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Downtown St. Louis Hotel - St Louis

Stay at Ramada Plaza Hotel St. Louis

The Fine Print

Questions and Answers 39 questions

Q:

When I submitted my request I accidentally selected the Standard King instead of the King Suite. How can I upgrade the room and pay the extra charge?

Heather B.  asked on  Apr 18, 2013

A:

Hi Heather, Please contact Groupon directly to correct the reservation. You may have to cancel and start over.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

Do you pay when you book or at the end of checkout?

Sonya T.  asked on  Apr 18, 2013

A:

Hi Sonya, You pay Groupon online at the time of booking / purchase.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

If I understand it, when you purchase this groupon we pick our date and if we have to cancel prior to coming Groupon will refund the cost of the room? I see we can't change the date but we can cancel.

Barbara B.  asked on  Apr 18, 2013

A:

Hi Barbara, Yes, you're correct. The reservations cannot be changed or transferred, but they can be cancelled 48 hours prior to your arrival for a full refund from Groupon.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

one the exutive king can you do a roll away in it? i have 2 adults and 3 kids age 7,9 and 10.

sue m.  asked on  Apr 18, 2013

A:

Hi Sue, Yes, our Executive King Rooms will easily accommodate a Rollaway. There is an additional $10.00 fee per night.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

Is there any way I could book May 31st, and also the day before, May 30th? May 31st is one of the available dates, but May 30th is not. Could I just book a room for that night at a higher rate? Also, if I stay 2 nights, will parking be $30, or will it be $15 for the day of check in and the day of check out as well?

Katie K.  asked on  Apr 17, 2013

A:

Hi Katie, Yes, you can reserve 5/30/13 directly with the hotel at a rate of $129.00 plus tax for a Double or King Room, or $139.00 plus tax for the Executive King Room. The $15.00 Parking fee is per 24-hour period, so if you enter the Garage at 3:00pm on 5/30/13 you have until 3:00pm on 5/31/13.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

Can you buy a groupon for the executive king room and upgrade to a jaccuzzi room?

Rowena P.  asked on  Apr 18, 2013

A:

Hi Rowena, No, our Jacuzzi Suite is not part of this offer.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

We are trying to check in on May 24th but it will not allow us to choose the May 26th as the check out date. Is this an error?

Kristen S.  asked on  Apr 18, 2013

A:

Hi Kristen, I don't see any reason why you wouldn't be able to select 5/26/13 as your departure date. I recommend contacting Groupon directly for assistance.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

How far are you from Busch Stadium, is it in walking distance?

Mike E.  asked on  Apr 18, 2013

A:

Hi Mike, We're approximately 8 blocks from Busch Stadium.

Cindy K.  from  Merchant  replied on  Apr 18, 2013

Q:

Is breakfast included during the stay?

Nicole B.  asked on  Apr 17, 2013

A:

Breakfast is not included.

John  from  Groupon  replied on  Apr 17, 2013

Q:

How can I purchase more than 1 room per night?

Mark W.  asked on  Apr 17, 2013

A:

You'll need to process 2 separate orders for your dates.

John  from  Groupon  replied on  Apr 17, 2013

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