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Sheraton Lake Buena Vista Resort - Orlando

Stay at Sheraton Lake Buena Vista Resort in Orlando

The Fine Print

  • Date cannot be changed once booked; valid only for night(s) purchased
  • 72-hour cancellation notice required prior to check-in or reservation is non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 21 or older to check in
  • Credit card required at check-in
  • Not valid with reward points
  • $16.95 resort fee per day paid at check-in
  • 13% tax added at purchase
  • See the rules that apply to all deals.

Questions and Answers 40 questions

Q:

Can I cancel for a full refund after booking? Can I move the dates of my reservations without paying additional fees?

Eduardo A.  asked on  Jul 16, 2013

A:

After you purchase you'll be able to cancel your reservation and receive a full refund as long as you do so at least 72 hours prior to your check-in time. You cannot reschedule your stay once booked.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

We want to stay 4 nights from August 7 through August 11. Is that possible? Also, which parks does the shuttle take us to? The front of the deal says it takes guests to nearby parks. Also, can we purchase tickets for Sea World, Aqatica and Discovery Cove in packages with discounted rates from this hotel?

Mary M.  asked on  Jul 15, 2013

A:

For information on their shuttle service, check here! To check on availability, check the calendar on the deal page. For pricing and details on tickets purchasable at the resort, contact them directly.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

Hi! Can you confirm that the hotel does not have availability for August 9th. I need to travel Aug 5-9, 2013. Thank you!

Yolanda L.  asked on  Jul 15, 2013

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

Can you reserve this deal with your credit/debit card and then pay cash upon arrival?

Tammey A.  asked on  Jul 15, 2013

A:

You have to pay for your stay at the time of booking.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

Is there a shuttle to seaworld?

Julie M.  asked on  Jul 15, 2013

A:

They do not have a shuttle to Seaworld.

Benjamin V.  from  Groupon  replied on  Jul 15, 2013

Q:

Are there any suites available?

Connie B.  asked on  Jul 14, 2013

A:

There are not any suites available for this deal. Upgrades may be available for an additional charge at check-in.

Benjamin V.  from  Groupon  replied on  Jul 15, 2013

Q:

Do the 2 nights have to be consecutive? We wanted a Monday & a Friday ?

Debra T.  asked on  Jul 15, 2013

A:

You can book two non-consecutive nights in separate transactions.

Benjamin V.  from  Groupon  replied on  Jul 15, 2013

Q:

Can the shuttle service include Universal Studios?

Mary G.  asked on  Jul 14, 2013

A:

The shuttle does not include Universal Studios.

Benjamin V.  from  Groupon  replied on  Jul 15, 2013

Q:

Im trying to book for July 26- 28th but it wont let me select the 28th as the check out date it only lets me select the 27th so do i have to purchase two vouchers?

Cierra S.  asked on  Jul 13, 2013

A:

We do not have the night of July 27th available, so you would not be able to book that stay through the deal.

Benjamin V.  from  Groupon  replied on  Jul 15, 2013

Q:

Would I be able to upgrade my room (2 double beds), to a junior suite? I spoke with two different guest service reps at the hotel and one told me that it depends on whether or not a junior suite is available at that time, but that we would be able to upgrade. The other said that it depends on what Groupon says about changes to the booking.

Ashley J.  asked on  Jul 13, 2013

A:

Upgrades may be available for an additional charge at check-in. If they have availability, you may be able to upgrade.

Benjamin V.  from  Groupon  replied on  Jul 15, 2013

11 - 20 of 40 questions

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