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Family-Friendly Charlotte Hotel - Charlotte

Stay at Sonesta ES Suites Charlotte in Charlotte, NC, with Dates through September

The Fine Print

Questions and Answers 23 questions

Q:

Can I book two nights but not in a row? We need Friday, May 31 and June 3. Thank you

Denise P.  asked on  Apr 20, 2013

A:

Yes, you can purchase two different stays using the booking calendar on the left side of the deal page. The two stays will need to be purchased in separate transactions.

Brette V.  from  Groupon  replied on  Apr 22, 2013

Q:

I need travel dates on May 25-27 can you supply them? Your groupon sold out right before I booked :( :(

Joshua C.  asked on  Apr 19, 2013

A:

We would not be able to add any additional nights to the deal.

Benjamin V.  from  Self  replied on  Apr 19, 2013

Q:

If I am bringing my less than 80lb dog, when do I pay the $100? At check-in? Thanks!

Christy M.  asked on  Apr 16, 2013

A:

You would pay the $100 at check in.

Benjamin V.  from  Self  replied on  Apr 17, 2013

Q:

It says check in has to be by 3pm, but we would probably be driving to Charlotte and would arrive much later than 3pm. Is there a way it would be ok for us to check in at a later time?

Adam S.  asked on  Apr 15, 2013

A:

Sorry for the confusion. 3pm is the earliest you can check-in. You can check-in after 3pm if need be.

Brette V.  from  Groupon  replied on  Apr 16, 2013

Q:

I would like to stay for 4 consecutive nights, checking in on May 23rd, checking out on May 27th, but any of the dates that are chosen only allow a 2 night stay?

Kimberley A.  asked on  Apr 16, 2013

A:

The calendar on the left side of the deal page reflects current availability. Unfortunately your desired stay isn't available with the one-bedroom option. I checked the studio option instead, and at the time of answering, the studio is available for your stay. If you need further assistance, please contact our Customer Service Department by emailing support@groupon.com, or by calling 877-788-7858, M-F from 9am-5pm CT.

Brette V.  from  Groupon  replied on  Apr 16, 2013

Q:

I would be traveling with 2 adults, 2 children. Could we still book a suite with the one queen and have the children on the sleeper sofa? Or do four people have to stay in a double-bed room?

Carla D.  asked on  Apr 15, 2013

A:

You would need to book the one bedroom option.

Benjamin V.  from  Self  replied on  Apr 15, 2013

Q:

I am traveling to Charlotte, NC on July 13th are you located close to Verizon Wireless Amphitheatre? about how many miles are you apart? Thank you, Sharon Sell

Sharon S.  asked on  Apr 15, 2013

A:

To get distance and directions for nearby sights and activities, click here! Click on the hotel's location and select "Search Nearby".

Benjamin V.  from  Self  replied on  Apr 15, 2013

Q:

Do these rooms offer a pull out sofa sleeper? 3 adults looking to stay but needing separate beds

Fallon L.  asked on  Apr 14, 2013

A:

The rooms also include a sofa bed.

Benjamin V.  from  Self  replied on  Apr 15, 2013

Q:

Can two (or more) vouchers be used by the same person for a multiple night stay... preferably in the same room?

Nita B.  asked on  Apr 12, 2013

A:

You can book multiple nights on the calendar, pending availability.

Benjamin V.  from  Self  replied on  Apr 15, 2013

Q:

If a person must cancel their stay, is any money refunded? I posed another question earlier today but it is not listed. What could have happened to it? Thanks!

Marian K.  asked on  Apr 12, 2013

A:

You can cancel your booking up to 2 days in advance of check in for a full refund. After that point your reservation is non-refundable.

Benjamin V.  from  Self  replied on  Apr 15, 2013

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