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Kid-Friendly Hotel near Orlando - Orlando

Stay at The Buena Vista Palace Hotel & Spa in Lake Buena Vista, FL

The Fine Print

Questions and Answers 55 questions

Commonly Asked Questions

Q:

What is the resort fee?

awick  asked on  Jul 16, 2013

A:

The resort fee is included in the cost of the Groupon, so you do not need to pay anything additional.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

I have a total of 4 kids (17 or younger). What is the additional fee per child?

MAYRA C.  asked on  Jul 16, 2013

A:

Maximum occupancy for the Groupon room is 4. Adding occupants above their standard of 2 is $10 per night for each additional guest 18 or older; guests 17 or younger stay free. You would not be able to exceed the maximum occupancy.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

Is there a maximum number of nights at this rate?

Valerie P.  asked on  Jul 16, 2013

A:

You can book as many consecutive nights as we have available.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

You cant change reservation, but you can cancel ... meaning what? Can you book a new date if for some reason you cant make your original date? So my $79 is lost????

Greg R.  asked on  Jul 16, 2013

A:

After you purchase you'll be able to cancel your reservation and receive a full refund as long as you do so at least 4 days prior to your check-in time. You cannot reschedule your stay once booked.

Benjamin V.  from  Groupon  replied on  Jul 16, 2013

Q:

What is the price of the character breakfast? What characters?

Andrea J.  asked on  Jul 16, 2013

A:

The character breakfast is first come first serve and is $24.95 plus tax for an adult, $10 for guests 4-11, and free for 3 and under. The characters attending rotates each week.

Benjamin V.  from  Groupon  replied on  Jul 17, 2013

A:

How early do character breakfast reservations begin?

Jessica C.  from  Self  replied on  Jul 24, 2013

A:

The breakfast is first come first serve, so you would have to head to the breakfast early.

Benjamin V.  from  Groupon  replied on  Jul 25, 2013

Q:

Hello! I live in Brazil, so, is it possible to buy this coupon or not? How much is the breakfast character?

karina g.  asked on  Jul 21, 2013

A:

At this time, we're only able to charge cards with billing addresses in the US, UK, Canada, and Australia.

Benjamin V.  from  Groupon  replied on  Jul 22, 2013

More Questions and Answers

Q:

Hi. I've been trying to book a trip for 8/24/13 thru 8/26/13 for the past hour. Everytime i click "book" the page refreshes again. Does this mean those dates arent available?

Yanelvys B.  asked on  Jul 29, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 29, 2013

Q:

I keep getting Beuna Vista Palace hotel offer, but am not sure if Groupon getaways has added flight options too.

Shiva B.  asked on  Jul 27, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 29, 2013

Q:

Can I check in on Thurs 1st until Sun 4th? I can't seem to figure out how to do it. I have not been able to buy the Groupon. Thanks in advance.

Lisa B.  asked on  Jul 27, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 29, 2013

Q:

How far is it to the airport?

Diana L.  asked on  Jul 27, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 29, 2013

Q:

We have a 3 yo, 6 yo and an infant. Do we have to book 2 rooms?

Dianne L.  asked on  Jul 27, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 29, 2013

Q:

Do kids under 10 eat free?

MIRIAM  asked on  Jul 27, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 29, 2013

Q:

Do any of the shuttles drop off and pick up at Typhoon Lagoon or Blizzard Beach?

Tori M.  asked on  Jul 26, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 29, 2013

Q:

if we have 3 adults and two children , do we need to book 2 rooms? Thanks Elsa Purrone

Elsa P.  asked on  Jul 26, 2013

A:

Yes, you do.

Benjamin V.  from  Groupon  replied on  Jul 26, 2013

Q:

If I buy this groupon and it's in my name but I'm buying it for my daughters to go because I am not able to go will you still honor it even if it has my name and not theirs

Lori A.  asked on  Jul 26, 2013

A:

You would have to enter her name as the traveler name if she's checking in.

Benjamin V.  from  Groupon  replied on  Jul 26, 2013

Q:

what is the distance from the hotel to magic kingdom?

Milagros v.  asked on  Jul 26, 2013

A:

You can get directions and information for nearby attractions and sights here! Click on the hotel's location, and select "Search Nearby".

Benjamin V.  from  Groupon  replied on  Jul 26, 2013

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