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The DoubleTree by Hilton Hotel Metropolitan - New York City

Stay with Two Welcome Drinks and In-Room Internet Access at The DoubleTree by Hilton Hotel Metropolitan in Manhattan

The Fine Print

Questions and Answers 49 questions

Commonly Asked Questions

Q:

I tried to book 2 nights for the Four-Star DoubleTree Hotel in Midtown Manhattan in July. The rate on the Groupon Deal shows $119/night but when I went to book it - the rate changed to $189/night. Why?

Terri S.  asked on  Jun 4, 2013

A:

This deal is available from $99 a night at the lowest. Not all nights will show this price, as the original price that the deal applies to varies from night to night. You can preview the price of any night by hovering your mouse over the date.

Benjamin V.  from  Groupon  replied on  Jun 4, 2013

Q:

Is overnight parking available through the hotel, or at a garage close by? What is the cost (generally speaking if at a garage)? Thank you!

Bronwyn C.  asked on  Jun 10, 2013

A:

They have lot parking available for an additional $43 per day; valet parking available for an additional $55 per day (no in/out privileges included with either). Additional $15 per day fee for oversize vehicles.

Benjamin V.  from  Groupon  replied on  Jun 10, 2013

More Questions and Answers

Q:

Would my room have a refrigerator? If not, is it an extra cost to add the refrigerator?

Dennis M.  asked on  Jun 17, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Benjamin V.  from  Groupon  replied on  Jun 18, 2013

Q:

Do I need to book parking spaces in advance or can it be done on the day of?

Yangmei G.  asked on  Jun 17, 2013

A:

You do not need to reserve your parking in advance.

Benjamin V.  from  Groupon  replied on  Jun 17, 2013

Q:

What dates are available in August? How can I confirm the date I need is available?

Tina S.  asked on  Jun 17, 2013

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

Benjamin V.  from  Groupon  replied on  Jun 17, 2013

Q:

can we book king size with two kids under the age of ten

zarqa  asked on  Jun 16, 2013

A:

You are not able to have more than two guests total in the king room.

Benjamin V.  from  Groupon  replied on  Jun 17, 2013

Q:

2 adults and a 16 years old teen will be stayin in a double. Will we have to pay any extra for our teen? Thanks.

minh p.  asked on  Jun 14, 2013

A:

You would not have to pay extra for your teenager.

Benjamin V.  from  Groupon  replied on  Jun 14, 2013

Q:

Would it be possible to use this deal starting in Aug ?

Cynthia  asked on  Jun 14, 2013

A:

Yes, we have dates available for this in August.

Benjamin V.  from  Groupon  replied on  Jun 14, 2013

Q:

Is there a place to store a bicycle somewhere at the hotel?

RON R.  asked on  Jun 14, 2013

A:

Yes, there is!

Benjamin V.  from  Groupon  replied on  Jun 14, 2013

Q:

If I cancel well in advance, will I get all my money back?

Tina N.  asked on  Jun 14, 2013

A:

After you purchase you'll be able to cancel your reservation and receive a full refund as long as you do so at least 48 hours prior to your check-in time. You cannot reschedule your stay once booked.

Benjamin V.  from  Groupon  replied on  Jun 14, 2013

Q:

it states on the website that we get 2 free drinks but when we print out reserve ticket it is not on there?

Denise M.  asked on  Jun 13, 2013

A:

You will receive the two free welcome drinks at check in. You do not need to provide your Groupon for them.

Benjamin V.  from  Groupon  replied on  Jun 13, 2013

Q:

with this voucher.... how much would the price be for 4 nights?

Pretty Lyn D.  asked on  Jun 13, 2013

A:

You can view the price for your stay by selecting your desired nights on the calendar on the deal page.

Benjamin V.  from  Groupon  replied on  Jun 13, 2013

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