No Breakfast Room was nice and was clean. Went down to breakfast the next morning at 8:15 and nothing was left. Tried to find the breakfast attendant, she was nowhere to be found. Reported the situation to the front desk clerk. She didn't even look up at me and just said they were working on it and clearly they weren't. A few minutes later, I asked for the Manager and was told there wasn't one. I contacted Corporate and they said the Hotel would contact me. They didn't. They clearly don't care about their customers.

Highly Recommend! I stayed here for an educator conference at Marshalltown High School. I cannot say enough great things about this hotel. The front desk staff were amazing and so helpful. The lobby had water, tea and coffee throughout the day. Fantastic breakfast offered in the mornings.

Find another option Poor holiday inn express, better options in town. Not maintained well and they don’t clean rooms during stays and lack overall maintenance. A poorly managed ,hotel the bright spot was the help was great. Skip this one unless there isn’t another choice.

Super friendly staff! We had a very nice stay in this hotel, from the moment that we entered the door until after we had left. The staff in front was informative and friendly and our check-in was quick. (We particularly liked the availability of a hotel cart at the door that we used to transport our many suitcases to our rooms.) Our room was clean and the beds were comfortable, with a variety of pillows to choose from. I was disappointed that our accessible room had only one grab bar by the tub/shower, but at least it had one. The air conditioner in our room was also very loud, potentially making sleep difficult for one member of our party. Breakfast was better than most that I have had. I was almost as delighted by the tasty Denver omelets and cinnamon rolls as I was by the cleanliness of the entire breakfast area. It really was very clean; I commend the staff that made it so inviting. The helpfulness of the staff continued after our stay. When one of our party left something in our room, the hotel manager attempted to contact me multiple times, and we were able to arrange to have the item sent along to our destination so that it wasn't necessary to drive two hours back to pick it up. Bravo! If we pass near Marshalltown again, I would be happy to make another stay at this hotel!

A Gem Hotel in Marshalltown The hotel just complete a significant remodel and makeover. The rooms are bright and loaded with outlets and USB ports. The lobby is colorful and welcoming. Lots of work stations with power sources everywhere. The pool is nice size, unfortunately there is not a hot tub at this facility. The workout room is loaded with brand new equipment with fresh towels in booth the pool and workout rooms. There is an adjacent laundry room for hotel guests, cost was $0.25 per wash or dry when I visited.