Is the pet fee a deposit and is it refundable ?
Mary B. asked on Jul 2, 2014
The pet fee is not a deposit. It is the cost to deep clean the room or in other words de-pet the room of pet hair, pet dander, etc...The Omphoy does not have designated pet rooms. Non pet guests and guests with allergies must have a hypo-allergenic room upon arrival. You will receive a Welcome Pet letter upon arrival. It is best to alert our staff prior to arrival if you will be bringing your pet. Thank you, excellent question.
Paula D. from Merchant replied on Jul 2, 2014