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Stay at 4-Star The Fives Downtown Hotel & Residences in Playa del Carmen

The Fives Downtown Hotel & Residences
4.5
5.0

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TessBess W
1 year ago
BEST STAY EVER Christina and Edgar from the roof were amazing, the roof has an amazing rooftop Infiniti pool that we spent a lot of time at. The rooms were amazing too, they Felt more like apartments than a traditional hotel room! The lobby had an almost outside area that had turtles which were definitely a highlight! Carlos from Mercato i would also like to mention, because he was the sweetest, he remembered how my parents took their coffee, and brought me extra chocolate croissants because he knew i loved them!

Hotel surrounded by the Caribbean coastline and crowded Fifth Avenue entices the guests with a beautiful view and a rooftop pool

What You Get

View local health guidelines for travel here

  • Stay for two in a deluxe room, superior room, or junior suite.

Hotel at a Glance: The Fives Downtown Hotel & Residences

The Fives Downtown Hotel & Residences is a 4-star hotel located at the gateway of the Riviera Maya and steps from lively Fifth Avenue. The location of the property allows them to enjoy the perfect balance of land and sea.

  • Where you'll stay: Guest rooms come with complimentary Wi-Fi. The hotel also offers and in-house dive shop.
  • Nearby attractions: Chichen Itza, pyramid Coba, Xel-Ha Park, Rio Secreto, and Quinta Avenida
  • Rooftop: The hotel's rooftop features a restaurant with bar, sun loungers with views of the Caribbean Sea, and two pools.

Playa del Carmen, Mexico: Trendy Beach Area and Diving Destination

Just across the sea from the island of Cozumel, Playa del Carmen has been called "the hippest city in all of the Yucatán Peninsula" by Lonely Planet. The laid-back beach bars and cafés have a way of converting vacationers into expats, but Playa's most compelling draw might be its cenotes—cavernous sinkholes filled with turquoise pools. The water in the cenotes is crystal clear, particularly at the lily-pad-dotted Xlacah cenote, where you can snorkel among schools of colorful fish.

To the south, you'll find preserved ruins of pre-Columbian cities. Tulum's crumbling temples are situated above a dramatic ocean bluff, and Coba's enormous pyramid rises between two lagoons. For a fun day trip, hop aboard the ferry to Cozumel, which docks at the pier east of Calle 1. There are about a dozen dive shops on Cozumel, and they offer trips offshore to the reefs that Jacques Cousteau declared some of the world's most beautiful.

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Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? Cancun International Airport (CUN) is approximately 56 km from the hotel. Round-trip airport transfers can be arranged for an additional fee by contact the hotel directly.

2. Is there an additional occupancy fee, or do I have to purchase another voucher? The deal covers a stay for two guests. One additional adult or up to two kids may be added to a superior room or junior suite for an extra fee. Please contact the hotel directly for pricing and details.

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? No resort credits are included in this deal.

5. Are dinner reservations required for restaurants? Is there a dress code? For information regarding your dining options, please click here or call 800-592-1246.

Other Details

Room Details

Deluxe Room

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 2

Superior Room

  • One king bed and one sofa bed
  • Standard occupancy: 4
  • Maximum occupancy: 4
  • Adding occupants above standard: Please contact the hotel directly for additional pricing and details.

Junior Suite

  • One king bed and one sofa bed
  • Standard occupancy: 2
  • Maximum occupancy: 3 adults or 2 adults and 2 kids
  • Adding occupants above standard: Please contact the hotel directly for additional pricing and details.

Hotel Policies

  • Check-in: 3 p.m. to 11 p.m.
  • Check-out: Before noon.
  • Parking: Self-parking on site (USD 15 per night), Valet parking on site (USD 15 per night), and Limited onsite parking
  • Smoking policy: Smoke-free property
  • Pet policy: Pets allowed for an extra charge of USD 50 per accommodation, per stay
  • Accessibility: please contact property for handicap accessibility requests or options.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.

Amenities

  • Rooftop pool
  • 2 restaurants
  • Coffee shop
  • Snack bar
  • Room service
  • Spa tub
  • 24-hour fitness center
  • Complimentary WiFi
  • Valet parking
  • Sauna

Getting There

  • Nearest airports: Cancún International Airport (CUN; 36.8 mi)
  • Cab fare: $94.91 from CUN, including a 15% tip

Need To Know Info

  • 14-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 18+ to check in
  • Credit card required at check-in
  • Must present valid US or Canadian ID at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • $1
  • 50 Environmental Tax (not taxed) paid at check-in
  • 16% VAT, 5% Hospitality (21% total) added at purchase
  • Airfare not included
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased
  • Final price at checkout may include an additional Groupon service fee, which Groupon retains as compensation for facilitating your reservation; this fee will not exceed 6% of the nightly cost of the reservation
  • Total price is inclusive of all taxes and fees
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • Learn about Strike-Through Pricing and Savings

About The Fives Downtown Hotel & Residences

Customer Reviews

5.0
based on Groupon 2 reviews
This deal has no written reviews yet.
Reviewed on
TessBess W
|1 review
BEST STAY EVER Christina and Edgar from the roof were amazing, the roof has an amazing rooftop Infiniti pool that we spent a lot of time at. The rooms were amazing too, they Felt more like apartments than a traditional hotel room! The lobby had an almost outside area that had turtles which were definitely a highlight! Carlos from Mercato i would also like to mention, because he was the sweetest, he remembered how my parents took their coffee, and brought me extra chocolate croissants because he knew i loved them!
ginat686
|1 review
Fun for a short stay We have stay at all The Fives properties in Mexico. This property is my least favorite even though I like staying near all the great food in Playa Del Carmen. We had the European plan, the breakfast never varied. The ambassadors were never around. If you needed something you had to text more than once. At the Beachfront they responded instantly and took care of whatever you needed. Downtown does not have any servers around the pool. We were given a hard time for leaving with towels wrapped around our bodies. The property was very safe located a block away from Quinta Avenida and two blocks away from the beach. Downtown probably would have been fine for a few days instead of a week.
T894MTmariat
|1 review
Great views and ambiance We have been to The Fives rooftop brunch a handful of times. Our server Cristina is on point as always. We love the ambiance, the view, the live band, the food and the service. Always a great time when we're here. It's a great spot to bring visiting family and friends. Enjoy!!
jlshuff2018
|1 review
Not as good as it used to be- avoid This hotel has gone DOWNHILL. We used to stay here every year (4 years in a row), and it was heaven...... NOT anymore! The hotel no longer offer all inclusive, the rooftop pool service is terrible, and the new menu is awful. When I go to Mexico, I like to eat Mexican food. They now have a Greek style menu, and it's not that great. The staff used to be so gracious and now could care less. I used to love the security, and now they dont have anyone at the podium as you come in so anyone can wander in! Our room was never properly cleaned, and coffee and towels were not changed in our room. And I'm a Hilton Diamond member..... they could care less...... PLEASE, DO YOURSELF A FAVOR and skip this place!
Allessandra P
|1 review
My nuevo amigos! Christina, Ricardo y Judit I enjoyed my time here. The weather was a bit crazy but the service was great. I met Christina and she made sure I was taken care of. She is very nice and hospitable. She accommodated my needs. The food was good. I got the burrito and the watermelon smoothie with alcohol. If you go see if you can find Christina she will take great care of you. Ricardo is great as well he got me a great drink and made sure the jacuzzi was on. Judit took care of my spa needs.

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