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KeyLime Cove Waterpark Resort - Chicago

Stay at KeyLime Cove Waterpark Resort in Gurnee, IL

The Fine Print

Questions and Answers 61 questions

Commonly Asked Questions

Q:

I'm not clear, does this package get you into the water park, and if so for how many. I am one adult coming with a 17yr old, and little ones ages 2,5,7 and 9. I know it mentions leapin lizards, but what about the other activities and meals?

jameelah  asked on  Mar 8, 2013

A:

This Groupon is valid on the specified days for up to 6 persons in a Queen Deluxe stateroom with admission to the indoor waterpark. Activities held at Leapin Lizards are included with our resort fee as well as free onsite wi-fi throughout the resort. Other activities such as our Kid's Spa and Arcade and meals are not included with this offer. KeyLime Cove does have numerous onsite food and beverage options to choose from should you decide to dine with us during your stay. Please visit www.keylimecove.com for more information regarding these options.

Barry R.  from  Merchant  replied on  Mar 8, 2013

Q:

Is it possible to check-in on the 15th of March and check out on the 17th of March?

Kathy  asked on  Mar 8, 2013

A:

The GROUPON is not valid on Saturday night stays. You can use it for a one night stay on Friday.

Michelle W.  from  Self  replied on  Mar 8, 2013

Q:

HI wanted to see I kow check in is at 4 pm but can we arrive early and enjoy the water park till check in buy buying waterpark passes ? I hate to get the so late and miss out on leting the kids mis a whole day .

Diana E.  asked on  Mar 12, 2013

A:

With your Groupon you can arrive as early as 1:00pm to start using the waterpark before your room is available.

Michelle W.  from  Self  replied on  Mar 12, 2013

Q:

May I cancel the Groupon for a full refund & up until what date? Or how long after purchase can I cancel?

Venus B.  asked on  Mar 13, 2013

A:

You may cancel your Groupon directly with Groupon outside of 4 days of your arrival date. The purchase becomes final within 4 days of arrival.

Barry R.  from  Merchant  replied on  Mar 13, 2013

Q:

How many wristbands come with this package?

Jayla C.  asked on  Mar 14, 2013

A:

Water-park passes for up to six guests are included with the cost of a Groupon.

Barry R.  from  Merchant  replied on  Mar 14, 2013

More Questions and Answers

Q:

Do you still have availability for march 29 using groupon for 1 adult and 3 kids ages range for 9-13?

Jennifer g.  asked on  Mar 19, 2013

A:

You can view all availability for this deal on the calendar on the left hand side of the deal page.

Benjamin V.  from  Self  replied on  Mar 19, 2013

Q:

I bought 2 groupons for same day (4/21) on same name. can i use this groupons at the same time?

Pratima K.  asked on  Mar 18, 2013

A:

That would be fine.

Benjamin V.  from  Self  replied on  Mar 18, 2013

Q:

If I have a gift certificate for keylime cove can I use it with this groupon deal?

brian  asked on  Mar 18, 2013

A:

You would not be able to use the gift certificate towards this purchase.

Benjamin V.  from  Self  replied on  Mar 18, 2013

Q:

do I have to drive through Chicago I live in Ohio?

david l.  asked on  Mar 18, 2013

A:

You can get directions from your home to the resort here!

Benjamin V.  from  Self  replied on  Mar 18, 2013

Q:

how would it work if we couldin't get in til 2am thurs night... when is check out fri and would we be able to play at the water wark all day fri?

Breanin B.  asked on  Mar 15, 2013

A:

Check out is at 11am. You may utilize the water-park until closing on the day of your departure.

Allison J.  from  Self  replied on  Mar 16, 2013

Q:

Can you tell me if the deal is available checking in on March 28th and checking out on March 30th?

erica a.  asked on  Mar 16, 2013

A:

You can check the availability by clicking on your desired dates on the calender that is located on the left side of the deal page.

Allison J.  from  Self  replied on  Mar 16, 2013

Q:

Can I use a debit card with a mastercard logo on it if I don't have a major credit card?

Twylyn M.  asked on  Mar 16, 2013

A:

Yes, you will be able to use a debit card with a Mastercard logo on it.

Allison J.  from  Self  replied on  Mar 16, 2013

Q:

I tried check-in on 4/5 & check -out 4/6 but it's quoting me a much higher price than ghe groupon states?

amanda f.  asked on  Mar 15, 2013

A:

Sorry for the confusion. This deal is available from $129 a night at the lowest. Not all nights will show this price, as some dates will sell out and other nights are more expensive. You can preview the price of any night by hovering your mouse over the date.

Benjamin V.  from  Self  replied on  Mar 15, 2013

Q:

what if someone cancels for march15 to check in and out on the 16 can any one notify me to be able to buy a groupon?

Esmeralda f.  asked on  Mar 14, 2013

A:

The Groupon cannot be cancelled within four days of the arrival date. We currently will not be adding anymore inventory for this day with the Groupon offer.

Barry R.  from  Merchant  replied on  Mar 14, 2013

Q:

I can seem to complete request for key lime cove for 30th of march...1 nite stay???? What's going on I keep being returned to home page each time.

Mary B.  asked on  Mar 14, 2013

A:

Please call Groupon Customer Support at (888) 375-5777 for further assistance.

Barry R.  from  Merchant  replied on  Mar 14, 2013

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