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Eilan Hotel Resort & Spa - San Antonio

Stay at Eilan Hotel Resort & Spa in San Antonio, TX. Dates Available into November.

The Fine Print

Questions and Answers 22 questions

Commonly Asked Questions

Q:

Can't find info. on Children. I would like to book for my family of 5. Children ages 8,4,4. Are they included? I would like to book on Nov. 15th.

Arian S.  asked on  Aug 14, 2013

A:

You would not be able to exceed the maximum occupancy of four total.

Benjamin V.  from  Self  replied on  Aug 21, 2013

More Questions and Answers

Q:

You said "self parking which is about a quarter of a mile from the hotel" earlier. Is there a shuttle from self parking to the hotel?

Indra  asked on  Aug 22, 2013

A:

Shuttle service from their self parking to the hotel will not be available.

John  from  Groupon  replied on  Aug 22, 2013

Q:

Will there be an option to upgrade the room if available?

Ernest V.  asked on  Aug 22, 2013

A:

Upgrades may be available at check-in for an additional cost. For rates and availability of upgrades, contact the hotel directly.

Benjamin V.  from  Self  replied on  Aug 22, 2013

Q:

Can a debit card be used to check in? Or does it have to be a credit card?

Letty Q.  asked on  Aug 22, 2013

A:

You can use a debit card at check in.

Benjamin V.  from  Self  replied on  Aug 22, 2013

Q:

do the spa services come with the price of the hotel? does the $25/daily resort fee include spa services or do i have to pay separately for spa services?

Dominique C.  asked on  Aug 21, 2013

A:

Spa services are not included in the resort fee.

Benjamin V.  from  Self  replied on  Aug 21, 2013

Q:

Will there be transportation to the riverwalk from the hotel?

KELLY  asked on  Aug 20, 2013

A:

They do not have a riverwalk shuttle.

Benjamin V.  from  Self  replied on  Aug 21, 2013

Q:

Can't find info. on Children. I would like to book for my family of 5. Children ages 8,4,4. Are they included? I would like to book on Nov. 15th.

Arian S.  asked on  Aug 14, 2013

A:

You would not be able to exceed the maximum occupancy of four total.

Benjamin V.  from  Self  replied on  Aug 21, 2013

Q:

Why is there a $25 resort fee?

Lisa Y.  asked on  Aug 15, 2013

A:

Our resort charges a resort fee as does every resort in this area.

Lynn S.  from  Merchant  replied on  Aug 21, 2013

Q:

The advertised deal reads: $129 or $139. Why does the price display $169 when I hover my mouse over the Calendar dates of Aug. 30 or 31st?

Greg  asked on  Aug 18, 2013

A:

There are some dates that are higher priced due to demand. This being Labor Day weekend is one of those times

Lynn S.  from  Merchant  replied on  Aug 21, 2013

Q:

I noticed your spa / massage room pictured. Are massages complimentary or if not, what's the pricing on massages and what types/ styles of massages are offered??

Greg  asked on  Aug 18, 2013

A:

The Groupon deal is for room only. The spa number is 210-598-2992

Lynn S.  from  Merchant  replied on  Aug 21, 2013

Q:

Is the hotel Pet friendly? and by pet, I mean a dog.

Gary S.  asked on  Aug 18, 2013

A:

Pets are not allowed inside the property.

tony R.  from  Groupon  replied on  Aug 20, 2013

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