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Spa Retreat in Rocky Mountains - Denver

Stay at Keystone Lodge & Spa in Keystone, CO, with Dates Through October

The Fine Print

Questions and Answers 27 questions

Q:

What is the weather in Keystone this time of year (May for Memorial Day weekend)? I see a bunch of snow still in the village and on the mountain (when viewing your webcam)? That sure changes the way we will vacation for trip (had plans to swim, hike, bike, etc.)? Could you please assist with how to pack or what activities are best if there is still snow and the weather is going to be cold? Appreciate your assistance.

Kim N.  asked on  May 12, 2013

A:

The weather here in Keystone is warming up and most of the snow in the valley and villages is melting up. This week we are looking at mid 60s everyday (at 9300 feet, when the sun is out this feels much warmer). You will see cooler temperatures at nighttime, dropping in the low 40s. For Memorial day, trail biking and some hiking trails will be open, rafting will be available, and for swimming, the hotel has a heated outdoor pool. Should be a good weekend up here in the Rockies.

Alexander H.  from  Merchant  replied on  May 13, 2013

Q:

What is the King room like?

Rachel R.  asked on  May 9, 2013

A:

The king room is a AAA Four-Diamond hotel room with a king size bed, flat screen tv, mountain views, coffee maker, free wifi, fan, humidifier and more. All rooms have access to a 24-hour front desk and concierge.

Alexander H.  from  Merchant  replied on  May 9, 2013

Q:

You mentioned that the reservation can be cancelled, but what about the refund? Do we get the full refund??

Kayli B.  asked on  May 9, 2013

A:

If cancelled atleast 48 hours prior to your check in time, Groupon will be able to offer a full refund for your purchase.

Alexander H.  from  Merchant  replied on  May 9, 2013

Q:

Can 3 or 4 seniors stay in one room for $109?

Joan B.  asked on  May 9, 2013

A:

Yes, this can be accommodated. Adding occupants above their standard of 2 is $25 per night for each additional adult; no charge for kids.

John  from  Groupon  replied on  May 9, 2013

Q:

If I purchase for August 2013 and travel plans change for some extraordinary event, are we able to call the hotel to cancel and get a full refund??

Kayli B.  asked on  May 9, 2013

A:

After you purchase you'll be able to cancel your reservation as long as you do so at least 48 hours prior to your check-in time. Once canceled your reservation can not be rescheduled.

John  from  Groupon  replied on  May 9, 2013

Q:

Can I book two rooms for the same time, one for a guest?

Randy M.  asked on  May 9, 2013

A:

Yes, you'll be allowed to book multiple rooms.

John  from  Groupon  replied on  May 9, 2013

Q:

What time is check in?

john h.  asked on  May 8, 2013

A:

Check-in is at 4:00 pm and check-out is 11:00 am.

Alexander H.  from  Merchant  replied on  May 8, 2013

Q:

The first two points in the fine print seem to contradict each other. Can the dates be changed or not?

Michael S.  asked on  May 8, 2013

A:

The second point, regarding the 48 hour cancellation policy, only effects reservations arriving while the Groupon deal is still live. If you make a reservation, you will not be able to go through Groupon to cancel the purchase within 48 hours of your selected check-in date.

Alexander H.  from  Merchant  replied on  May 8, 2013

Q:

How soon are you able to redeem this offer once purchased?

Brandi D.  asked on  May 8, 2013

A:

You will be able to select your dates and book your stay through Groupon when you purchase this offer. The earliest date that you will be able to book will be 3 days after the current date.

Alexander H.  from  Merchant  replied on  May 8, 2013

Q:

What are some nearby activities that are great in September?

Rachel R.  asked on  May 7, 2013

A:

Here in Keystone we offer many great summer activities for relaxing or adventure. We have 2 great mountain golf course, horseback riding, kayaking, rafting, scenic lift rides, fly fishing, hiking, mountain bike trails, and a downhill bike park for all level riders. Most of our summer activites go through September 15th. For more information, visit us at keystoneresort.com or contact our Activties and Dining folks at 970-469-4FUN.

Alexander H.  from  Merchant  replied on  May 7, 2013

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