars (1 swim-up). There are 5 pools, plus a gym and a spa. Guests also have access to a nearby beach and golf club. Breakfast is extra.

  • Exclusive beach privileges: From this hotel’s doors, it’s only a short trek to their private beach area.
  • Make a splash in the hotel’s 5 outdoor pools
  • Fitness: Guests can relax their time in gym or spa
  • Restaurants: include 4, a cafe, and 3 bars

Playa del Carmen, Mexico:

Playa del Carmen is a popular tourist destination in Mexico's Riviera Maya region, along the Yucatán Peninsula's Riviera Maya strip of Caribbean shoreline. In the state of Quintana Roo, it’s known for its palm-lined beaches and coral reefs. Its Quinta Avenida pedestrian thoroughfare runs parallel to the beach, with blocks of shops, restaurants, and nightspots ranging from laid-back bars to dance clubs.

Room Details

Fairmont King Room

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: for each additional guest 18 or older please contact the property for pricing and details; kids 17 or younger stay free

Casita Deluxe Double-Queen Room

  • Two queen beds
  • Standard occupancy: 2
  • Maximum occupancy: 4
  • Adding occupants above standard: for each additional guest 18 or older please contact the property for pricing and details; kids 17 or younger stay free

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Included in $35 Resort Fee:
    • $20 credit at the Sweet Spot at El Pueblito per room, per stay
    • $25 credit for sports activities (Yoga, Fitness Classes, TRX Classes) per room, per stay
    • $40 spa credit per room, per stay
    • Complimentary high-speed internet
    • Valet parking for one car
    • 24/7 on-property transportation via chauffeured golf carts
    • Guided catamaran tour
    • Access to sea kayaks, stand-up paddleboards, snorkeling masks, boogie boards, beach balls, and sand toys
    • Complimentary access to Kids Clubs for children ages 5-11 (10:00 am - 1:00 pm) or supervised game room (2:00 pm - 5:00 pm)
    • On-property birdwatching boat tour
    • Use of bicycles throughout the resort
    • Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts
  • Parking: included in resort experience fee.
  • Smoking policy: no smoking inside the property.
  • Pet policy: pets 25 lbs or less may be added for an additional $25 per pet per night.
  • Accessibility: please contact property for handicap accessibility requests or options.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.

Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? Cancun International Airport (CUN) is approximately 48 km from the resort. Airport shuttle service can be arranged for any additional fee by contacting the hotel directly prior to arrival.

2. Is there an additional occupancy fee, or do I have to purchase another voucher? The deal covers a stay for two. One additional guest 18+ may be added for an extra nightly fee; kids 17 or younger stay free.

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? Please see the "Resort Experience Fee" section for more information regarding included resort credits.

5. Are dinner reservations required for restaurants? Is there a dress code? For information regarding your dining options, please click here.

Amenities

  • Parking
  • Pool
  • Shuttle
  • Direct beach access

Need To Know Info

  • 7-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 18+ to check in
  • Credit card required at check-in
  • Must present valid US or Canadian ID at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • Airfare not included
  • $35 daily resort fee collected at check-in
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased
  • Final price at checkout may include an additional Groupon service fee, which Groupon retains as compensation for facilitating your reservation; this fee will not exceed 6% of the nightly cost of the reservation
  • Total price is inclusive of all taxes and fees.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • Learn about Strike-Through Pricing and Savings

About Fairmont Mayakoba

Customer Reviews

Reviewed on
N363MVjamesc
|1 review
Top tier resort with excellent service. This resort deserves all 5 stars for amenities and services provided. We had the bulter service that made everything really simple. Vanessa & Augustin were top notch. They made reservations for us, explained all the amenities in detail, they were available from 8am to 11pm, & responded to anything we needed almost immediately. I highly recommend this service. The food was good at most of the restaurants. Like any resort, you get tired of eating at the same 5 places after a week. We had breakfast included, but lunch and dinner was not. It is expensive, but we were still ahead by not having the all inclusive. The beach & pools are full service and are taken care of really well. The rooms we had (connecting) were incredible as was the service of them. All in all it was an awesome experience for my family of 5.
leojames7
|1 review
Trip tp Mayakoba As a family of 4, 2 kids we did a lot of research and went to Mayakoba. We have been Cancun many times but this trip was wonderful compare to the others. Room is clean. As every one said you really need to look for something to complain. Shuttle to go everywhere. Very friendly staff. All are willing to help. There was one incident in La Laguna, looks like this person had some family issue kept his face forzen. I checked with George the other waiter, what is wrong. 5 min later the other person totally changed. I would say boat ride was awesome. Miguel and Luis very nice and explained all in detail. We also did the snorkeling. Fransico and other person with a medic in the boat. My son got injured, they bandaid him in the boat. What else you can expect. Simply nice. Expensive but it is worth the money you pay. The Thai restaurant is the one we didn't like but it could be just us. Our taste may be different. But the ride they provided to take there and boat ride to take you back and a SUV is waiting for you. It is really a 5* treatment. We haven't used all inclusive still eat went couple of times outside. The only complain I have is the ride fare of $450 pesos is a rip off. I think it has been designed that way to keep you inside. I like to see outside not stay all the time inside when you go that far to a country. So we went out. I almost gave 4* for that but changed my mind. ohh forgot to mention if you are the one hate to put towel and hate look for free beach chairs, pool side tables this place is for you. Plenty to options. clean and nice chairs, towels. Good food. Go for all inclusive if you don't want to worry about costs but not all of them included though. Some you need to pay. So make your call. We didn't. Stake place is nice, I believe it is Nicks or something, La Launa for b'fast. Front lobby there is resturant we tried sushi there. It is good. One night we went to 5th street and ate at Porfirio's. Recommend. $150 USD for 4. Tips included. Another night someplace called La Oasis. Don't go. Not worth it. Over all it has been one of the nice trips. Will consider going back.
samanthadS29TZ
|1 review
Run down and a hot mess at the Fairmont Mayakoba We started getting frustrated before even arriving because we had requested information from the hotel to book golf tee times, spa and dinner reservations, etc. When we sent them a detailed emailed, they answer one or two questions and book 1/4 activities and it would take them days to respond. When we arrived at the hotel, we got a butler who communicated via WhatsApp in a similar style… they would answer one of the questions, it wasn’t until end of day two, that someone came to formally introduce himself, no one showed us around the property, nobody gave us any information about the activities, classes, or anything that was included. Even when asked it was like pulling teeth and we had to ask multiple times, complain, ask again, follow up... We have three kids that ordered their own food and the waiters never actually took their order. We were double billed and tipped twice for drinks ordered by the kids. There’s little respect for the kids here which is surprising for Mexico and honestly it’s not a vacation for me if I have to get up and order every drink or food item for my 14 yr old or others. The rooms are so run down. Humidity and jungle wildlife are a part of life down here however there’s condensation and mold in the rooms which is very unhealthy and clearly due to lack of maintenance of the Air conditioning units. We had a mouse in our room that we discovered at 11pm one night. We should have tried to get it out ourselves but we called for help. When he finally arrived, the maintenance guy scared the mouse out of the corner and under the beds which was then impossible to find him. He couldn’t locate him and then left after telling the kids that these mice climb and jump. So at midnight we were arguing with the hotel to get moved. They finally moved us to another room. When we went back the next day to check we hadn’t forgotten anything, housekeeping was there and had no idea about the mouse and was flipping the room for the next guest. Bikes are available but are all dinged up, rooms are falling apart, not enough golf carts to get guests to and from places, nobody knows when the pueblito is open/closed, the temezcal only gets opened if there are more than 4 guests interested but as they don’t give guests information on anything most people wouldn’t even know that was there… The beaches are full of seaweed which is a grave problem all over this area. There’s no communication between the staff, nobody seems to know what’s going on, they tell you new rules daily, it’s a mess… not what you’d expect from a Fairmont or the price tag! The positives are that the property is beautiful, most of the restaurants are decent, the beds are comfortable, and some of the staff are great. We have traveled very extensively and have lived all over the Latin America, Europe, the US, and Australia, we are trilingual, we are very flexible and easy going but definitely understand value and it’s not here at the Fairmont Mayakoba. We stayed at the Grand Velas last time, and would choose that place over here anytime!
616dakotam
|1 review
It was a terrible experience Terrible experience they over charged us without notifying us even after we paid for the all inclusive packages. I will never return here worst experience on our last day with surprise charges. The supervisor Miguel Martinez was especially not helpful.
751mms
|1 review
Great snorkeling guide We had two amazing snorkeling trips with Erick Cortes at the Fairmont Mayakoba. He skillfully sailed us out to the reef in very slack winds. On the way out we talked about what sea life we hoped to observe. Once in the water Erick was constantly scanning to locate our heart's desire. We saw lobster, squid, parrot fish, all sorts of other fish including two stonefish. HUGE schools of snapper. And the very best was a sea turtle, that was at least 5ft long, 4ft wide. It was so impressive. Erick truly wanted us to have the best experience we could possibly have.

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