Comfy bed

The bed was soft

Bed sofa was amazing I want one just like it

Acceptable Standard Hotel I was in town for a business trip. I chose to stay somewhere a bit far out from the downtown area, gave this a try. I enjoyed it a lot. It was easy to find, plenty of parking, plenty of places walking distance to go eat. The staff was extremely nice to me. Rooms were very standard, in a good way. I had no issue at all. Plus, I had the view of the racetrack from my window. Grabbed some coffee and watched from there. I recommend this stay.

No One Answers Phones Until They Want to I made this reservation for my fiance' because he's traveling by car and ran into car trouble. The part required to fix the car will not be received until Monday or Tuesday so I tried to change the dates of my reservation, just dropping the first two days and keeping the same rate. He's stranded in Georgia until the car can be fixed. I am a Silver Elite Bonvoy member. I tried calling your hotel several times in the span of 3 hours and no one answered. So I went to chat. I did put his name on the reservation since he's checking in but all other info is mines. (I may have done this incorrectly, this was my first time doing a reservation under my Silver Elite). The person I chatted with wouldn't change the reservation so I could keep my rate and I asked why no one was answering the phones, she didn't reply. I asked for the phone number again and she gave me the same number I tried calling for 3 hours straight. I tried the number again and like magic, Crystal answers on the first ring. She said "as I stated to you" so I'm assuming she's the one I was chatting with. I'm also a Marriott employee. I did say that it's an emergency situation, he had car trouble, but again, I was told no. So I canceled the reservation. I'll book him somewhere else but I need someone at the SpringHill Suites to know that the customer service is subpar and my fiance' is from Shreveport so we'll be visiting quite often but not staying here.

ODD - Old, Dingy, & Dusty We came to town for a funeral in Shreveport from June 30th to July 2nd. We’ve stayed here a few times and the last two times we told ourselves not to return. The hotel needs an update and thorough deep clean everywhere. Our room (rm 316) was dusty, damp smelling and beds are not comfortable. There’s only one side table so I made a makeshift one from my husbands shoe box. As a Marriott Lifetime Platinum Elite member I prefer the Marriott brand because for the most part they keep a level of standards that you can find in any of the Marriott brands. Unfortunately, because of staffing shortages and overworked employees those standards aren’t maintained.