Hotel Stay at 4-Star Georgian Court Hotel, WorldHotels Elite in Vancouver, BC

Staff were incredibly nice and friendly. Hotel was very clean and nicely decorated. Rooms were very clean and quiet.

Very friendly staff, nice extremely clean and comfortable bed. Great spa area and Frankie's Italian kitchen attached was a bonus.

Very comfortable and clean.

Disappointed in service The hotel itself, the location, cleanliness, decor, comfort of the rooms, etc. is lovely and we couldn’t fault it. Unfortunately it was the service received at the front desk and Frankie’s restaurant that were so disappointing and let you down. We had a late flight and I’d asked on check in if we could arrange a late checkout, we’d be happy to pay for this service (didn’t expect it for free) or even if we could book an extra night. Was told to check the next morning. Did that and was told ‘no can do’, sorry, there were no rooms available. Fine, but why not just tell us that the day before then? When I asked to book another night (I could see there was availability on trivago and other booking sites) and could we either stay in the same room or move to another room, was told no, we would need to check out and then only recheck in again at 4pm. No attempt was made to help with various options/offer solutions or go the extra mile- just nope, sorry, move along. I worked in hospitality in guest relations for many years, so know what’s possible/not possible. I would have said, yes please rebook and I’ll contact housekeeping and see if they can get you into another room early, or at least tried to make a plan to keep my guests happy and try help where I could. Not the service I expected from a 4* hotel. Then we go to Frankie’s for breakfast. The place is packed. Told we need to sit at the bar, but a whole section of restaurant is open and empty. When asked if we could sit there (not keen on the bar), told nope, that section is only available for dinner. Fine, go to the bar, only to see other diners in the section they say is closed, having their breakfast. apparently they can’t reset those tables in time for dinner service at 6pm. To add to our overall irritation, the coffee machine is broken, so no coffee, besides filter, either. Completely irritated with the entire experience, we up and left and went to the Hilton hotel for breakfast, which was amazing and staff absolutely lovely. Wish we’d paid a bit more and stayed there instead.

Very comfortable, with friendly helpful staff We stayed at the hotel for two nights before a cruise, then three more nights on our return to Vancouver. On both occasions, we found staff very helpful - giving directions to places, telephoning prebooked excursions for details, storing luggage upon checkout. The two rooms were both clean and very comfortable. A good coffee making machine made for a good start to the day. The smart tv gave plenty of entertainment choices before bed! The hotel is situated very conveniently in the city, with many places within easy walking distance. The 'football' stadium is right across the road, and consequently, things can get busy. However, the rooms are well insulated from noise, and we were not disturbed on the match nights we stayed. If you want an early meal in the restaurant on match nights, you definitely need to book - it gets busy. We'd stay there again if we returned to Vancouver.

Will be back for sure !!! If anyone is attending some kind of event at BC Place or Rogers Arena, this is the hotel you should stay at, it's across the lane to BC Place and 5 minutes walking to the west entrance of Rogers Arena. The staff are friendly and very efficient, room is very clean and comfortable with all the basic amenities ( coffee machine, bar fridge, bath robes, hotel slippers ). Frankie's Restaurant is well run with very nice menu. Did not have a chance to use the exercise room or the hot tub but looked quite nice. Close to other great restaurants and bars. Will definitely be back!