Poor customer service! Terrible experience with the property manager at this location. We are due to travel in 3 days and they could not find our reservation, despite me having a booking confirmation and number. The property manager was extremely unhelpful and rude. I'm cancelling the reservation, as i cannot imagine it would be a good experience to stay somewhere that cares so little about customer service.

Poor experience We found this place on Airbnb and stayed two nights in August 2024. Unfortunately due to service and cleanliness, our stay didn't meet standards a Wyndham Resort tries to achieve. Airbnb ended up refunding us the entire stay. Property 5/5: Wyndham does an amazing job at this property with their green space. The property hosts geckos, snails, caterpillars, butterflies, and grasshoppers. There are also some not so fun critters, namely raccoons who enjoy hanging out around rooms. Overall it's a well curated grounds, with carefully trimmed and curated green spaces. Amenities 3/5: The property hosts a large Waterpark with a few water slides and a lazy river. There's also a poolside bar by one of their 10-12 pools in addition to a few restaurants. Unfortunately pools with good amenities close very early. The Waterpark closing time during our stay was 5PM, which Iwas unfortunate for such a resort. The pool with a bar also closes at 5PM on weekdays (7PM on Fri/Sat) which is unbecoming of a resort of this stature. The pool itself is open till 11PM. Despite the Tuesday we attended at 9PM had around two dozen guests, it was unfortunate the bar wasn't open. Not a great perk for those without kids. Suites 2/5 The suite had nice, but dated finishes. It reminded me of a 90's set on Beverly Hills 90210. Unfortunately our 3BR condo was also not fully cleaned. The queen bedroom had the equivalent of a human head of hair under the sheets, and more under the pillow top. We noticed this late at night and called front desk to advise. Security brought new sheets as this property apparently does not have 24/7 housekeeping. The first set of sheets they delivered were for a double bed. We called again to advise we required queen sized sheets. The queen sized sheets arrived, again delivered by security due to a lack of housekeeping hours. The sheets had a strong smell of colongn because of the security guard carrying them. Being close to 1AM at this point, we put the sheets on the bed stinky side down so our entire party could turn in for the night. Service 1/5: Upon check in we succumbed to a timeshare presentation to save a few bucks on theme park tickets. This was a significant error. We were booked at 8:30AM for a presentation at their Kingstown Reef location. We arrived and sat for 45 minutes. We were then informed that the salesperson who checked us in had overbooked presentations for that morning. Kingstown Reef was 30 min from Reunion, so in total we wasted 1 hr and 45 min that morning. We were refunded for discounted tickets and presentation, but Wyndham refused to compensate us for our wasted time. They had only offered to rebook our presentation which we had obviously declined to do. Fortunately Airbnb are professionals in the hospitality industry and refunded our entire stay. No one was willing to take accountability for the mix up. The timeshare people at Reunion blamed Kingstown Reef for poor availability. The hotel blamed the timeshare people. Meanwhile the host, Extra Holidays (a Wyndham subsidiary) didn't bother responding to our Airbnb messages. We had even tried calling their call centre only to wait on hold for an hour before the line went dead. Overall our stay was a 2/5. We didn't really have the opportunity to enjoy our stay due to the service and cleanliness issues we experienced. It was an incredibly stressful stay with a company that asks you to invest in relaxing vacations. We were also very disappointed with the lack of service and attempts to resolve our concerns with property management. We won't be staying in this resort again, and cannot recommend based on our experience.

Nice but outdated facilities We used our vacation club benefits to book this place. The layout of the rooms and facilities were great and spread apart nicely. Some areas were kept better than others. Now to that bad things. The facilities were outdated and dirty. The grounds and buildings need power washing and a new paint job everywhere. The dishwasher was in pieces, I put it together as best as I could to use it. The safe in the room was dead and all service calls on day 1 and day 3 they never came through to fixing it so I gave up. The worst was the smell of the water, it smelled like they were pumping the water from the waste treatment. I drank and used bottled water most of the trip; only suffered through the showers. I stay many times at other resorts in the area and this by far was the worst.