Stay in Style at Hotel Felix - Your Chic Escape in Chicago's River North!

This ought to be a much better place to stay!!! I had stayed at this property in December 2024 and, based on that experience, decided to return on this trip - in July 2025 (mind you, more than 1 hotel associate said, “Really, you stayed here before?”). I didn’t think much of it until later in my stay. Upon reaching my room, I noticed the in-room safe was inoperable (dead battery), and, curiously enough, I also found out that it was not possible to turn off the room lights (or any light) from the bed. You have to turn off the lights, walk to your bed, & hope not to trip getting there. Does the GM of this hotel ever stay in some of his/her guest rooms once in a while just so he/she knows what guests like me experience (perhaps volunteer as weekend MOD once in a while and stay in the smaller rooms like 301)? On the AM of the second day, the staff (God bless them all, they are amazing!), the safe & light problems were addressed. Before heading out for the day, I came to the front desk - telling GSA to please tell Housekeeping to swap out the used towels with fresh ones - a common enough request. Well, I came back 3 hours later to see that they DID replenish the towels. But…. they did not remove the used ones (one needs to be a lodging professional to understand that if you replenish towels, you take the same number of towels out as you put in… it’s a loss-mitigation issue, but that’s not important right now). Then, on the evening of day 2, I realized very late in the day that there was no fridge in the room (please do not stay in room 301 at any price - it normally has no fridge as of this writing!). So I come to reception requesting that they store my “refrigeration required” items in the hotel’s fridge overnight. It was refused… “hotel policy.” Please note that “policy” is a non-starter in the hospitality industry (I have 32 years of exposure & first-hand experience in it - which, again, is why I never blame anyone among the staff). The staff did bring a fridge ($10 charge, they told me - which I was glad to pay versus losing $70 worth of food that needed refrigeration). We live in the 21st century! - what respectable lodging establishment does not have fridges in guest rooms or some provision to keep guests’ refrigerated items in some form of cold storage? My room in Dec, 2024 had one. By the way, there is no hand soap in the bathroom in 301, but perhaps that is because 301 does not normally have a refrigerator either… perhaps there is a correlation - but let’s not make an issue of this - who is this property’s Executive Housekeeper? Is hand-washing unknown in his/her own home? I end this review repeating that line staff here are amazing. if the property owners and the management have the foresight to mend the deficiencies I encountered, then perhaps this property could be one of the best places in Chicago to stay (after all, it is already one of the most popular… and, like I said, I am a returning guest!). Then, I won’t have to hear anyone saying, “you’ve stayed here before?” Staying here before… should be assumed! Please fix these problems because everyone should love this hotel! If I ran this place, I know I would! Thank you.

Hotel Felix is the worst in Chicago for over $50 Absolutely the Worst Hotel Experience in 15+ Years Using HotelTonight We’ve been using HotelTonight for over 15 years and have booked hundreds of hotels across the country—at least 30 in Chicago alone. Never have we been so misled or so disappointed by a hotel listing as we were with The Felix Hotel Chicago. This was, hands down, the worst experience we've ever had with your platform. Let’s start with the basics: No immediate hot water. None. Not once during our stay. Beds were awful—old, saggy, and incredibly uncomfortable. No daily housekeeping, which wasn’t disclosed anywhere before we booked. The gym was dangerously hot—no working ventilation, completely unusable. The hotel is loud, dirty, and feels more like a Motel 6 than the “boutique” branding you sold us. We had people screaming in the alley under our window all night. We barely slept. We spent hours of our vacation trying to get HotelTonight support on the phone to help fix this—nothing came of it. Just wasted time and frustration on what should have been a relaxing trip. We feel completely misled by the way this hotel was listed. Either no one from HotelTonight has ever actually visited this property, or you’re knowingly listing subpar hotels and hiding the truth behind polished marketing copy. We are furious. This hotel has no business being on your platform, and your response (or lack thereof) has been unacceptable. We want a full refund. Period. We’re not just disappointed—we’re angry. We trusted HotelTonight, and this experience has severely damaged that trust. If this is how you treat loyal, long-time customers, we’ll be rethinking ever using HotelTonight again—and we’ll be warni

Great value, staff and cup of Espresso Great location and value. With an amazing staff. I was here during an unforeseen water issue, but front desk all worked together ensuring the comfort of my stay. Maryna, Sasha along with Rigel and Niki really went beyond to make sure my stay was comfortable. Even the on-site maintenance manager was calm and focused not only on resolving the issue but maintaining the comfort of all the guest.

Well located, but not 4* e.g. no coffee machine in room Hotel is clean & well located. Lobby is tasteful but small. However, this isn’t a 4* hotel in reality. Rooms are a bit dated and could do with refurbishment, same with corridors but overall were clean and fine. A bottle of still and sparkling water was in the rooms.. but was was chargeable for $5 each which to me is something I’d expect in a motel, given they were not refrigerated and it was not part of a broader minibar. Bizarrely, no coffee machine in room? Not even a “Mr Coffee”. First time I’ve stayed in a 4* hotel in a major city where there isn’t provision in the room to make a cup of coffee. Pros: Location can’t be faulted Room was clean

Room for improvement The water pressure and warmth quickly faded after soaping up one’s tresses. At least it was warm out and the cool water felt ok. The room only had one robe for 2 people. The room had a musty smell like ghosts still smoked cigarettes between guests. Great location. Front desk staff had full spectrum of friendliness. Poor valet could barely keep up with parking demands.