Stay with onsite dining options at Sunset Station Hotel & Casino in Henderson, NV

They probably lost me as a customer- I had a comp room for a 3 night stay. I go four times a year to Vegas on business. This time like several other times I selected Sunset Station to stay. I like the location away from the stripe. I took my daughter and granddaughter this time to help me do some business. When checking in, I was offered a Petite Suite 2 queen bed w/sofa bed for $40 a night. This to my understanding is the only way you can have a refrig in your room, plus a coffee pot. So since my granddaughter is 13 I thought why not have our own beds and plenty of room. I took the offer. Check in was fast and easy. When we got to our room we started to settle in. I first notice no extra pillows for the sofa bed and then went to pull the bed out- Well, no bed just a couch, (a very dirty couch, under the cushion had not been vacuumed in a very long time. I called to complain and they said not all petite suites come with a sofa bed. So they asked me to pack up and that they would send new keys and bell person up to change me out-okay??? When we looked at that sofa bed, it was also pretty nasty as well, my granddaughter said please don't make me sleep there-We also notice the table lamp areas were very dusty in that location. as if that attire corner of the couch area has not been cleaned or vacuumed for a long time. Okay, well avoid that area! Later that evening we had to take showers and the shower curtain was all saggy and half the snaps were broken off. It was pretty bad. How can housekeeping not notice this mess, do they not take that part off to wash..or for that fact the attire curtain..yuck, they are made to be washed at least the lining. Oh and the water pressure omg so low, it was the type of shower head, wow, you could barely rinse your hair. The bath towels were nice and soft but didn't allow your hair to dry to well. but very soft. On to the toilet area...vent was so loaded with dust, and the doors were nasty with dirty prints. Yes we could have complain AGAIN but all they care about is that they can change your room...I was there for business, some pleasure did not want to pack up again. The wifi goes off and on, you are always signing back in. The vendor machine was out of water on the floor. I have stayed here a handful of times, never had issues with staying, maybe it had to do with a petite suites?? You would think you would have a better room on a upgrade. The refrig is very small, hard to stock for three night stay. The trash is also very very small with no extra trash bag, so our trash was piling up fast, we had to ask for a trash bag. extra toilet paper and extra towels as they only put two sets in room that had 3 people for 3 nights. They will service you room everyday, but no I don't want people in my room while away from the hotel. The cafe people were very kind and very friendly. Starbucks, was okay, a bit sloppy. Middle bar very friendly people, fun....the bar close to the room, very rude you could tell that he favored the men more. Valet very very friendly, and fast. Tiny tiny gift store now as they are putting in a new place to eat, bar. Will I be back, will my offers always coming to me for free room....not sure, afraid they are going down hill fast, rooms anyway, maybe keeping up with their sister Boulder Station. Very Sad...I would love to be credited back the amount I paid for this room but I know they won't even care to offer. PS-I spend hundreds in their game room, restaurants.

Frustrating Experience with Room Accommodation. Not Flexible or Understanding. Would Not Stay Again. Used Expedia to book two rooms. Message sent to hotel for adjoining rooms. Message received stating it was from Sunset Station that adjoining rooms - one with king and the other with two queens - were set up. Get to hotel and informed no guarantee and message received was that from Expedia (acting as Sunset?) and that there was no guarantee in rooms (message should not have said the accommodation request was "set up" rather should have said "will try to...accommodate" then. Next discussed willing to pay for an upgrade to a suite for one room if meant could be adjoining with a standard room. However, informed only adjoining rooms available were suites. Asked if paid for one upgrade could the other be included to get the adjoining but no, it would cost me another $150 USD for two upgrades for the two nights. This was an unreasonable cost for our group so requested if could cancel the second night so we could find another more suitable accommodation but that wouldn't be considered either. So looking to take the loss and pay for another more suitable accommodation. Other nitpicking things: decided to pay for rental coffee maker which was delivered to room but without any coffee or condiments. So that was another follow up. Rooms are very inconvenient to casino and other amenities. Pool (no hot tub) open minimal inconvenient hours 10-5. The shower took 4-5 minutes before hot water came through. A very disappointing experience and too much time trying to address things taking away from our vacation. We will definitely not be staying here in future. We loved the bingo but our experience with hotel staff left a sour taste for our experiences in other parts of the casino.

So-so stay The staff was helpful and friendly. Checking in was easy and checking out was even easier. There were a couple of problems. We requested a king bed when we made the reservation and only two double beds were available at check in. We requested a refrigerator and coffee kit - which are an extra charge. They were to be delivered to the room and it didn’t happen until we made another phone call 7 hours later. The pool was closed the first day we were there due to lack of staff. We were given a resort credit but it was a big disappointment. The pool was only open from 10-5 so there were no night swims. There was also no hot tub. The Yard House restaurant had a really good happy hour. That was the only restaurant we visited on site. The room was clean but dated. There were no ports for electronic devices. The bathroom had a shower/tub combo. The blankets on the bed were old and worn. The bed was comfortable. Overall our stay was ok. We will look for other options before we come back again.

disappointed, disrespectful, go somewhere else I never thought I’d have to write this, but my experience at Sunset Station on September 15th was deeply upsetting. I’ve lived in Green Valley/Henderson for many years and always considered this a locals’ spot to relax and play. That night started out enjoyable, but it quickly turned into one of the worst experiences I’ve had at a casino. Out of nowhere, the pit boss singled me out. Without explanation, I was intimidated, threatened by security, and ultimately told to leave the property. I was not causing trouble, I was not being disruptive — I was simply playing and enjoying my night. Being treated this way, after years of supporting this casino, was humiliating and completely unjustified. I recommend Green Vally Ranch, Barley’s or South point over this place… terrible experience truly

Resort fee to high Average stay, no fridge in the rooms, unless you want to pay $10 a day for one, even though your paying $45 a day resort fee, good casino, but needs to be better eateries in there.