Hotel stay with Daily Water Park Access at Great Wolf Lodge South Florida in Naples, FL

Very nice water park. My family enjoyed the time spent.

We just got back from Great Wolf Lodge and had an amazing time! The indoor water park was the highlight — slides, lazy river, wave pool, and splash zones kept the kids busy for hours. Rooms were spacious with a cozy cabin feel. Staff was friendly, everything was clean, and nearby dining was great. Perfect fun + relaxation. Highly recommend for unforgettable family memories! 🐾

Such an amazing experience can’t wait to come back. Kids absolutely loved it.

Not the Great Wolf Lodge of the Past. My family and I have been visiting Great Wolf Lodge for the past 20+ years and have never had a bad experience until this trip. Check in was fine, Cici was terrific and should be commended. We had 3 rooms. 12 people total. Let me start with, this place is busy. Unless their occupancy is significantly down, day passes should not be sold. Chairs were at a premium, places to sit and eat were not to be found and the waterpark was PACKED! Adults in the baby/toddler section riding the slides without a kid, the wave pool was madness. Lines from top to bottom on the bigger slides. Women running around with their entire behind out. They need a dress code policy regarding swimsuits. This isn’t enjoyable anymore. The need for more money has made it too chaotic to be fun for overnight guests. The lodge itself is nice, but feels more like a hotel than a lodge like the Williamsburg or Charlotte lodges feel. The rooms are nice and large. We did have one room that smelt like urine and I called to ask if they could come and re-mop. Nobody showed up. Later that night, we called down to ask for a couple of extra blankets and they never showed up. So customer service is a problem. Dinner…12 people $430.00. There is no signage telling you the price of the buffet, drinks are not included, and they literally bring you nothing, yet there is a tip line. It was all self serve unless you wanted alcohol, which we didn’t order. The food was dismal. Cold, very limited selection, and did I mention cold. All of it. My son did get some meatballs that he said were good. We had several that didn’t eat, several that got a plate and didn’t eat because it was cold, and a couple that ate what they could. I did speak to a manager and they brought the bill down to $171. I assure you, I still way over paid. This was not the visit I hoped when brining my grandchildren for the first time and we won’t come back to this location in the future.

Two night stay at Great Wolf Lodge(Naples) Hello, just wanted to bring something up regarding our stay in NAPLES location from Aug 28 to 30. We have stayed in many hotels and water park Hotels and this is the first negative 1 star review that I have ever submitted. 1. First, we were trying to self checkin with the code on Aug 28 in one of the kiosk. We were not able to do that as it was brought up to our attention that the only way to self checkin is you have to select parking option. We took an Uber, so we did not need parking. The person who helped us said that we need to include parking and then he will take it off later. Some1 needs to check this process as it doesn’t make much sense. 2. Then, we had asked about the Wolf ears for my child at checkin, they directed us to an area where the only way to get those ears was to listen to the sales pitch about booking future vacations at other locations. This is not right! 3. Then, we had to haul our bags, as there are no bellhops! We go inside our room excited, and we see a roof(I will include the picture of room 3155) on the same level as our room! The hotel was at about 15 percent capacity at the time based on people in the pools, restaurants and lobby and they assigned us the worst view room in the hotel! After spending another 30 minutes talking to them, they said that we must pay more and upgrade to get a better view. This is really ridiculous. After back and forth, the finally gave us another room on 7th floor(7173). We carried our luggage’s again to 7th floor, and we noticed that the bathroom wasn’t flushed from previous guests(Descusting!) Again, the assigned us a room with the roof view although it was not on the same level as the roof this time. 4. We decided to go have breakfast buffet at Timbers at 11:05 and they tell us they are closed! The app shows that the close at 11:30am. They had to Bring out the manager and he basically said that the app has the wrong closing time and they close at 11:00. He was cool and still took care of us. 5. We tried to get Duncan Donuts donut for my daughter and we noticed that there were flies everywhere where the donuts were kept and stuck to the donuts! Yaks. We told that to the staff and all they said was that they will throw them out. 6. We paid for the Magi game and most of the machines were down! Waste of money. 7. Me and my wife noticed we had bites on our legs and arms. It looked like bed bugs bites! I will post pictures. We notified the staff, the manager and inspector came to our room and looked and said they couldn’t see any bugs. Usually you would not see them as they hide inside mattresses. All he said was they will do a full investigation and let us know later what the found. Nothing was offered to us. 8. Had to get rid of the luggages when we got home as precaution( see # 7) 9. No Balconies! 10. Tiny indoor water park compared to other locations. 11. Most of the staff are mid school or Highschool! 12. Terrible food. 13. Was emailed back after submitting a complaint on their site with the case # but no follow up!

5 star experience Wonderful stay with my family for our daughter’s 6th birthday. The lodge far exceeded our expectations and the staff and amenities were incredible. We will be back!