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Glenstone Lodge

Stay at Glenstone Lodge in Gatlinburg, TN

The Fine Print

  • Dates cannot be changed once booked; valid only for night(s) purchased
  • 4-day cancellation notice required prior to check-in or reservation is non-refundable
  • No-shows will be charged total Groupon rate
  • No refunds will be processed by Groupon after check in
  • Traveler name must match ID at time of check-in
  • Must be 18 or older to check in
  • Credit card required at check-in
  • 12.75% tax added at purchase
  • See the rules that apply to all deals.

Questions and Answers 73 questions

Commonly Asked Questions

Q:

Can two adults and 3 kids stay in one room? The kids age are 13, 9 & 8. Thanks, AB

Adil B.  asked on  May 14, 2013

A:

You would not be able to have more than four guests in the rooms covered by this deal.

Benjamin V.  from  Groupon  replied on  May 14, 2013

Q:

How do we sign up for a room with one bed and a couch?

Jean S.  asked on  May 14, 2013

A:

This deal is only for two queen bed rooms.

Benjamin V.  from  Groupon  replied on  May 14, 2013

Q:

Is there a breakfast buffet included?

Angela H.  asked on  May 14, 2013

A:

Breakfast is not included.

Benjamin V.  from  Groupon  replied on  May 14, 2013

Q:

Can I purchase 2 rooms?

Cosette H.  asked on  May 14, 2013

A:

You can book two rooms in two separate transactions.

Benjamin V.  from  Groupon  replied on  May 14, 2013

Q:

It indicates rates starting at $49, but clicking through the calendar there is not 1-day I clicked with the rate of $49??

Gina S.  asked on  May 14, 2013

A:

Very sorry for any inconvenience. For this offer, prices start at $49 but may vary depending on the specific nights you choose. You can hover your mouse over each date on the calendar to see actual price for that night. I checked and was able to find dates priced at $49.

Brette V.  from  Groupon  replied on  May 15, 2013

Q:

is the hotel pet friendly?

Lisa B.  asked on  May 14, 2013

A:

Very sorry, but pets are not allowed.

Brette V.  from  Groupon  replied on  May 15, 2013

Q:

If I book two rooms, do you have roads with a door in between so that we could still be together?

Kathleen M.  asked on  May 21, 2013

A:

They do have adjoining rooms, contact them directly after booking to request them.

Benjamin V.  from  Groupon  replied on  May 22, 2013

More Questions and Answers

Q:

We are 4 adults and one 3 year kid. can i have one room by paying extra for one guest if kid is also consider as guest.?

kamal  asked on  May 30, 2013

A:

You would not be able to have more than four guests in the rooms covered by this deal.

Benjamin V.  from  Groupon  replied on  May 30, 2013

Q:

Does the purchase of the groupon pay for the room or do you pay when you arrive?

Allison B.  asked on  May 29, 2013

A:

You pay the room when booking on Groupon.

Benjamin V.  from  Groupon  replied on  May 30, 2013

Q:

I am trying to book a room for two night check in August 23rd and check out August 25th... I will let me pick the check in date but not the check out date.. why is that?

Lisa J.  asked on  May 29, 2013

A:

The night of August 24th is not available for this deal.

Benjamin V.  from  Groupon  replied on  May 30, 2013

Q:

I am wanting to check in august 14 and stay for 4 nights, and when i click on the 16th it says not available for check in. So does this mean i will need to check out the morning of the 16th?

Matt s.  asked on  May 29, 2013

A:

That is correct, we do not have the night of the 16th available.

Benjamin V.  from  Groupon  replied on  May 30, 2013

Q:

I want to purchase 2 nights for a friend. I do not know the dates that they will choose. Can I purchase without booking right now? There is only 15 hours left to purchase the groupon

Suzi M.  asked on  May 29, 2013

A:

You would need to select the dates now.

Benjamin V.  from  Groupon  replied on  May 30, 2013

Q:

I want to stay an extra day that is not included in the deal can i buy another night at regular price?

Kim  asked on  May 25, 2013

A:

Pending availability, you can!

Benjamin V.  from  Groupon  replied on  May 28, 2013

Q:

Hi, I am looking for staying Sat night (05/25) But not able to pick the date in calender. Does that means, there is no roon available on that date?

chandra  asked on  May 24, 2013

A:

That is correct.

Benjamin V.  from  Groupon  replied on  May 28, 2013

Q:

I do not have a credit card, but my debit card can also be run as credit. Will that count as the credit card?

Be T.  asked on  May 24, 2013

A:

That would be fine!

Benjamin V.  from  Groupon  replied on  May 28, 2013

Q:

In the description of this groupon it says " The guest rooms offer views of either the pool or surrounding woodlands". I was wondering how I would know which room view I would be getting or if it is by check-in? Also, if I were to purchase a voucher for this groupon and something were to come up before the 4 day period of check-in, would I be able to receive a full refund of my purchase?

della a.  asked on  May 24, 2013

A:

For a specific request on your room's placement, contact the lodge directly after booking.

After you purchase you'll be able to cancel your reservation and receive a full refund as long as you do so at least 4 days prior to your check-in time. You cannot reschedule your stay once booked.

Benjamin V.  from  Groupon  replied on  May 28, 2013

Q:

I already bought 1 night but would like to add another....how should I do that?

Virginia W.  asked on  May 22, 2013

A:

You can book another night on the calendar. Let the lodge know after booking it's the same reservation.

Benjamin V.  from  Groupon  replied on  May 23, 2013

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