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Sheraton At The Falls - Niagara Falls, NY

Stay with Food and Entertainment Credits at Sheraton At The Falls in Niagara Falls, NY. Dates Through June Available.

The Fine Print

  • Dates cannot be changed once booked
  • Valid only for night(s) purchased
  • 24-hour cancellation notice required prior to check-in or reservation is non-refundable
  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • CC required at check-in
  • Must be 21 or older to check in
  • Must be 21 to enter casino
  • 16.24% tax added at purchase
  • See the rules that apply to all deals.

Questions and Answers 93 questions

Q:

When is this deal going to expire?

Valerie G.  asked on  Apr 18, 2013

A:

The deal stops selling today April 18th.

Elizabeth R.  from  Merchant  replied on  Apr 18, 2013

Q:

It won't let me reserve the room.... why?

John R.  asked on  Apr 17, 2013

A:

The day may not be available.

Elizabeth R.  from  Merchant  replied on  Apr 18, 2013

Q:

I entered first my husband's name to check in and didn't seem to take so I entered my name and it still didn't register. I have already entered all the info to claim a room. How can I tell if it was accepted?

John R.  asked on  Apr 17, 2013

A:

You will get an e-mail confirming the purchase.

Elizabeth R.  from  Merchant  replied on  Apr 18, 2013

Q:

Sun to Thurs only?

Sarah  asked on  Apr 17, 2013

A:

You can view all availability on the calendar on the deal page. Currently, there is only one weekend remaining available.

Benjamin V.  from  Groupon  replied on  Apr 17, 2013

Q:

Why am I not able to book for May 10th?

marion v.  asked on  Apr 17, 2013

A:

It looks like the allotment for May 10th has been filled.

Elizabeth R.  from  Merchant  replied on  Apr 17, 2013

Q:

If a fridge is medically needed for drugs that have to be kept in a fridge, is there still a $15 charge for that fridge?

gerry a.  asked on  Apr 17, 2013

A:

Yes, there is a $15 charge for fridges.

Elizabeth R.  from  Merchant  replied on  Apr 17, 2013

Q:

I seen in other questions that you do not let dogs in unless they are under 50 pounds, but what if the dog is a service dog? I have 85 pound lab at is my service dog with papers to prove it. Can I bring her?

gerry a.  asked on  Apr 17, 2013

A:

We do accept service dogs at any weight.

Elizabeth R.  from  Merchant  replied on  Apr 17, 2013

Q:

Are all of the rooms pet friendly rooms? I have children with pet allergies and asthma. Are there rooms that are never used with pets, and are they part of this offer? Thank you.

Kelly A.  asked on  Apr 15, 2013

A:

They would not be able to guarantee that the rooms have been entirely pet free.

Benjamin V.  from  Groupon  replied on  Apr 16, 2013

Q:

I purchased this groupon and I needed 2 rooms, I read here that I had to book separately so I booked one and when I went to book the second, it is no longer available at all for my date. For the double queen room it still shows it with the price but it says no longer available for check in. Is there any way that I can book the second one or do I have to cancel my first one?

Nicolae M.  asked on  Apr 15, 2013

A:

We would not be able to book a second room if it is no longer available on the calendar. Any additional nights have to be booked with the hotel directly.

Benjamin V.  from  Groupon  replied on  Apr 16, 2013

Q:

I need 2 rooms. I booked a room and I need a second one. As soon as I finished booking it, it was no longer available to book anything at all on that date. Is there any way I can still get the second room for the night that I need it?

Nicolae M.  asked on  Apr 15, 2013

A:

We do not have any additional rooms available for that night. To check to see if they have availability outside of the deal for that night, contact the hotel directly.

Benjamin V.  from  Groupon  replied on  Apr 15, 2013

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