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Stay at SureStay Plus Hotel by Best Western Ottumwa, IA

SureStay Plus Hotel by Best Western Ottumwa
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Samantha
3 years ago
When we arrived, they had informed us that they had never gotten our reservation. They claimed it was an issue on Groupons end, and they could not help. We have yet to get a refund from either the hotel or Groupon. Do not recommend.

Cozy hotel located just a short drive from downtown, with an indoor pool, complimentary breakfast, and Wi-Fi access

What You Get

View local health guidelines for travel here

  • Stay for two in a king room or four in a double-queen room

Hotel at a Glance: SureStay Plus Hotel by Best Western Ottumwa

At SureStay Plus Hotel by Best Western Ottumwa, guest are just a short drive from the heart of the city, where they can visit the Market on Main, the retail, dining, and entertainment hub. If they are travelling for business, chances are the locations they need to visit are not far, as the hotel is located in the proximity of several corporate offices. And when they need a break, they can go for a swim at the hotel’s indoor pool or chill out in their room, watching TV or surfing the web.

  • Start the day with a complimentary full breakfast.
  • Stay active at the 24-hour onsite exercise facility with cardio equipment and free weights.
  • Relax in your room with cable or satellite TV, which features HBO and a 24-hour news channel.
  • Go green: the hotel is a TripAdvisor’s GreenLeaders GreenPartner, which means it takes steps like saving water and energy to protect the environment.

Ottumwa, Iowa: Historic Downtown with Quaint Parks and Serene Landscapes

Split in half by the Des Moines River, the city of Ottumwa offers visitors a quaint escape from the Des Moines capital area. Throughout the town, an array of parks and memorial grounds pay tribute to the area’s history, offering scenic pathways and visitor centers to explore both the history and landscapes of the area throughout the years. Ottumwa is also home to the American Gothic farmhouse, which inspired the famous pitchfork painting by local Iowa artist Grant Wood.

Other Details

Room Details

King Room

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 3

Double-Queen Room

  • Two queen beds
  • Standard occupancy: 4
  • Maximum occupancy: 4

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 11 a.m.
  • Parking: free
  • Smoking policy: no smoking inside the property.
  • Pet policy: pets are not allowed inside the property.
  • Accessibility: please contact property for handicap accessibility requests or options.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.

Amenities

  • Indoor pool
  • Complimentary breakfast
  • 24-hour fitness center
  • Complimentary Wi-Fi
  • Complimentary 24-hour parking
  • Microwave, refrigerator, and coffee maker in the room
  • Cable or satellite TV

Getting There

  • Nearest airport: Ottumwa Regional Airport (OTM; 5 mi) and Des Moines International Airport (DSM; 85.2 mi)
  • Cab fare: about $20 from OTM, including a 15% tip
  • Distance from Kansas City, MO: about 175 miles

Need To Know Info

  • 72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 19+ to check in
  • Credit card required at check-in
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased
  • Final price at checkout may include an additional Groupon service fee, which Groupon retains as compensation for facilitating your reservation; this fee will not exceed 6% of the nightly cost of the reservation
  • Total price is inclusive of all taxes and fees.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • Learn about Strike-Through Pricing and Savings

About SureStay Plus Hotel by Best Western Ottumwa

Customer Reviews

Reviewed on
Samantha
2 ratings|2 reviews
When we arrived, they had informed us that they had never gotten our reservation. They claimed it was an issue on Groupons end, and they could not help. We have yet to get a refund from either the hotel or Groupon. Do not recommend.
Shanell
6 ratings|3 reviews
I never was able to book my room because they didn’t see the room in there system i want my money back or I’m getting a lawyer
Reviewed on
carolegS2245WF
|1 review
Wonderful stay will return From walking in to leaving everything was nice. The parking lot was clean, lobby was well lit and clean, no odd smells anywhere in the building, room was spacious and looked like it had been renovated recently. The beds and pillows were very comfortable. We do not eat breakfast but did go down to see what was there - looked like a typical breakfast provided at hotels and plenty of food out. We were there 3 nights and really enjoyed everything. I would recommend this hotel.
cheiling
|1 review
Great value, clean updated rooms! Highly recommend! This hotel was a great value, clean and updated rooms, very friendly staff, pool, with hot breakfast included. Very friendly and helpful staff - the young lady at the front desk was able to put us in a room near family who was also staying there. I would definitely stay here again and would highly recommend!
Disgusted1018
|1 review
STAY AWAY FROM THIS HOTEL! Avoid this hotel at ALL costs! We checked in for a two night stay, but left after the first night. The internet didn’t work, the cable didn’t work, the iron in the room was broken. When I called the front desk to ask what was going on, the female who answered the phone informed me it was her first night and she didn’t know what to do or where her supervisor was. This hotel also does not secure the front doors at night, and no one man’s the front desk. There’s a note giving a phone number to call if you need to speak with someone. So anybody can walk into the hotel at any given time. The security here is non existent. When I went to check out the male desk clerk told me his system was running very slow, so he would email me my receipt. That I refused, and waited for him to print my receipt to make sure he only charged me for one night. I also told him I shouldn’t be charged the full priced as I didn’t receive full services. When I said this, he acted as if he couldn’t understand me. I did receive my invoice, and it was only for one night. Later that day, I checked my credit card and they have charged me for two nights! Believe me when I say to STAY AWAY from this hotel! Owners please contact me as I have plenty more to say about my stay in your hotel.

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