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The Abbey Resort - Chicago

Stay with Spa Admission for Two at The Abbey Resort in Lake Geneva, WI, with Dates Through April

The Fine Print

Questions and Answers 53 questions

Commonly Asked Questions

Q:

If I buy a groupon for a certain date and provide more than a 4-day cancellation notice, how will this be handeled? Will I be able to reschedule at the same price or other dates or will I be given a voucher from the resort?

Brandi M.  asked on  Mar 6, 2013

A:

Hi Brandi, you can attempt to reschedule your stay with the hotel but the pricing may be different as you can see based on the pricing within the calendar. If you cannot reschedule, you can cancel your purchase provided that you adhere to the cancelation policy and we will gladly refund you. Thanks!

Kevin Y.  from  Groupon  replied on  Mar 6, 2013

Q:

Do you have any special activities scheduled for the kids from March 28th - 30th?

Anju K.  asked on  Mar 7, 2013

A:

At the Lake Spring Break Family Activities Friday, March 22, 2013 – Sunday, April 7, 2013 Sunday Afternoons: Cookie Creatures* Your imagination is your path to a unique sweet treat. At the Lake Arts & Crafts We welcome you to our Rainbow Point room for an array of projects from unique crafts to artistic expressions to intriguing experiments. Projects vary daily for maximum fun throughout your stay! Nights: Ice Cream Social Savor a one-scoop ice cream sundae on us. Sweet! Academy Movie with popcorn Nestle into a comfy couch or chair and enjoy an entertaining film complete with popcorn on us. Wii™ Just Dancing & Kinect™ in the Academy Keep your body moving with dance moves and games galore. Monday Afternoons: Cupcake Creations: Two-layer Cupcakes* Mix 2 cups of imagination with 1 cup of materials to design, decorate and eat your custom two-layer cupcake. At the Lake Arts & Crafts We welcome you to our Rainbow Point room for an array of projects from unique crafts to artistic expressions to intriguing experiments. Projects vary daily for maximum fun throughout your stay! Nights: Lakeside Bonfire Our ever-popular bonfire venue complete with s’mores. Academy Movies (Early Show & Late Night) with popcorn Nestle into a comfy couch or chair and enjoy an entertaining film complete with popcorn on us. Tuesday Afternoons: Sweet Treats* Time for something sweet to eat, but the fun is in the making…and the eating of course! At the Lake Arts & Crafts We welcome you to our Rainbow Point room for an array of projects from unique crafts to artistic expressions to intriguing experiments. Projects vary daily for maximum fun throughout your stay! Nights: Glow-in-the Dark Pool Time Hit the water for a glowing good time tonight! Our indoor pool is illuminated and each guest receives a complimentary glow necklace! Don’t forget to wear your Glow T-shirt* from At The Lake Arts & Crafts. Flick ‘N Float Movie A poolside movie wrapped in glow is a big splash for your viewing enjoyment. Wednesday Afternoons: Cupcake Creations: Two-layer Cupcakes* Mix 2 cups of imagination with 1 cup of materials to design, decorate and eat your custom two-layer cupcake. At the Lake Arts & Crafts We welcome you to our Rainbow Point room for an array of projects from unique crafts to artistic expressions to intriguing experiments. Projects vary daily for maximum fun throughout your stay! Nights: Lakeside Bonfire Our ever-popular bonfire venue complete with s’mores. Academy Movies (Early Show & Late Night) with popcorn Nestle into a comfy couch or chair and enjoy an entertaining film complete with popcorn on us. Thursday Afternoons: Sweet Treats* Time for something sweet to eat, but the fun is in the making…and the eating of course! At the Lake Arts & Crafts We welcome you to our Rainbow Point room for an array of projects from unique crafts to artistic expressions to intriguing experiments. Projects vary daily for maximum fun throughout your stay! Nights: Glow-in-the Dark Pool Time Hit the water for a glowing good time tonight! Our indoor pool is illuminated and each guest receives a complimentary glow necklace! Don’t forget to wear your Glow T-shirt* from At The Lake Arts & Crafts. Flick ‘N Float Movie A poolside movie wrapped in glow is a big splash for your viewing enjoyment. Friday Afternoons: Cupcake Creations: Two-layer Cupcakes* Mix 2 cups of imagination with 1 cup of materials to design, decorate and eat your custom two-layer cupcake. At the Lake Arts & Crafts We welcome you to our Rainbow Point room for an array of projects from unique crafts to artistic expressions to intriguing experiments. Projects vary daily for maximum fun throughout your stay! Nights: Lakeside Bonfire Our ever-popular bonfire venue complete with s’mores. Academy Movies (Early Show & Late Night) with popcorn Nestle into a comfy couch or chair and enjoy an entertaining film complete with popcorn on us. Saturday Afternoons: Sweet Treats* Time for something sweet to eat, but the fun is in the making…and the eating of course! At the Lake Arts & Crafts We welcome you to our Rainbow Point room for an array of projects from unique crafts to artistic expressions to intriguing experiments. Projects vary daily for maximum fun throughout your stay! Nights: Lakeside Bonfire Our ever-popular bonfire venue complete with s’mores. Glow-in-the Dark Pool Time Hit the water for a glowing good time tonight! Our indoor pool is illuminated and each guest receives a complimentary glow necklace! Don’t forget to wear your Glow T-shirt* from At The Lake Arts & Crafts. Flick ‘N Float Movie A poolside movie wrapped in glow is a big splash for your viewing enjoyment. Everyday “At The Lake Spring Break” Family Activities Abbey Arcade Abbey Clue™ Scavenger Hunt At the Lake Activity Booklets Board Game Bonanza Indoor Pool plus Kiddie Pool and Hot Tub Twisted Creation Balloon Artistry or Face Painting Designs *Designates a fee-based activity

Robert S.  from  Merchant  replied on  Mar 7, 2013

More Questions and Answers

Q:

If there were 3 in a room, would all 3 adults get access to the spa if all 3 are planning on purchasing spa services?

Michelle R.  asked on  Mar 18, 2013

A:

This only comes with admission for two to the spa.

Benjamin V.  from  Self  replied on  Mar 18, 2013

A:

Your additional guest would get spa access if they purchase a spa service.

Robert S.  from  Merchant  replied on  Mar 19, 2013

Q:

Does the pool have a handicapped accessible lift? What is the pool water temperature? Liz

liz s.  asked on  Mar 16, 2013

A:

The Abbey indoor heated pools do have pool lifts.

Robert S.  from  Merchant  replied on  Mar 19, 2013

Q:

Can I schedule a spa appointment for earlier in the day even if I can't check in until 4 ?

Karin K.  asked on  Mar 19, 2013

A:

Absolutely, You may schedule your spa appointment at your convenience.

Robert S.  from  Merchant  replied on  Mar 19, 2013

Q:

Are there any suites at the resort and are they available as part of the Groupon deal?

Kerry s.  asked on  Mar 17, 2013

A:

This deal is only valid for rooms, you would not be able to upgrade to a suite.

Benjamin V.  from  Self  replied on  Mar 18, 2013

Q:

This sounds very interesting and fun. I have 3 kids and 2 adults, is there an extra charge for the extra child?

Jacques G.  asked on  Mar 15, 2013

A:

I am sorry, but the maximum occupancy for each room is 4 people. If you have 5 people you will need to reserve 2 rooms.

Allison J.  from  Self  replied on  Mar 16, 2013

Q:

Hi are you able to use a debit card instead of a credit card?

Tameka M.  asked on  Mar 15, 2013

A:

As long as your debit card is linked to a major credit card company you should be able to purchase using it.

Allison J.  from  Self  replied on  Mar 16, 2013

Q:

can you book more than 2 nights? trying to book march 28-30

Alvin M.  asked on  Mar 14, 2013

A:

Yes, you'll be able to book as many nights as you need. You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

John  from  Groupon  replied on  Mar 14, 2013

Q:

I would like to book a room to check in on the 21st and check out the 23rd, is that possible because I am not able to check out on the calendar on groupon?

Iris  asked on  Mar 13, 2013

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

John  from  Groupon  replied on  Mar 13, 2013

Q:

Hi, if I book my stay 4/30 to 5/2 will i qualify for the spa pass.. thx looking forward to my stay !!!

PAM B.  asked on  Mar 12, 2013

A:

Absolutely. Actually you will receive spa entry for 2 people for each room night booked.

Robert S.  from  Merchant  replied on  Mar 12, 2013

Q:

If I cancel my reservation 4 days in advance of my reservation I can get a full refund? Also, am I clear that it indicates in the fine print that you cannot change your reservation date after purchase? If so, is the only option (to not lose your money) to cancel your reservation ahead of time because you cannot change the reservation date? Deb M.

Deb M.  asked on  Mar 10, 2013

A:

After you purchase you'll be able to cancel your reservation as long as you do so at least 4 days prior to your check-in time for a full credit card refund. Once canceled your reservation can not be rescheduled unless the Groupon is still available to purchase, as you would need to purchase a new stay.

John  from  Groupon  replied on  Mar 11, 2013

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