Hotel Stay with Complimentary Breakfast & Wi-Fi at Holiday Inn Express & Suites Orlando International Drive in Florida

Good Base for Universal Studios Easy quick, Friendly check in. The view of I-Drive was brilliant from our room, and superb at night when the thunder storms set in. We had a problem with the cleaners througout, they repeatedly didn't hoover, change sheets or replenish coffee pods. But this can't take away the excellent breakfast every day, all day coffees and the pleasant pool area that we had completely to ourselves both times we went down. Superb location for Universal and for all the restaurants on I-Drive. Lyft taxi are quick and efficient from hotel. In general brilliant time had by all.

Great hotel amazing staff This hotel was the cleanest and also they had the friendliest staff at the front desk Craig helped me when I checked in and he was amazing a young lady that works the evenings as well was extremely helpful and accommodating. I wish I could remember her name but I have to say the entire crew and staff at the Holiday Inn express Orlando International Drive were amazing. I would recommend it to friends any day and I would definitely be back to stay The breakfast in the morning was also very good. Lots of things to choose from. It is situated in an area where there are lots of restaurants and also close to Orlando theme parks, and Universal Studios, which makes it all the more better But what stands out the most was the excellent service I received at the hotel being in the hotel industry myself. It is important that we recognize this and I have to say these guys are a 10 out of 10.

Horrible service and dirty rooms Reviews on other travel sites IHG 4.4/5 · 2,396 reviews Trip.com 4.5/5 · 116 reviews Priceline 8.4/10 · 283 reviews Tripadvisor 4/5 · 1,268 reviews Reviews Search reviews Lazaro Carlos 1/5 2 hours ago on Google We arrived on Friday night after visiting Universal Studios. Upon checking in, the front desk agent was engaged in a long conversation with another customer, causing a line to form. While he eventually provided us with our room key, he was not particularly pleasant. Despite requesting a room on a higher floor, we were told the only available room was on a lower floor, even though I had completed online check-in in advance. Upon entering the room, we were immediately disappointed by its lack of cleanliness. The sheets had stains, the bathroom walls had hair, and there were several stains on the counters. I went downstairs the next morning to speak with a young, tall front desk agent, who took down the details and assured me the room would be cleaned as I had three separate reservations. He also confirmed I would remain in the same room. However, when we returned to our room that night, nothing had been done. The room had not been cleaned, the dirty towels we had placed on the floor were still there, and the trash was overflowing. I went downstairs again to speak with a manager. Unfortunately, I encountered the same agent from the previous night, who was extremely rude, aggressive, and dismissive. He claimed that the cleaning crew had reported a "Do Not Disturb" sign, which was false — we had removed the sign before leaving. John became confrontational when I raised the issue, which only escalated the situation. Thankfully, another agent, was much more professional and courteous. He quickly provided us with fresh sheets, towels, and pillows, and assured me he would report the issue to the manager. The following morning, I spoke with The Manager he seemed unaware of the situation, and after mentioning he had only been with the hotel for five days, he assured me that he would take care of everything. However, I remained skeptical given his lack of experience and familiarity with the situation. Later, my daughter found a bloodstain on one of the towels, which I took downstairs to the manager. He replaced the towel but again assured me, "I will handle this." Unfortunately, it seems that the situation was not resolved, and I feel that nothing will be done to address my concerns. While I appreciated the efforts of some of the staff, particularly the ladies at breakfast, I am extremely disappointed in the overall quality of service, especially from Rude evenning supervisor or agent and unexperienced manager. The inability to de-escalate the situation and his unprofessional attitude made this experience even worse. The Managers repeated assurances, without offering any concrete solutions, did little to alleviate my frustration.