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Experience Rooftop Dining & Live Music at 4-Star The Pontchartrain Hotel in New Orleans — With Waived Resort Fee!

The Pontchartrain Hotel
4.5

Availability

Select Room
Clio King W/ Waived Resort Fee

One king bed (1 night minimum)

from$182.35$133.56 /night-27%
4 bought

Clio King City View W/ Waived Resort Fee

One king bed (1 night minimum)

from$202.35$150.36 /night-26%

Erato Double W/ Waived Resort Fee

Two double beds (1 night minimum)

from$222.35$167.16 /night-25%

Euterpe Deluxe Queen W/ Waived Resort Fee

One queen bed (1 night minimum)

from$232.35$175.56 /night-24%

Thalia Family Suite W/ Waived Resort Fee

One king bed (1 night minimum)

from$232.35$175.56 /night-24%

Calliope King Suite W/ Waived Resort Fee

One king bed (1 night minimum)

from$258.35$197.40 /night-24%

Polyhymnia Two-Room Suite W/ Waived Resort Fee

One king bed and two double beds (1 night minimum)

from$242.35$183.96 /night-24%

Subtotal
$0
mvillarrubia3
61 days ago
Very average at best I am from New Orleans and recently had a staycation with friends. I hate to give the hotel and average rating but it definitely needs some TLC. It is a little run down and the customer service is lacking. The person at the front desk is not friendly. The wallpaper behind the front desk is very worn. I can point to about 5 things in the room that could be tweaked on a budget to make the room better. I think giving guests a real key is a bad start from the beginning. How does the hotel know someone from a previous stay hasn't copied the key and will get into the room again? I'm hoping that management will re-assess this place and give it some attention. There is a lot of competition in New Orleans and tourism is our bread and butter

A Transportive New Orleans Experience—The Pontchartrain Hotel blends architectural elegance and Garden District charm, offering richly appointed rooms inspired by moss-draped oaks and Moroccan textures!

What You Get

  • Stay for two in a Clio King, Clio King City View, Erato Double, Euterpe Two Queen Deluxe, Thalia Family Suite, Calliope King Suite, Polyhymnia Two-Room Suite, or Melpomene Two Bedroom Suite
  • Kids 17 or younger stay free

$23.35 Waived Resort Fee

  • Complimentary guestroom coffee
  • Hi-Speed Wi-Fi throughout the hotel
  • Local calls
  • Digital newspaper and e-books
  • Bottled water at check-in
  • Daily access to Franco’s gym on Magazine.
  • Hotel guests also receive preferred access to Jack Rose restaurant, Hot Tin rooftop bar, Silver Whistle café, and Bayou Bar (inclusive of live music). Finally, one complimentary glass of sparkling wine per guest at either bar is included.

Hotel at a Glance: The Pontchartrain Hotel

Perched on St. Charles Avenue in the heart of the Garden District, The Pontchartrain isn’t just a hotel—it’s a New Orleans original. Since 1927, our 14 stories have seen it all, from Mardi Gras parades rolling by to late-night jazz drifting through the halls. With interiors dressed in bold black lacquer, mint-green accents, and layers of Moroccan rugs, we’re equal parts timeless and a little bit eccentric—just like the city we call home. Our rooms and suites are made for more than sleeping. They’re places to recharge, linger, and maybe get inspired by a view of the Crescent City. Step outside your door and the energy shifts from cozy retreat to full-on celebration. At Jack Rose, toast with champagne and dive into Cajun flavors. Upstairs at the Mile High Pie Club, raise a glass beneath the open sky. And in the Living Room, don’t be surprised if you find yourself lounging under Lil Wayne’s gaze while the music keeps the night going. The Pontchartrain is where locals and travelers meet, history and modern flair collide, and every stay feels like a story worth retelling.

New Orleans, LA: Cradle of American Culture and Resilience

New Orleans isn’t just another American city—it’s an original. Born in 1718 under French rule, shaped by Spanish hands, and folded into the U.S. with the Louisiana Purchase, the Crescent City wears its layered past with pride. The French Quarter’s wrought-iron balconies and narrow streets aren’t just for postcards—they’re proof that history here never sits still. At the bend of the Mississippi, New Orleans became a port that welcomed the world—trading not only goods, but people, ideas, and rhythms that would forever change the South. This is the birthplace of jazz, where sound became resistance and celebration all at once. Mardi Gras, second lines, and Sunday brass bands carry on traditions that are equal parts African, Caribbean, and European—woven into something that could only exist here. Through hurricanes, floods, and the kind of challenges that would flatten most places, New Orleans doesn’t just survive—it reinvents. Always honoring its past, always creating something new, and always reminding the world: there’s nowhere else like it.

Room Details

Clio King

  • King bed
  • Standard occupancy: 2
  • Maximum occupancy: 2
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Clio King City View

  • King bed
  • Standard occupancy: 2
  • Maximum occupancy: 2
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Erato Double

  • Two double beds
  • Standard occupancy: 4
  • Maximum occupancy: 4
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Euterpe Two Queen Deluxe

  • Two queen beds
  • Standard occupancy: 4
  • Maximum occupancy: 4
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Thalia Family Suite

  • One king bed and two twin beds
  • Standard occupancy: 4
  • Maximum occupancy: 4
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Calliope King Suite

  • King bed
  • Standard occupancy: 2
  • Maximum occupancy: 2
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Polyhymnia Two-Room Suite

  • Two double beds
  • Standard occupancy: 4
  • Maximum occupancy: 4
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Melpomene Two Bedroom Suite

  • Two king beds
  • Standard occupancy: 4
  • Maximum occupancy: 4
  • Adding occupants above standard: No additional fee for guests 18 or older; kids 17 or younger stay free

Hotel Policies

  • Check in: 4 p.m.
  • Check out: 11 a.m.
  • Parking: Valet only, $55 + tax per night
  • Smoking policy: No smoking allowed.
  • Pet policy: Pets are welcome. A $75 per stay fee required at check in. No more than 2 pets per room.
  • Accessibility: Please contact the property for handicap accessibility requests or options.
  • Room upgrades: Upgrades may be available at check-in for an additional cost.

Additional Information: Three dining outlets on property, two bars including a rooftop bar, and live music Tuesday–Saturday at Bayou Bar.

Amenities

  • Complimentary Wi-Fi throughout the property
  • Flat-screen TV in each room
  • Minibar in every room
  • On-site restaurants (3 dining outlets)
  • Bars/lounge access, including rooftop bar (2 bars/lounges)
  • Coffee shop available on-site
  • Room service (limited hours)
  • Access to nearby fitness center (free use)
  • Business center
  • Meeting room facilities

Need To Know Info

  • 72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 21+ to check in
  • Credit card required at check-in
  • $23.35 waived resort fee added at purchase
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased
  • Total price is inclusive of all taxes and fees
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • Learn about Strike-Through Pricing and Savings

About The Pontchartrain Hotel

Customer Reviews

Reviewed on
thef877
Absolutely horrible experience The staff person at the front desk when we arrived was rude and condescending. I was obviously sick and barely on my feet, but she wouldn't even attempt to see if there was a room available for early check in at our original arrival nor several hours later. She just looked down her nose and stated "check in is 4 o'clock". When the manager took over at 3:00 she started checking in guests and we were able to get into a room at that time. Obviously there had been some rooms available for hours prior to that. The hotel is horribly under staffed. The manager had to run the front desk, including checking in all the arriving guests (she took over at 3 pm and the staff person before her refused to check in anyone that we saw), handle issues from guests (we called 3 times ourselves) as well as manage everything else. There was absolutely No toilet paper or hangers in the room when we arrived. We had to request them from the front desk. Then when our luggage was brought up 1 of our bags was missing and it took way to long to find it. There's no safe for valuables. The bath towels being in a basket under the sink is a bad design. It's inconvenient and the only place to hang them after use is under the sink right by the exposed dirty pipes which isn't appealing at all. The shower curtain is too short so the floor was soaked after every shower. We'll never go back.
bonniedG5760TE
Poor service and location You have no idea how much I regret booking this place. We had a nice hotel that we liked and I so wish we’d gone there instead of this place. We’re nice people but every time we ask the front desk for anything and we feel like they’re doing us a favor. Location sucks. Room smells like my grandma’s assisted living facility. The real horror is the restaurant. Guests get NO priority but the hostess and her buddies get to dictate who eats there. We couldn’t get seated at all (two days we tried to eat here but no one in Site to assist us) so we sat at empty tables and at 6:30 were chased away by said hostess bc she had friends coming at 7:30… I am tempted to cancel the rest of our stay. And this place is NOT walking distance to the French quarter. It stinks… literally and figuratively.
mvillarrubia3
Very average at best I am from New Orleans and recently had a staycation with friends. I hate to give the hotel and average rating but it definitely needs some TLC. It is a little run down and the customer service is lacking. The person at the front desk is not friendly. The wallpaper behind the front desk is very worn. I can point to about 5 things in the room that could be tweaked on a budget to make the room better. I think giving guests a real key is a bad start from the beginning. How does the hotel know someone from a previous stay hasn't copied the key and will get into the room again? I'm hoping that management will re-assess this place and give it some attention. There is a lot of competition in New Orleans and tourism is our bread and butter
Explorer828532
Financial Scams actively going Do not book here, there is something wrong with management and overall service. I booked through Chase travel using points. However, I was then charged directly by the hotel after my checkout for $1200. Yes, twelve hundred dollars. For a room I already paid for. I called 3 times over 3 days and was completely ignored by 3 people. Pontchartrain could not even send me an email receipt for this "charge" as they could not even see what it was for. They could not even find the one glass of wine I charged to the room. They were clueless and indifferent. Completely unacceptable. What hotel cannot produce receipts to customers or view basic billing?? They also played the hang up game with Chase Travel over two days during Chase's investigation. This hotel is running a scam operation. I was also downgraded my room upon check in without being told while they handed me my key. After I saw that my room was not the King Suite that I booked and paid for, I asked why I was given the family room with two additional twin beds. They told me first, that they overbooked and upgraded other people (this was at 4pm right at check-in), and then that actually this was an "upgrade." Its wasn't. The room is cheaper nightly with less square footage. There was "nothing they could do" to give me the room that I actually booked a month in advance. They owe me money on this downgrade. Another scam. We asked to keep our bags in the lobby bag storage after checkout. Beware, this is a closet that is UNLOCKED (key stuck right in the door for anyone!) during the day, anyone can go in and grab what they want. No tags on anything. Front desk did not seem to mind. We are lucky our items were not grabbed by someone else. I was so looking forward to this stay but it was so pointless and frustrating, only to get a surprise charge for $1200 a couple days later. Please read the recent reviews for similar experiences. Do not book here. summary: fraudulent charges, fraudulent downgrade while charging the upgraded price, incompetent billing, no bag security.
TJS2000
Don’t Stay in Room 315 We had stayed here before and it was a really cute boutique hotel. It has definitely been a while since our last stay and it doesn’t seem that it has been kept up. We checked in on a Thursday night and they gave us a room that didn’t have a key. We were told someone would get us a key but someone would let us in the room until then. Every time we went to the front desk to get the key, they didn’t have it. We woke up the next day and went to the front desk and the new person working had no clue we didn’t have a key. She told us after check out we would get a new room so we were still at their mercy to get into our room. Before we were moved we waited 30 minutes before someone let us in our room. Her excuse was she couldn’t get an elevator. Mind you I went to the front desk 4 different times in that same time period to see if she would call them again to let us in. There are too many nicer hotels in New Orleans to stay in this run down place and to be treated that way. I’ll spend my money elsewhere

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