Enjoy a luxurious stay at Hotel Staybridge Suites Long Beach Airport in CA. Book now for a memorable experience!

Customer service was great … the room was lovely

it was very comfortable

Clean, great customer service, decent breakfast

They don't seem to treat you like a true guest if you don't book directly with them There was a payment issue through the company I booked with and the Manager was very rude. While speaking with the other company over the phone, he refused to send them an email, he was very condescending, and requested payment for doing their job for them. No, Sir!!? I need you to kiss up like never before right now because I don't want to pay again, wait 7-14 business days for a refund, and be broke as a joke on my vacation. I called the hotel twice before we arrived and was never told about any issues regarding our reservation. After speaking with the booking company directly, they told me he ended up refusing to take their payment once things were fixed on their end. Manager advised them that it was too late, but to offer me a refund and Staybridge would give me the same rate. After giving the hotel a new payment and waiting in the lobby for damn near 2hrs, the manager gives a room with 1 queen bed. He argued that this was what we booked, but he could get us a rollaway twin. KEEP IN MIND, this man just looked at our 2 big selves sitting in the lobby, taking up the whole 2 couches for almost 2hrs, and then had the AUDACITY to give us a room with 1 queen bed!!? After showing him our original booking info and haggling, he gave us the right room with 2 beds, but said he'll have to take it from someone else and give it to us. I didn't even say nothing slick back because we were ready for a room after our long flight. Overall, the room was ok(stovetop, full-size fridge, living area) the rest of the staff was hospitable, and breakfast was good. There was an odor in the rooms, but I always bring cleaning supplies and room sprays on trips. We ended up enjoying our stay, but I was indeed broke as a joke on my vacation. Im still on the fence about booking here again, just based on our initial check-in experience.

Loved this hotel The rooms were super nice and spacious. We had a 1 bedroom which had a full kitchen. It was super clean and the location was great. I would reccommend this hotel to anything looking for a nice hotel that is not too far from Long Beach. The staff was helpful and easy to deal with.

Horrible Customer Service from Management The manager on duty was the rudest person I've ever encountered in the hospitality field. He interrupted a conversation I was having with an employee to check on items that were going wrong with my stay. He gave me the catering manager card when I asked for his info. He threatened to cancel my room and give a refund. I was in town for an overnight stay from Missouri to leave on a cruise the following morning with no other resources to change my hotel choice because of his actions. I have stayed at staybridge multiple times over the years of traveling and I will say I will NEVER stay at this Long Beach airport location. The water was off for over an hour. When I was checking in at 250pm I was told to wait for 10 minutes as a room was not available. So I asked to use the facilities and was told the hotel had no running water and that I could walk to the hotel next door to use their facilities. As I sat, another guest walked in and checked in immediately. Since my 10 minutes hadn't expired and I was told to wait. I asked the employee why I couldn't check in but someone after me could. As they were explaining that that guest had a different room type that was ready. I completely understood. I then let them know that I wasn't happy with the circumstances so far and Sasha ( is what I was told later as the rude manager) walked over and was entirely rude and unacceptable. I had also booked this hotel because it offers free shuttles from Long Beach airport there and to go to the shuttle area and a shuttle will come every 30 minutes. After waiting an hour. I called the hotel and was told oh they didn't have a shuttle for the day and that if I caught taxi they would pay for it. Well the taxi location wasn't in a walkable distance for me as I had a guest in a wheelchair and 3 luggage's. I had to call a Uber for a ride. The manager asked me if he would have any issues out of me for the night simply because I was reporting things that weren't up to staybridge normal standards. Please find out who was the manager on duty on Saturday January 18, 2025 approximately 245pm PST.