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Sandos Caracol Eco Resort - Playa Del Carmen, QR

All-Inclusive Water-Park Resort

TripAdvisor Reviews
21,474 Reviews

What You Get

Per CDC guidelines, travel to Mexico is highly discouraged at this time due to the increased COVID-19 levels currently being reported. Please view the latest travel information here.

✈ CDC Travel Order: Effective 1/26/21 all air passengers arriving to the US from a foreign country must get tested for COVID-19 infection no more than 3 days before their flight departs and to provide proof of the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. More information on this testing requirement can be found here.

COVID-19 Testing: As part of their health and safety measures, Sandos Caracol Eco Resort, will be offering free COVID-19 antigen tests; and PCR tests at an additional cost. For guest comfort, the test will be available at the resort. Guests may schedule the appointment upon check-in. Any guests testing positive for COVID-19 will receive free accommodations, while they quarantine for 14 days.


  • All-inclusive stay for two in a select club adults only deluxe room, standard room, eco family superior room, or royal elite penthouse suite

Included in all-inclusive:

  • All meals and snacks
  • Unlimited beverages by the glass
  • Room service
  • In-room safe
  • Daily activities and nightly entertainment
  • WiFi in public areas of the resort
  • Kids club
  • Nonmotorized watersports
  • Snorkel equipment use half hour a day
  • Dive lesson in the hotel pool
  • Gym
  • Tennis court

Resort at a Glance: Sandos Caracol Eco Resort

Located right in the middle of lavish native fauna and flora, Sandos Caracol Eco Resort invites the entire family to discover the natural beauty of the region. Guests can spend the day indulging themselves in the natural paradise around to later enjoy the modern amenities of the resort.

  • Splish splash at the resort’s outdoor water park with 19 slides ranging from adrenalin-pumping kamikaze slides to slow kid-friendly ones.
  • Explore the region Mexico’s south-eastern coast with white-sand beaches, lush jungle, and rich Mayan history.
  • Daily activities include snorkeling, swimming through the forest, and Maya shows.
  • Dining options include Italian-style buffets, Brazilian steak houses, A La Carte options, Asian cuisine, vegan cuisine, Mexican food, and more.

Playa del Carmen, Mexico: Trendy Beach Area and Diving Destination

Just across the sea from the island of Cozumel, Playa del Carmen has been called “the hippest city in all of the Yucatán Peninsula” by Lonely Planet. The laid-back beach bars and cafés have a way of converting vacationers into expats, but Playa’s most compelling draw might be its cenotes—cavernous sinkholes filled with turquoise pools. The water in the cenotes is crystal clear, particularly at the lily-pad-dotted Xlacah cenote, where you can snorkel among schools of colorful fish.

To the south, you’ll find preserved ruins of pre-Columbian cities. Tulum’s crumbling temples are situated above a dramatic ocean bluff, and Coba’s enormous pyramid rises between two lagoons. For a fun day trip, hop aboard the ferry to Cozumel, which docks at the pier east of Calle 1. There are about a dozen dive shops on Cozumel, and they offer trips offshore to the reefs that Jacques Cousteau declared some of the world’s most beautiful.


Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? Cancun International Airport (CUN) is approximately 52 km from the resort. Airport transfers can be arranged for an additional fee by emailing the property at callcenter.mx@sandos.com

2. Is there an additional occupancy fee, or do I have to purchase another voucher? This deal covers an all-inclusive stay for two guests. Additional occupants may be added for an extra fee, please contact the property for further pricing and details.

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? No resort credits are included in this deal.

5. Are dinner reservations required for restaurants? Is there a dress code? For information regarding your dining options, please click here.


Other Details

Room Details

Select Club Adults Only Deluxe Room

  • One king bed and one sofa bed
  • Must be 18+ to stay in this room
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: please contact the property at (863) 223-4530 for additional pricing and details.

Standard Room

  • One king bed or two double beds
  • Standard occupancy: 2
  • Maximum occupancy: 3 Adults + 1 Kid or 2 Adults + 2 Kids
  • Adding occupants above standard: please contact the property at (863) 223-4530 for additional pricing and details.

Eco Family Superior Room

  • One king bed and one set of bunk beds
  • Standard occupancy: 2
  • Maximum occupancy: 3 Adults + 1 Kid or 2 Adults + 2 Kids
  • Adding occupants above standard: please contact the property at (863) 223-4530 for additional pricing and details.

Royal Elite Penthouse Suite

  • One king bed and one sofa bed
  • Standard occupancy: 2
  • Maximum occupancy: 2 Adults + 2 Kids or 3 Adults
  • Adding occupants above standard: please contact the property at (863) 223-4530 for additional pricing and details.

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Parking: free
  • Smoking policy: no smoking inside the property.
  • Pet policy: pets are not allowed inside the property.
  • Accessibility: please contact property for handicap accessibility requests or options.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.

Amenities

  • Outdoor water park
  • Restaurants and bars
  • Fitness center
  • WiFi
  • Parking
  • Minibar with snacks (restocked daily)

Fine Print

  • 7-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 18+ to check in
  • Credit card required at check-in
  • Must present valid US or Canadian ID at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • MXN$27 daily environmental fee paid at check-in
  • Airfare not included
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased.

About Sandos Caracol Eco Resort

Getting There

  • Nearest airport: Cancun International Airport (CUN; 32 mi)
  • Distance from Cancun: 40 mi

Recent Reviews from TripAdvisor

TripAdvisor Reviews
21,474 Reviews

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