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Orlando Suites - Orlando

Stay for Up to Eight at Sonesta ES Suites Orlando in Orlando, FL

The Fine Print

Questions and Answers 51 questions

Commonly Asked Questions

Q:

Are there resort or other fees associated with this offer

Vanessa S.  asked on  Mar 5, 2013

A:

As stated in the Fine Print & Details tab, the 12.5% tax will be added at purchase.

Kelsey W.  from  Groupon  replied on  Mar 5, 2013

Q:

How do I go about booking side by side single bedroom suties?

Greg H.  asked on  Mar 6, 2013

A:

To request an adjacent room, contact the hotel directly after booking.

Benjamin V.  from  Groupon  replied on  Mar 7, 2013

Q:

Are you going to be opening up additional rooms?

David Z.  asked on  Mar 6, 2013

A:

At this time I do not know if we'll be adding additional rooms.

Benjamin V.  from  Groupon  replied on  Mar 7, 2013

Q:

As I place my browser over "4" of my desired dates the cost appears; however when I place the browser over the "5th" (and last) desired day/date nothing appears.... It actually seems to be blocked on the calendar. Does this mean that this date is unavailable, or should I contact the resort for further clarification - Help?!!? Thanks, Melissa

Melissa H.  asked on  Mar 7, 2013

A:

In that case, it sounds like the date is not available.

Benjamin V.  from  Groupon  replied on  Mar 7, 2013

More Questions and Answers

Q:

Can you stay longer...my family wants to stay for about 12 days. Is this only for a certain number of days? And is this available in July or just certain months?

Kristen D.  asked on  Mar 14, 2013

A:

You can book as many consecutive dates are available. We have dates for March through May.

Benjamin V.  from  Groupon  replied on  Mar 14, 2013

Q:

Is it possible to extend the length of the stay once checked in? Particularly, I've booked the last 2 nights in May but may wish to extend the duration a night or two into June (which is not offered as part of this deal). If it is possible, how much would it cost per night past May 31st?

Reyy S.  asked on  Mar 14, 2013

A:

Pending availability, you can. To verify availability, and check on specific rates outside of the Groupon deal, contact the hotel directly.

Benjamin V.  from  Groupon  replied on  Mar 14, 2013

Q:

how far from cruise ports? Shuttle available? Est price of cab ride?

Beth C.  asked on  Mar 13, 2013

A:

To get distance and directions for nearby sights and activities, click here! Click on the hotel's location and select "Search Nearby".

The shuttle does not go to the cruise ports.

You can calculate estimated cab fares in Orlando here!

Benjamin V.  from  Groupon  replied on  Mar 14, 2013

Q:

Is this deal just for USA Residents? (I'm from Peru) If not, can I give a friend's address for the bill?

FABIOLA I.  asked on  Mar 13, 2013

A:

Unfortunately, our system is only able to process credit cards from certain areas outside of the US. On both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menu. If your card is registered in a country or state that is not currently on this list, then you will not be able to use it for a Groupon purchase.
We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.

Kelsey W.  from  Groupon  replied on  Mar 13, 2013

Q:

Hello, was is the average deposit for 2 nights? How far away is Disney from there? What time is check-in? (thank you)

ana b.  asked on  Mar 11, 2013

A:

You can check for available dates and prices with the calendar on the deal page. Simply scroll your cursor over your desired date. If the date is available, it will show you that night's rate. If the date is not available, it will say "Not available for check-in."
Disney World is about 15 minutes away. You can see a map HERE.
Check in is at 4 p.m.

Kelsey W.  from  Groupon  replied on  Mar 12, 2013

Q:

I'm trying to book a two night stay but it charging me more than $69/night as discounted. Will the discount apply once I enter my credit card number.

Angel T.  asked on  Mar 12, 2013

A:

Sorry for the confusion. This deal is available from $69 a night at the lowest. Not all nights will show this price, as some dates will sell out and other nights are more expensive. You can preview the price of any night by hovering your mouse over the date.

Benjamin V.  from  Groupon  replied on  Mar 12, 2013

Q:

How much is the refundable deposit that will be taken if you use a debit card?

Christine  asked on  Mar 11, 2013

A:

The deposit cost starts at $75 and can go as high as $200, depending on how long your stay is.

Benjamin V.  from  Groupon  replied on  Mar 11, 2013

Q:

Is the pool heated

caressa m.  asked on  Mar 9, 2013

A:

Yes, the pool is heated!

Benjamin V.  from  Groupon  replied on  Mar 11, 2013

Q:

Is this deal available for mid-June?

PJ F.  asked on  Mar 11, 2013

A:

We only have dates through May for this deal.

Benjamin V.  from  Groupon  replied on  Mar 11, 2013

Q:

Can we book for 5 nights? Also how far away are you from magic kingdom?

tracy  asked on  Mar 11, 2013

A:

You can book for 5 nights, pending availability.

To get distance and directions for nearby parks and activities, click here! Click on the hotel's location and select "Search Nearby".

Benjamin V.  from  Groupon  replied on  Mar 11, 2013

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