Experience the charm of Key West, FL at Hilton Garden Inn Key West Hotel. Book now and indulge in a memorable getaway!

We arrived a day late due to bad weather at the Key West airport. Hilton Garden did not have a reservation for us! They got us checked in and promised to get it worked out with Groupon. They did that, and saved us a lot of stress and headache. The staff was very comforting and helpful. The property was very nice, and we had a great time. The free shuttle to downtown was an awesome thing. The Groupon details said there was also a shuttle to the airport, But Hilton told us that was very outdated, and incorrect info, and Groupon needed to fix that. The buffet breakfast was delicious. Bed and room was top notch. We would definitely stay there again.

Key West can be very expensive, so the price and the quality of service was top notch. And the staff was very accommodating and courteous. The room was also very clean and comfortable.

Great experience. Clean and the bed is wonderful.

Excellent customer service The customer experience was almost without comparison. We were treated as one would expect at a high-end hotel, but of course this was much better value. Kudos to management for what appears to be a superior attitude from every staff member with whom we interacted. Well done.

Very nice The front desk staff were very helpful and accommodating. The breakfast buffet was very good and the room was clean and spacious. The shuttle to and from Old Town was on time. I would definitely stay here again.

Disappointing Stay with Multiple Issues and Poor Communication Unfortunately, our stay at this hotel came with several frustrating issues that significantly impacted our experience. Digital Key Failure: Upon arrival, the digital key through the Hilton app didn’t work, requiring us to go to the front desk for physical keys. Safety Concern: When we entered our room, we noticed the safety lock was broken, and it appeared as though the door had been kicked in. We immediately called the front desk to report it and request a room change. Initially, we were told to come to the lobby to switch rooms. However, once there, we were informed that the hotel was sold out and a room change wasn’t possible. Instead, they sent an engineer to fix the lock. Only after the repair — and as we were leaving the hotel — were we offered a room change, which was too late and would’ve further delayed our plans. Shuttle Delay: We used the shuttle service to downtown Key West. The return shuttle was over 50 minutes late, and we were left waiting with at least 20 other guests. We called the front desk twice and only received one answer. The delay was incredibly frustrating and poorly managed. Towel Shortage: There were not enough towels in the room, which was an inconvenience. Room Key Issues (Again): On the second day, our keys stopped working. We explained to the front desk that the red light on the door suggested a dead battery, but they simply handed us new keys and sent a staff member to “show us how to use them.” Unsurprisingly, the new keys didn’t work either due to the dead battery. Another call to engineering was needed, causing yet another delay in our plans. Misleading Photos: Lastly, the hotel photos were a bit misleading. We hadn’t realized the rooms were motel-style with outdoor entry, which was not what we expected. On a positive note, the lobby was clean and well-kept, and the buffet breakfast was decent. Unfortunately, the combination of safety concerns, poor communication, maintenance issues, and long delays made this a disappointing stay. We hope the management addresses these concerns for future guests.