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Orlando Hotel - Orlando

Stay at Hawthorn Suites Universal in Orlando, FL, with Dates into December

The Fine Print

Questions and Answers 42 questions

Commonly Asked Questions

Q:

does the queen suites have kitchen and separate living area?

Cecile D.  asked on  Jul 4, 2013

A:

The bedroom and living room are separate and there is a full kitchen in all of the suites.

Gina  from  Merchant  replied on  Jul 5, 2013

Q:

Is there a charge to park at your hotel if I purchase a Groupon for a 2 night stay? Thank you.

lorena m.  asked on  Jul 4, 2013

A:

Parking at the hotel is complimentary.

Gina  from  Merchant  replied on  Jul 5, 2013

More Questions and Answers

Q:

Does the complimentary shuttles go to Downtown Disney or the Disney Waterparks? Also, are the times the same as the park times or do they run on a different schedule, as in every 30 minutes? Just trying to see if it would be better to drive!

Shannan B.  asked on  Jul 8, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Benjamin V.  from  Self  replied on  Jul 10, 2013

Q:

Me and my family love to fish. Can you recommend any good fishing locations close to the hotel?

J. R.  asked on  Jul 8, 2013

A:

You can get directions and information for nearby fishing guides here! Click on the hotel's location, and select "Search Nearby".

Benjamin V.  from  Self  replied on  Jul 8, 2013

Q:

Are these rooms non-smoking? Also is taxes included? If not how much do I owe upon checking-in?

Michelle L.  asked on  Jul 7, 2013

A:

The rooms are non-smoking and tax is added at the time of purchase.

Benjamin V.  from  Self  replied on  Jul 8, 2013

Q:

Can you be 20 to check in but have a person with you who is 21 and older??

Reann V.  asked on  Jul 7, 2013

A:

The person checking in has to be 21 or older.

Benjamin V.  from  Self  replied on  Jul 8, 2013

Q:

I'm traveling on business and taking the family to enjoy Orlando. If my travel dates change once booked and I need to cancel the original dates, does the terms mean I can not use the Groupon to reschedule and I lose the booking fee paid? or is there a refund?

James S.  asked on  Jul 5, 2013

A:

Once the Groupon is purchased the dates may not be changed. You can still cancel the Groupon and as long as you cancel at least four days prior to arrival, the Groupon is refundable. You may not use the same Groupon to book different dates.

Gina  from  Merchant  replied on  Jul 5, 2013

Q:

Can we buy two groupons for two separate suites for the same trip?

Jing B.  asked on  Jul 4, 2013

A:

Yes, you can purchase two separate stays.

Gina  from  Merchant  replied on  Jul 5, 2013

Q:

does the queen suites have kitchen and separate living area?

Cecile D.  asked on  Jul 4, 2013

A:

The bedroom and living room are separate and there is a full kitchen in all of the suites.

Gina  from  Merchant  replied on  Jul 5, 2013

Q:

do you have free parking? also does the king suite have a kitchen and a pull out sofa

fran s.  asked on  Jul 4, 2013

A:

Parking is complimentary. Yes, the king suite does have a full kitchen and a full sleeper sofa in the living room.

Gina  from  Merchant  replied on  Jul 5, 2013

Q:

Is there a charge to park at your hotel if I purchase a Groupon for a 2 night stay? Thank you.

lorena m.  asked on  Jul 4, 2013

A:

Parking at the hotel is complimentary.

Gina  from  Merchant  replied on  Jul 5, 2013

Q:

Just wondering if Discovery Cove is included in the shuttle. If not how far is it and what is the approx. cost to get there? Thank you!

Gina R.  asked on  Jul 4, 2013

A:

We do not have a complimentary shuttle to Discovery Cove. The park is 5 miles from the hotel and cab fare is $16.00 one way.

Gina  from  Merchant  replied on  Jul 5, 2013

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