Stay with onsite dining options at Sunset Station Hotel & Casino in Henderson, NV

Bad Experience I want to share my experience with Sunset station. I had a recent 3 night stay over valentine day weekend 2026 where we booked a suite. There was apparently a leak in the room below mine which resulted in getting kicked out of our room and downgraded into a smaller room which effected 2 nights of our stay. The hotel management reached out to me several days after my stay offering less than 10% of my overall stay on refunds honestly an insult for ruining my wife’s Valentine’s Day gift. Furthermore the hotel and slot experienced multiple power outages which resulted in chaos on the floor and restaurants unable to serve food. Overall a terrible experience and I warn those thinking of staying here to reconsider.

Stay there 2 days The place was great. It was not expensive to get the room. The room is clean. This staff was nice. They have a nice pool, weight room. There's a good time

bad news!! I spent 7 days here. seemed like a nice place..we checked in and were handed the room key.got into the elevator but it didnt go up or down and i didnt know how to open the door. i suffer from claustrophobia..it was serious panic time!!imade a series of calls..nobody helped..i screamed..after pushing all the buttons the door opened...nobody explained how it worked..we returned to the front desk and complained and argued..they told me to stop arguing or theyed call security..Rooms old and need serious rennovations...hotel kept open by gambling

Definitely Coming Back! This is the best casino I have ever been to as a local for a staycation. I enjoyed greeting and meeting the rest of the staff of the entire casino especially their customer service is SUPERB!! The Sonoma Cellar Restaurant for fine dining including the Ribeye Steak and Lobster with macaroni cheese by far is the best steak I have ever ate! The steak was cooked to perfection! The waitress is very courteous and took the time to take our order! Another Excellent Customer Service! The Brass Fork host and clerk are genuinely friendly with excellent customer service. Very helpful when selecting a breakfast option on the Menu. Thank you! The Oyster bar was so delicious. I love the spice of the hot sauce and the freshness of the oysters with squeezed lemon and cocktail sauce. The bloody mary drink was very delicious. And yet, another display of EXCELLENT customer service! I enjoy every minute and have a great time dining and enjoying the vibe. Also the combo gumbo soup was very delicious! Ben and Jerry's was so delicious before entering the movie theatre. And yet again! Another perfect example of SUPERB customer service to a great satisfaction! The movie theatre staff is OUTSTANDING in customer service and help with selection of snacks and popcorn! The Gaudi Bar bartender and cocktail waitresses was absolutely PHENOMENAL in terms of customer service as I enjoyed the patron! Sunset Station Casino staff is my favorite! I highly recommend this casino to all especially locals for a wide variety of slot machine games which knocked my socks off as I made a walkthrough the entire casino. I notice all the slot machines are new in games and machine itself! I enjoyed playing the slot machines very much. The security is also helpful in locating my lost self when looking for the parking garage, I was given EXCELLENT directions from one of the security staff. And one of the security greeted me with a good morning! And again! I want to say, that was so nice! And the sports book HUGE TV's made my eyes lock in to every football game! I will definitely come back as I give my Stay, Customer Service, and Overall Experience a a 10 STAR rating! Thank you so much Sunset Station Casino! Made me feel at home! See you soon!

They probably lost me as a customer- I had a comp room for a 3 night stay. I go four times a year to Vegas on business. This time like several other times I selected Sunset Station to stay. I like the location away from the stripe. I took my daughter and granddaughter this time to help me do some business. When checking in, I was offered a Petite Suite 2 queen bed w/sofa bed for $40 a night. This to my understanding is the only way you can have a refrig in your room, plus a coffee pot. So since my granddaughter is 13 I thought why not have our own beds and plenty of room. I took the offer. Check in was fast and easy. When we got to our room we started to settle in. I first notice no extra pillows for the sofa bed and then went to pull the bed out- Well, no bed just a couch, (a very dirty couch, under the cushion had not been vacuumed in a very long time. I called to complain and they said not all petite suites come with a sofa bed. So they asked me to pack up and that they would send new keys and bell person up to change me out-okay??? When we looked at that sofa bed, it was also pretty nasty as well, my granddaughter said please don't make me sleep there-We also notice the table lamp areas were very dusty in that location. as if that attire corner of the couch area has not been cleaned or vacuumed for a long time. Okay, well avoid that area! Later that evening we had to take showers and the shower curtain was all saggy and half the snaps were broken off. It was pretty bad. How can housekeeping not notice this mess, do they not take that part off to wash..or for that fact the attire curtain..yuck, they are made to be washed at least the lining. Oh and the water pressure omg so low, it was the type of shower head, wow, you could barely rinse your hair. The bath towels were nice and soft but didn't allow your hair to dry to well. but very soft. On to the toilet area...vent was so loaded with dust, and the doors were nasty with dirty prints. Yes we could have complain AGAIN but all they care about is that they can change your room...I was there for business, some pleasure did not want to pack up again. The wifi goes off and on, you are always signing back in. The vendor machine was out of water on the floor. I have stayed here a handful of times, never had issues with staying, maybe it had to do with a petite suites?? You would think you would have a better room on a upgrade. The refrig is very small, hard to stock for three night stay. The trash is also very very small with no extra trash bag, so our trash was piling up fast, we had to ask for a trash bag. extra toilet paper and extra towels as they only put two sets in room that had 3 people for 3 nights. They will service you room everyday, but no I don't want people in my room while away from the hotel. The cafe people were very kind and very friendly. Starbucks, was okay, a bit sloppy. Middle bar very friendly people, fun....the bar close to the room, very rude you could tell that he favored the men more. Valet very very friendly, and fast. Tiny tiny gift store now as they are putting in a new place to eat, bar. Will I be back, will my offers always coming to me for free room....not sure, afraid they are going down hill fast, rooms anyway, maybe keeping up with their sister Boulder Station. Very Sad...I would love to be credited back the amount I paid for this room but I know they won't even care to offer. PS-I spend hundreds in their game room, restaurants.