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San Francisco Hotel - San Francisco

Stay at Mystic Hotel by Charlie Palmer in San Francisco, CA

The Fine Print

Questions and Answers 21 questions

Commonly Asked Questions

Q:

The email I received and the top of this page says from $95, but when I access the deal it starts at $119/night. Why is that? Thanks.

Charlene M.  asked on  Mar 5, 2013

A:

Sorry for the confusion. This deal was available from $95 a night at the lowest. We update the advertised lowest price as they sell out. Not all nights will show this price, as some dates will sell out and other nights are more expensive. You can preview the price of any night by hovering your mouse over the date.

Kelsey W.  from  Groupon  replied on  Mar 6, 2013

More Questions and Answers

Q:

If I understand you correctly, the price of $85. per night is not available on all days. When I hover over a date and it says $129. that is the actual cost I would have to pay, right?

Catherine  asked on  Mar 14, 2013

A:

Sorry for the confusion. This deal is available from $87 a night at the lowest. Not all nights will show this price, as some dates will sell out and other nights are more expensive. You can preview the price of any night by hovering your mouse over the date.

John  from  Groupon  replied on  Mar 15, 2013

Q:

If I cancel my reservation 72 hours before my check-in date, do I get a full refund? Also, will the hotel be able to give me a receipt that shows payment information? (I will need this to be able get reimbursed for a work trip.) Thanks.

Sandy  asked on  Mar 14, 2013

A:

After you purchase you'll be able to cancel your reservation as long as you do so at least 72 hours prior to your check-in time. Once canceled your reservation can not be rescheduled. You'll need to contact both Groupon and the Charlie Palmer for that receipt.

John  from  Groupon  replied on  Mar 14, 2013

Q:

We would like to reserve this for July 1. Is it good for that date?

Rebecca B.  asked on  Mar 13, 2013

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

John  from  Groupon  replied on  Mar 14, 2013

Q:

Would it be possible to get room with two beds?

Tomasz P.  asked on  Mar 10, 2013

A:

Unfortunately, no. Each room only includes one bed.

Amy S.  from  Self  replied on  Mar 11, 2013

Q:

How much does it cost for parking at the hotel?

Stephanie P.  asked on  Mar 9, 2013

A:

Valet parking with in and out privileges available for $30+tax per day for standard vehicle or $35+tax per day for oversized vehicles.

Amy S.  from  Self  replied on  Mar 11, 2013

Q:

what is the cancellation policy?

Mimi F.  asked on  Mar 8, 2013

A:

After your purchase you'll be able to cancel your reservation as long as you do so at least 72 hours prior to your check-in time.

Amy S.  from  Self  replied on  Mar 8, 2013

Q:

Is the continental breakfast included free of any charges?

Beverly  asked on  Mar 8, 2013

A:

The continental breakfast is complimentary.

Amy S.  from  Self  replied on  Mar 8, 2013

Q:

is there WiFi included? is this a safe neighborhood? I am traveling alone I only need a room for 1 person. Does that change anything? Is this far from the Mascone Center? Is this far from Battery Street?

Meredith S.  asked on  Mar 5, 2013

A:

The WiFi is free. You can view their location Here. You'll be able to use this Groupon for a single occupancy, though this will not affect the Groupon price.

Amy S.  from  Self  replied on  Mar 8, 2013

Q:

Do you offer an option for double queen beds for an additional fee?

Hargopal S.  asked on  Mar 5, 2013

A:

This deal is only valid for one queen bed in the studio suites and queen rooms or one double bed in junior rooms.

Amy S.  from  Self  replied on  Mar 7, 2013

Q:

Can I purchase two rooms for the same weekend?

Lisa M.  asked on  Mar 5, 2013

A:

It depends on availability on the calendar. You will have to make 2 separate reservations.

Amy S.  from  Self  replied on  Mar 7, 2013

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