The Gallivant Times Square Hotel - Steps from Broadway with Style!

Worst experience in my life. Arrived in this hotel after an almost 8hr flight to find it a disgrace. The worst experience in my life. After an almost 8hr flight we arrived in this disgusting hotel. Not what we saw at agency.

THE ABSOLUTE DISGUSTING MOTEL EVER!! - bugs in the shower - mold in the shower - so dusty. would wake up coughing. head hurting. - dirty bed sheets - was on the 10th floor but heavy sewer smell - dirty towels with stains and hair on them - shower gross - wallpaper peeling - paint bubbles - painted over mold - heater & ac doesn’t even work. thermostat broken. - sink slow draining - honestly might have bed bugs - room wasn’t properly cleaned there was hair in the shower, & on sink & floor at check in. sticky dirty floor. - hvac torn out - outlets didn’t work was very lose didn’t charge my phone it was stuck on same percentage - room phone wasn’t working - bed is absolutely horrible mattress woke up back & neck hurting. flat ahh pillows - front desk agent doesn’t answer phone - rude front desk receptionists expedia wouldn’t give me a full refund for my whole stay. wouldn’t relocate me to a different hotel. on website when i booked online, at check out, it said “$229 to pay at property” when i got on property, i was instead charged “$250”. front desk lady was very unclear if it was just a HOLD or an actual CHARGE CHARGE. she kept mixing the words up “incidental hold will go back, it will be a charge”…. what does that mean?? i asked her what that meant she repeated the same thing back. i suggest if you plan on staying here, ask for a paper receipt when you guys check out & looking at bank statements. expedia advertised this hotel to be above 5 star rating. it’s actually a 3, but should be a 2 star hotel. we checked in on january 16, 2026. paid $50 for an early check in, we got in the room 1018. put our suitcases in the room & left right away. (our first mistake. we should have checked everything but we were in a rush to my doctors appointment, flight & plane was delayed pushing schedule back). when we got back to our hotel around 7pm. that’s when we really inspected the room. the floors had dust, dirt & hair on the floor. it was sticky. our socks becomes white. theres a hole in the wall with a pipe by the hvac like something got ripped off. mildew in the shower. black mold on the ceiling and in the shower. hair in the sink & on bathroom floor. hand prints on the “shower door” (its just a half glass. there is no shower door). black bugs in the bathroom. & NONE of the outlets work. all outlets were lose. if u plug ur phone in, it will STAY in the same percentage. it doesn’t charge it at all. i went to the desk & it was a middle age lady working night of 1/16. i asked if we could move rooms & before i could say why, she was very short and cut me off and said no just see the desk tomrorow morning. she didn’t ask what was wrong, what was going on. she was just very adamant of me to deal with the morning shift. i couldn’t even show or tell her pictures of what happened she kept dismissing me. i told her i had a procedure at 8am. she kept saying no just come to the desk tomorrow before 8am. they will move ur room. come tomorrow. i then asked her for towels cause the one in the room is dirty. there’s dirt and brown stain marks on them. she said she will have them brought up. i went to my room & contacted expedia trying to relocate hotels or do something, they said they couldn’t get a hold of the front desk. hotel wouldn’t answer the phone. they couldn’t relocate me or give me a full refund. i would have to stay in this miserable hotel even after i told expedia im getting itchy, rashes, & coughing from the mildew/mold smell. they told me since they can’t get a hold of the front desk, they can’t move my hotel or give me a full refund. which is weird cause i pre-paid with expedia 3rd party, not sure why they need approval from the hotel. they said hotel collected my payment? either way, horrible experience i should be compensated & refunded. around 11pm i finally was done chatting with expedia agent cause they were unhelpful & we were already tired, jet lagged & very uncomfortable & grossed out by the hotel, we went to bed & still no towels came up to the room like the front desk lady promised. the room phones don’t work either, so in case of emergency you can call the front desk. the front desk can’t call u. & if u try calling the hotel on ur own phone, ur also out of luck cause they won’t answer!. expedia & i tried to contact hotel with number online & the hotel didn’t answer. idk if it’s just the lady who was working, she doesn’t wanna answer phones but expedia agent & i were calling 3 times and no answer. beds are horrible. pillows flat as can be. mattress literally sinks you in like a V. woke up neck & back sore. so the following morning, i go to the desk. the older guy rude as can be at the front desk the next morning. wouldn’t allow me to speak. didn’t even ask what the problem was or what was going on in the room. was just very short and rude. no apologies. he said “well what do u want what is ur room number.” & i said “i was told by the front desk last night to come here to move rooms in the morning”. he told me i couldn’t move rooms and that he wont have anything until 10-12pm or “whenever the housekeeper gets here” i told him i had a procedure at 8am i don’t know when ill be back. he kept repeating “im telling u, go in ur room and relax and just stay there and come back later” what kind of hospitality? everyone needs training. first of all, there is no relaxing in the room. there’s bugs crawling everywhere. back aching from flat pillows and a horrible mattress. & to “relax”? my phone couldn’t even charge last night! our whole body is covered in bug bites & rashes!!! we’re all congested from inhaling the mildew/mold. he said “no just go in ur room and stay in there until 10am” he clearly didn’t listen before when i told him i had a procedure at 8am. i asked for a manager & he said “oh we don’t know if we have a manager maybe after 9am? if they even come. if they even stick to their own schedule”. great. next day asked front desk for bandaids was bleeding very badly. the 2 lady’s at the front desk looked up. the older lady from check in looked right back down, said “no. we don’t have any. waiting for come in.” both wouldn’t even give eye contact after that. asked where i could get some nearest to the hotel since i was bleeding. both still cold & rude as hell, shrugged their shoulders and wouldn’t pertain eye contact. what kind of establishment doesn’t have a first aid kit? just looking at the screen. the 2 same ladies from morning of check in & first day at night. ran into other guests in the elevator who came to the same conclusion as us. front desk is all rude. rooms are horrible. the only friendly & kind workers are housekeeping. shout out to the very kind & nice chinese housekeeper with short hair on our 10th floor. she saw me limping out the elevator & she gave me bandaids from her cart. i would never recommend this hotel to even my enemy, expedia is also awful for not refunding this stay for me. even when i’ve emailed pictures and videos to them. the hotel is even worse from management, to owners, & to the workers. traveled all my life & stayed at all variations of hotels/motels, this by far is the worse out of 20 years of traveling. bathroom vent doesn’t even work. so there’s no circulation at all. good luck showering in hot water in the winter time, you’ll come out and see all the steam + nasty dust particles flying around. the front desk agents does not have a care for the guests & room issues going on in their property. that just makes you wonder if it’s cause they’re use to it at their own home too that’s why it doesn’t bother/affect them at work _‍♀️ any decent humane PERSON should have empathy for others. the front desk workers do not for their guests staying at their hotel. we’ve run into other guests in the elevator, they’ve said the front desk workers talk shii about other guests in the lobby & how many other wrong things in this MOTEL & they overheard a conversation between 2 guests. the old front desk lady didn’t charge a guy the late check out fee he was able to check out at 2:30pm but charge these 2 young girls for an early check in at the same time around 2:30pm… so unless you’re cracking or doing favors for the old middle age ladies at the front desk, maybe you’ll get good rooms & deals? _‍♀️. there was multiple occasions the staff would just publicly and loudly talk about customers after they leave the desk & get on the elevator or walk out the door. which me and other guests have witness & heard. motel was it’s so congested, stuffy, musty & dusty. had to buy vitamins & medicine from cvs cause of how NASTY the motel had our party feeling. we also did a bundle package that we paid round trip for airport shuttle from airport to hotel & hotel to airport. our first driver Andy, WONDERFUL. he ended up helping us a lot throughout our trip in regards to directions & tourist spots. Expedia used the company elife limo whom picked us up & dropped us off. Andy is a wonderful worker & he went above & beyond. However, on our last night on our trip, we haven’t yet received a text or email or call or confirmation of who will be taking us to the airport. (andy was good with communications & texted us 2 days before we flew into new york). so throughout our busy last night trying to cramp everything in & pack, i was walking the streets of new york on the phone with elife customer service trying to get info on the driver picking us up to the airport. we couldn’t get a hold of anyone, we requested for andy to pick us up again if he could be the same driver (it was possible). since i already paid for the round trip shuttle service, we were going to go thru the company to have andy be our driver again & we were actively speaking to andy & he was telling us he was available & he would love to take us to airport. customer service said they had to get approval from driver first for their availability. 1 hour later, customer service calls back & said they couldn’t accommodate the request since andy wasn’t available.. mind u, andy & i are on the phone, andy didn’t recieve any calls or texts. the agent was just lying. fast forward we finally get assigned a driver at 2am.. our flight changed to 12pm. i already had notes prior that i wanted a 9:30am pick up…. AT 9AM, the driver cancelled and we got assigned a new driver. new driver tells me he will be here at 10am. our flight leaves at 12pm. from times square to la guardia, traffic & we had 2 luggages to check in. we called customer service & they told us “i can’t get a hold of the driver but he is on the way 9:30 he will be there”…. i took matters to my own hands did the agents job for them, found the drivers contact number, called him & we spoke. got the drivers contact info, he is stuck in traffic & said he wouldn’t get here until after 10am. THIS ALL COULD’VE BEEN AVOIDED IN THE BEGINNING. Our flight changed from 12pm to 11:45am. to a different gate too. the driver finally shows up at 10am. & there’s traffic on the road. we did not get to the airport until 10:40am & we almost missed our flight. it’s not the drivers fault either. he was the most kind & sweetest, and he was trying to get us to the airport quickly so we don’t miss our flight. honestly, horrible of elfie company. cancelling 30 mins before our shuttle & giving us a driver last minute at 9:15am. Juan & Andy is good workers and shuttle service. Juan understood & could tell i was panicking and stressed he even kept in contact when he was heading to hotel, he even sent his live location. NEVER book from expedia & NEVER book with elife limo, i always heard bad things about 3rd parties & i wanted to give the benefit of the doubt & try it. Yeah, never again. & on expedia at check out (i have a screenshot) it said im only paying $229 at hotel (tax included) when we checked out. we ended up paying $300… & a $1 charge to the highgate foundation. i understand sales tax & tourism tax but paying $1 per night to a flipping hotel company? & also false advertisement about pricing? freaking ridiculous & actually illegal for not knowing the facts for pricing. i wasn’t the only one complaining, in the morning there was 2 other guests talking to the 2 front desk ladies about the charges. & the front desk was just rude and said there was no way for them to take them off.. seriously? i know there is a service recovery or comp button adjustment on the hotels systems. I want my refund from elfie limo, gallivant motel, & expedia. but most ESPECIALLY from expedia. WE PAID YOU EXPEDIA! DIRECTLY YOU! YOUR “BUNDLE” DEAL! YOU HAVE THE AUTHORITY TO GIVE THE REFUND. & HIGH GATE, i would like for you to have the hotel compensate resort fees cause those are RIDICULOUS for the quality of ur hotel rooms. biohazard. osha should most certainly be notified, & health department. the amount of mildew/mold smell & DUST in the rooms are ridiculous. when we were leaving & walked down the hallway, the housekeeper had the too next to us door opened to clean. their room was the same with the HVAC system. crackhead motel just lets anyone stay. gave a room to a drug addict homeless. he ended up hopping in the elevator with us & a mother & daughter. he was looking at us and touching his junk. he was tweaking from whatever drug he took. for sure reporting this to better business bureau.

Sad, tired, rundown and best to go elsewhere Made the mistake of not reading other reviews prior to booking this hotel. As many others have described the hotel is run down, under construction and feels miserable, sticky and icky. First room had heater replaced and a bathroom door that was so damaged from water that it couldn’t close. The electrical outlets on the walls were damaged and not in service (803). We were offered to move to 1221 which after 3 attempts of going to reception because the magnetic cards didn’t work they too have up on their sad infrastructure and move us to 620. This room too had water damaged furniture, recent heater replacement and looked like an unfinished hostel not yet ready for occupancy. The window wouldn’t close and street noise was unbearable. The entire place smelled of marijuana and the front desk stated that despite signage posted and there being a $250 fine for smoking that “people did that everywhere on the property”. The wi-fi was laughable and the elevators rickety. Not sure why they were charging a resort fee when there were no services to speak of. Still waiting like others for the deposit from this to be released from my account. Back in the day this hotel was under a different brand and I had previously stayed there because of its location, rather walk a bit further or pay a few extra dollars per night for your own wellbeing and sanity. Prepaid and won’t get a refund, but left on the first night (something I’ve never done before). The front desk staff were arguing about with each other and I can’t imagine the stress they must undergo on a daily basis working here.

Pleasant surprise I was very uncertain when we booked this hotel for our family trip given the poor reviews. I was afraid we would need to relocate due to poor conditions and inadequate heat/hotwater. I was pleasantly surprised when the accommodations were clean, comfortable, the elevators worked and the staff was friendly!! We had a flat tire on our stroller and the front desk contacted maintenance and he took the time to help us. We didn’t have a remote in our room and they quickly brought one up. We celebrated NYE there and they had set up the backdrop with props in the lobby so it was perfect for our littles so we didn’t have to be out in the chaos of Times Square. I’m so glad we chose this location it was totally worth it!!