Renaissance Honolulu Hotel & Spa - Luxury Stay Steps from Ala Moana Center

Great time Great time, great service and wonderful stay at the Renaissance Hotel & Spa. Looking forward to the next visit to Honolulu

Location is good, room is good, service is lackluster I know the holidays are crazy, but it is after all the holidays. Service was rude, room was fine, gym was fantastic. Location is across the street from Ala Moana mall, so plenty of stores and dining close by. No ocean views from the pool area, but it was nice. Restaurant was good, and coffee and bakery in the lobby too.

Terrible service, not worth the money, best stay closer to the beach. My family (four adults) and I are currently staying at this hotel. This hotel is not cheap, it's blocks away from the beach, doesn't have self-parking and their valet parking is $50+. I knew this in advance but was hoping to stay here due to our loyalty to Marriott-Bonvoy and positive reviews. However, our experience has been far from satisfactory. As responsible adults, we take pride in leaving a small footprint, using the room for showering and sleeping, spending most of our day outdoors and requiring housekeeping for half of our stay. Unfortunately, our initial experience was disappointing. Upon arrival, I noticed that the conditioner and body wash dispensers were almost empty, and they only provided us with three towels. I had to call the front desk to get one more, assuming that the dispensers would be refilled during the next cleaning. However, our hopes were dashed when the first cleaning team arrived. They took all the dirty towels but left us with no clean ones. We had to call the front desk again to get a full set, and the dispensers remained close to empty. The second cleaning team followed suit. They didn’t clean our room until the end of the day after we arrived, leaving the body wash dispenser empty and the conditioner running out. I had to call the front desk once more to get a body wash replacement. The third cleaning team was even worse. They left the last dispenser empty, an empty box of tissues, and only three towels. Once again, I had to call the front desk to get the missing items. In comparison, I’ve had much better service at economy hotels. This Renaissance property is the worst I’ve stayed at, and I would never recommend it. When I booked this stay, I was recommended the Hilton, which is closer to the beach and at a lower price. I think that would've been a much better choice. Even if the service isn’t exceptional, at least I would have been closer to the beach to enjoy the sunsets.

Awesome staycation spot for locals! Loved the location! We’re locals having a short staycation to go to a concert. We were a 3 minute walk to the venue. Chad at the front desk was very professional and kind…i booked using the marriott bonvoy app and notated it was my wifes birthday and she was greeted with a small gift from the hotel. Such a nice touch. Room was spacious and clean with an amazing view. 10/10 will stay here again. Perfect spot to be outside of the more “touristy” waikiki area but still in honolulu with a quality brand.

Disappointing stay despite Gold status – poor service and operational issues Disappointing stay despite Gold status – poor service and operational issues Despite being a Gold member, none of the preferences requested in advance were honored. I had requested a high floor and a room far from the elevator, but the hotel was fully booked and no effort was made to accommodate this. There was no room upgrade, no early check-in, and late check-out was only granted until 1:00 pm, again justified by the hotel being full. The hotel is new and very clean, and the facilities themselves are well maintained. However, the elevators are clearly insufficient for the size of the hotel and cannot handle demand during peak hours, causing long waits and operational problems. One night, we tried to order in-room dining and were told it could not be delivered because the elevators were not working. Later, we were told they would “let us know,” but then informed that we would need to go downstairs to pick up the food ourselves because it could not be brought up. This completely defeats the purpose of in-room dining and reflects poor planning and communication. The room was also not prepared for four guests. The extra bed had not been set up and had to be requested after arrival. Unfortunately, the service was consistently poor throughout the stay: • On multiple days, the room was not cleaned unless we specifically asked • Toiletries were frequently not replenished • Towels were often missing or provided for only two guests • Replacement towels were often brand new but unwashed, the kind that do not dry properly, shed lint after showering, and feel unhygienic It was evident that the hotel was understaffed, with employees visibly exhausted during the very busy period between Christmas and New Year’s Eve. While this may explain some of the issues, it does not justify the overall lack of service and attention to detail. Overall, while the hotel has good physical infrastructure, the service level and operational execution fall well below expectations, especially for loyal guests. Disappointing experience.