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Four Diamond Niagara Falls Hotel - Buffalo

Stay with Wine Tours and Casino Credit at Sheraton On The Falls in Niagara Falls, ON. Dates Available into December.

The Fine Print

Questions and Answers 35 questions

Commonly Asked Questions

Q:

do I need a passport

John A.  asked on  Oct 8, 2013

A:

Good afternoon, Thank you for your interest in the Sheraton on the Falls. You do need a passport to come to Canada, for more information, please call 1-877-487-2778 . If you have any other questions, please email us. Regards, Vivianne

Internet Agents R.  from  Merchant  replied on  Oct 8, 2013

Q:

If we live in Maryland, do we need a passport to get into Canada?

Linda V.  asked on  Oct 8, 2013

A:

Good afternoon, Thank you for your interest in the Sheraton on the Falls. You do need a passport to come to Canada, for more information, please call 1-877-487-2778 . If you have any other questions, please email us. Regards, Vivianne

Internet Agents R.  from  Merchant  replied on  Oct 8, 2013

Q:

I am looking at checking in on Tuesday 10/22 for a king fallsview room. The pricing quote is $159, but when I hover my mouse over the 10/22 date it shows $299. What is the price?

DF B.  asked on  Oct 8, 2013

A:

For October 22nd, we can offer you our Fallsview King Deluxe Room at the Sheraton On The Falls at the rate of $179.00 before taxes and fees. The Traditional Room is at the rate of $139.00 before taxes and fees. Please be advise if you want to make the reservation as rates and availability are subject to change. If you need assistance, please contact us at 1.888.229.9961

Internet Agents R.  from  Merchant  replied on  Oct 8, 2013

Q:

What time are the daily wine tours? And is transportation included? If not, what is the best way to get to the wineries?

Harpreet P.  asked on  Oct 8, 2013

A:

Hello Harpreet. There is no set time as it is all day. Unfortunately, transportation is not provided. You will have to drive there, which is at Niagara On The Like, about 20-25 minutes from our hotel. Best Regards, Luisa

Internet Agents R.  from  Merchant  replied on  Oct 8, 2013

Q:

Which wineries are included on the tour(s)?

Aaron l.  asked on  Oct 9, 2013

A:

Good afternoon, The promotion offers passes for the Peller States and Hillbrand wineries. If you have any other question, please call us at 1888 229 9961. Vivianne

Internet Agents R.  from  Merchant  replied on  Oct 9, 2013

More Questions and Answers

Q:

I would be traveling with my husband and three children. Can we use this groupon?

melanie c.  asked on  Oct 23, 2013

A:

Yes, you can have five guests in the two queen room.

Benjamin V.  from  Groupon  replied on  Oct 23, 2013

Q:

I booked the weekend of November 15th-17th here on groupon, do I have to contact the hotel to ensure my room is reserved or is it automatically done through groupon?

Paula B.  asked on  Oct 23, 2013

A:

The room is automatically booked for you. Regards, Brianne

Internet Agents R.  from  Merchant  replied on  Oct 23, 2013

Q:

I am travelling by bus. How far are the wine tours from where I am staying to Niagara-on-the-lake? Also how much would a cab ride be roughly?

Daniela G.  asked on  Oct 22, 2013

A:

Hello Daniela. You can find taxi pricing and information by contacting our recommended taxi service at 1-800-667-0256. Regards, Brianne.

Internet Agents R.  from  Merchant  replied on  Oct 22, 2013

Q:

With self parking or valet is there in and out privileges? Since there is no provided transportation to the wineries?

Amelia A.  asked on  Oct 22, 2013

A:

The Sheraton on the Falls charges $20 plus taxes and fees per night for Self Parking or $30.00 CAD plus taxes/fees per night for Valet Parking. Both of these options will give you in and out access privileges.

Internet Agents R.  from  Merchant  replied on  Oct 22, 2013

Q:

Hi there, just booked for nov 15-17 at sheraton on the falls, included is wine tour, do we have to book ahead of time or when we recieve the voucher when we arrive the day of can we book it then? Also same for dinner reservations, for the rainbow room does that apply?

Brittany P.  asked on  Oct 21, 2013

A:

Good afternoon, Thank you for choosing the Sheraton on the Falls. Dinner reservations are suggested. You will receive the passes for the wine tour at check in time, reservations for the wine tour and tasting are not required. Please note transportation to wineries is not included. If you have any other question, please email us. Vivianne

Internet Agents R.  from  Merchant  replied on  Oct 21, 2013

Q:

I'm trying to book for November 15-17 but when I click on the 15th, the 17th link is disabled. Please advise.

Holly D.  asked on  Oct 21, 2013

A:

Good morning Holly, Perhaps there is no rooms available for November 16th, for more information you will need to contact Groupon. Vivianne

Internet Agents R.  from  Merchant  replied on  Oct 21, 2013

Q:

Hello. With this deal you get one night's stay and a gift card for the Rainbow Room and for the Fallsview Restaurant. Are they both good ONLY for dinner? Do you have to eat 2 dinners in one night's stay to use them? Can one be good for lunch or breakfast?

Elizabeth A.  asked on  Oct 20, 2013

A:

Good afternoon Elizabeth, The gift cards are valid for dinner only, there is no substitutions. If you have any other question ,please call us at 1888 229 9961 . Vivianne

Internet Agents R.  from  Merchant  replied on  Oct 20, 2013

Q:

Hello. I booked for Oct 27- 31. Do we get the spa credit, cocktails, dinner coupons etc for each day or is it the total trip one time?

Jessica M.  asked on  Oct 19, 2013

A:

If you booked consecutive nights with the groupon couples package, you will receive the package for each day.

Internet Agents R.  from  Merchant  replied on  Oct 19, 2013

Q:

hi, im trying to check into the falls view room the first of november and check out the third. it wont allow me to check out of falls view on that sunday but will allow me to check out of a city view on that date. any way i could do one night in each room ?

dan d.  asked on  Oct 17, 2013

A:

You can book two separate rooms in separate transactions.

Benjamin V.  from  Groupon  replied on  Oct 17, 2013

Q:

can I pay with us$ and does the Hotel offer parking?

Daniela A.  asked on  Oct 17, 2013

A:

Hello, The self parking fee is $20.00 per day plus taxes. Reservations are made and payable to Groupon, credit card only. If you have any other question, please call us at 1888 229 9961. Vivianne

Internet Agents R.  from  Merchant  replied on  Oct 17, 2013

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