Serious Safety Concerns Overshadow What Could Have Been a Great Stay We stayed at Oasis Pyramid section as a family with two young children, and while the location and beach setting are great, unfortunately our experience was dominated by serious concerns around safety, security, and service. Safety & Security (our biggest concern) This is where the holiday became very worrying. On multiple nights, someone tried to enter our room while we were asleep with our children: • First attempt: Banging and the handle moving — we shouted out, and whoever it was quickly left. We assumed maybe someone had the wrong room. • Second attempt: A few nights later, again around 10pm, our door was opened. Luckily, we had the latch on. I confronted reception the next morning, and they insisted this couldn’t have happened, claiming only cleaners (who finish at 5pm) and security (in emergencies only, with permission) would ever have access. This was very unsettling, as we were certain the door had been opened. • Third attempt: A couple of nights later, it happened again. The latch stopped the door opening fully, but when I challenged the three men outside, one claimed there was a “leak reported” in our room — something we had never reported. This excuse at 10pm made no sense. They apologised and left, but by then we felt extremely unsafe. What made matters worse was reception’s dismissive response each time. Instead of investigating, they brushed it off. Talking to other guests, there were even rumours about lost keys being sold on to outsiders. I can’t confirm if that’s true, but it matched our experience of people repeatedly trying to access our room without reason. For a family with two young kids, this was unacceptable. Hotel & Facilities • The hotel itself feels dated and in need of renovation. Unfortunately, a lot of work was happening during our stay — drilling, dust, and even poolside beds being painted, leaving strong smells of paint. • Worst of all, building work went on at night. We were woken at 10:30pm by drilling in the room next door, and again at 2am before having to call reception to make it stop. Beach The beach location is a highlight — walking straight from the pool to the sand is wonderful. Unfortunately, seaweed made it unusable for half our stay, though of course that isn’t the hotel’s fault. Food & Drink Overall, average at best: • Buffets were poor quality with mostly fried food. Surprisingly, even the Mexican dishes were disappointing compared to what I’ve eaten back home in London. • Positives: the coffee shops and ice cream stands were excellent and a big hit with the kids. Staff & Service Service was inconsistent. Some staff were great, but too many were indifferent or even rude. • The worst experience was the gift shop: we bought a bracelet for our daughter that broke the next day. When we tried to return it, the shopkeeper was aggressive and refused. Reception refused to intervene, saying the shop wasn’t part of the hotel a poor excuse when it’s on their premises. Overall The beach setting is beautiful, but the repeated unauthorised attempts to enter our room and the hotel’s dismissive attitude to guest safety mean I cannot recommend this hotel, especially for families. Combined with disruptive building work, average food, and patchy service, it fell far short of expectations. Until management takes security and guest welfare seriously, I would strongly advise looking elsewhere.

Great last minute couples trip! Reviews are discouraging, go with an open mind and expect good new things! Amazing food, great staff and great shows! Would definitely recommend! Sakura restaurant is a must! Adult pool is a great escape from the kids. Rooms could use an upgrade but the food and restaurant experience make up for it. Looking for an affordable trip to Cancun, this is a great place.