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4-Star Niagara Falls Hilton - Buffalo

Stay with Dining Credits and Winery Tours at Hilton Hotel and Suites Niagara Falls/Fallsview in Ontario

The Fine Print

Questions and Answers 46 questions

Commonly Asked Questions

Q:

What are the details on the meal vouchers? What restaurants can they be used in and what is the dollar amount of the vouchers?

Mary C.  asked on  Dec 11, 2013

A:

The Groupon includes:

Daily C$30 dinner voucher for The Watermark Restaurant
Daily breakfast buffet for two at Grand Caffe
Daily C$10 lunch voucher
Daily winery tour and tasting for two at Peller Estates and Trius Winery

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

Are the rooms in the north tower and is it possible to request the highest floor possible? Such as the 32 when it comes to booking the king studio with jacuzzi?

Robert J.  asked on  Dec 13, 2013

A:

The room is on floors 22-32, and does have a view of both the American and Horseshoe falls.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

Hy! I am just interested about the booking. I choiced a king jacuzzi and falls view room,but can I take two children's with myself to here? If it is not possible,which room's can I book? Thank you very much for your help!

anett r.  asked on  Dec 14, 2013

A:

Adding occupants above standard is C$25 per night for each additional guest 18 or older; no charge for guests 17 or younger.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

Three Questions: (1) You have stated that .....Free parking isn't available at the hotel. Parking options are as follows: limited self-parking available for C$24 per night; valet parking available for C$29 per night, including in-and-out privileges. Does the self-parking include in-and-out privileges also? (2) Are there any transportation options/shuttle buses available to take us to the wineries you have listed? What would be the extra costs associated with this? (3) If this groupon is charged to a credit card will the fees still be charged in US dollars? Thank you.

Kristy W.  asked on  Dec 14, 2013

A:

No, the self parking does not include in and out privileges. No, they do not provide transportation to the winery. You'll need to take a cab; prices will vary per party. Yes, purchases are in USD.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

Good Evening All, Is this a Pet Friendly Hotel? I don't mind paying an extra charge, like most pet friendly facilities do. Thanks!

Michelle Z.  asked on  Dec 16, 2013

A:

Pets are not allowed inside the property.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

Does the hotel provide free airport shuttle?

Perla R.  asked on  Dec 18, 2013

A:

No, the hotel does not provide a free shuttle to the airport.

Megan G.  from  Groupon  replied on  Dec 18, 2013

More Questions and Answers

Q:

Where can we use these dinner vouchers? Are they valid at all area restaurants or only those directly in the hotel itself?

Nathan S.  asked on  Dec 29, 2013

A:

The dinner vouchers are only valid for the nearby restaurants.

Benjamin V.  from  Groupon  replied on  Dec 31, 2013

Q:

if you fly into canada airport, do you still need a passport to fly there ?

philip m.  asked on  Dec 28, 2013

A:

A passport is required for all travel outside the U.S.

Kelsey W.  from  Groupon  replied on  Dec 29, 2013

Q:

hi there!! I would like to book 2 king jacuzzi and falls view rooms.We are 4 Adults + 1 child 17 years but i have a couple of questions 1) The prices are for 2 persons right? how and where i can add my 17 years old child? 2) Requests for late checkout are able only at reception area or i can do it right away?\how much it costs? Please send response as soon as possible.. Thanks

georgios  asked on  Dec 27, 2013

A:

1. Maximum occupancy for the king jacuzzi room is 3, and the King Jacuzzi Falls-View Studio, Two-Queen Falls-View or City-View Room is 5. Adding occupants above their standard of 2 is C$25 per night for each additional guest 18 or older; no charge for guests 17 or younger.
2. For any requests to modify your stay, contact the hotel directly.

Benjamin V.  from  Groupon  replied on  Dec 27, 2013

Q:

Hi, I've booked for the king jacuzzi falls view, I wanted to know if there were certain times for check-in or check-out, or do we check-in at any time?

Sartu H.  asked on  Dec 23, 2013

A:

Check in is at 4 pm and check out is at 11 am.

Benjamin V.  from  Groupon  replied on  Dec 23, 2013

Q:

Do you need a passport to drive into Canada from the U.S. ?

John M.  asked on  Dec 22, 2013

A:

Passports or other valid travel documents are required to cross international borders.

Benjamin V.  from  Groupon  replied on  Dec 23, 2013

Q:

If we bring our children under 12 years old, how much would their breakfast buffet be, seeing that the deal only includes 2 breakfasts

Stephanie M.  asked on  Dec 19, 2013

A:

Additional breakfasts cost $19.95 for additional adults, $9.95 for children 12-6 and breakfast is free for kids 5 and under.

Benjamin V.  from  Groupon  replied on  Dec 23, 2013

Q:

Can you provide more details about the wine tasting tour? How long is the tour, does it includes snacks, how many wines do you taste, what are the scheduled times for the tour?

Wendy  asked on  Dec 14, 2013

A:

You can view more information about the tours here and here.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

we are 4 adults, how much extra charge per person for additional people in two-queen room? winery tour is for 2 people right? can other two tag along? or do we have to buy the winery tour for other two? if so then how much will it cost?

Haekyu M.  asked on  Dec 10, 2013

A:

They would need to purchase their wine tours directly from the hotel. Please contact Hilton Hotel and Suites Niagara Falls/Fallsview directly for pricing.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

I would like to buy this as gift for my parents. Is there anything special that I have to do so that they are able to check in? Thanks.

Darrol H.  asked on  Dec 18, 2013

A:

No, just make sure to put their name on the Groupon.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

I am buying this Groupon as a gift for a friend, so I will not be the one to check in to the hotel. Are the vouchers issued at check-in? Will the reservation have a note that this was a Groupon deal and my friend will be given them automatically? Or will she have to ask for them specifically?

Maura H.  asked on  Dec 18, 2013

A:

She'll need the Groupons for check-in . They will then give her the meal vouchers.

Megan G.  from  Groupon  replied on  Dec 18, 2013

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