Stay With Ocean Views and Direct Beach Access at SeaLoft OceanFront Hotel in Maryland

Lovely ocean front location, friendly staff The hotel is located directly on the beach ocean front, and mid-town, so obviously that's a plus. We interacted with four front desk staff, two housekeeping staff and two maintenance staff. They were all professional, polite, and helpful. There are plenty of shops and restaurants within walking distance, and guests have the ability to use Aloft, the bayside sister property across the street amenities (pool table, indoor/outdoor pool, tiki bar). There is a small outdoor pool at Sealoft and the pool area was tidy and clean. We enjoyed the convenience of the retro refrigerator, microwave, and coffee maker. This is not a luxury or chain hotel, so set your expectations for a pleasant stay. Upon check-in we had some housekeeping issues which were addressed immediately, which we appreciated. Overall the room seemed clean, but there were some areas that had been neglected and I cleaned myself (phone, toilet bowl under rim, the A/C vents). Maybe the rooms will receive a deep-clean during the off season. Areas for improvement: the contemporary shower head is awkward and the handle shoots water out like a kitchen sink sprayer, not all of the elevator room floor indicator lights work, and although it may not seem like a big deal, a lot of guests noticed it and remarked as well; there is only one ice machine for the entire building. The property offers a discount to rent their beach chairs and umbrellas. We were told that because of high wind conditions umbrellas were not able to be rented and the stand was closed. We understood about the umbrellas, but there was absolutely no reason for chairs to be unavailable. This greatly impacted our convenience and comfort on the beach, as we didn't bring our own chairs for the very reason the hotel stated they would be available. For a disabled person, this is a real problem. The property charges $20/day for PARKING. I feel that when you pay to stay at a hotel, parking should be free.

Great place. The stay was AWESOME. Every request I made for a room was met. I have stayed at this location for 13 years and will be back next year.

Good We are repeat customers. Our latest experience isnt as great with our first one. No conditioner and handwash. No more free bottled water and coffee pod. The bathroom is clean but the dry water on tiles and smudges on the door is noticeable. Linens are clean though.

Worst customer service - zero accountability- zero care We went this past weekend which was off-season. The worst service I’ve ever encountered…and it certainly made it hard for us to enjoy our weekend here. We paid close to $500 for staying two nights. We were given the worst room, on the first floor right next to the lobby. I asked if we could be given a different room - it’s off season and I would have been shocked if half the lodge was occupied. The room smelled like BO. We had to pay extra for parking, even when we said we didn’t need it, because it’s “mandatory,” which is ridiculous, especially off-season….. We asked for the receipt for this charge and she gave us somebody else’s receipt, because the last 4 digits of the CC payment was not ours. And upon asking for our correct receipt (not somebody else’s) the lady refused and gave us the most passive aggressive attitude one could receive. She ripped up the first receipt in front of our face. She also couldn’t speak English well at all - it was just a terrible experience that soured the rest of what was supposed to be a romantic weekend. We asked if we could speak to the manager and were told she would be in the following day. Either she alone is incompetent, or the management plus her is. That kind of service is unacceptable, especially given the price of the lodging. We rented chairs and umbrellas from the lodge, and about a few hours after using them, an attendant abruptly took the umbrella saying it’s a safety issue due to the wind. I understand the safety concern but the way the message was delivered was poor. Everybody else had their umbrellas up…. It was just a company decision to avoid liability, but I would bring my own umbrella next time. My sense is the management is very poor. None of the staff wear name tags. You also have to request having your room cleaned- it’s not automatically done. Just a lot of face palm moments. It was bad enough overall that I would take time to leave a review now. Obviously I don’t plan on coming here for the next stay. There are too many other more deserving places who don’t try to rip off their customers at every step possible. Nothing was ever done to remedy our problems- I never even heard a “sorry” come from anyone’s mouth. Just very sad coming from a person who has worked in hospitality…..

wonderful Loved the staff and the room was large. parking could be difficult. Yes, there is an elevator and many exits and entrances to the beach and the parking lot.