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The Reef 28 - Premium Collection - Playa del Carmen, Mexico

Adults-Only Mexico Hotel

What You Get

View local health guidelines for travel here

Per CDC guidelines, travel to Mexico is highly discouraged at this time due to the increased COVID-19 levels currently being reported. Please view the latest travel information here.

  • Stay for two in a junior suite or master suite
  • Select options are all-inclusive
  • Select options include nice buffet breakfast

Included in all-inclusive options:

  • All meals and snacks
  • Unlimited drinks
  • In-room minibar stocked daily
  • WiFi
  • Shuttle and access to our family-friendly beach clubs located in our sister properties The Reef Playacar & The Reef Coco Beach. (Includes all inclusive at sister properties)
  • Hotel taxes

Policies and Fees

  • Reservations: Dates cannot be changed once booked; valid only for night(s) purchased.
  • Cancellation policy: 3-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable.
  • All prices and fees listed in US dollars unless otherwise noted.
  • Rates may vary by date and are subject to availability.
  • Airfare not included.

No-shows will be charged total rate; no refunds, rescheduling, or rebooking allowed.

You’re viewing a property from our Premium Collection, a selection of top properties that are guaranteed to have a rating of 4 stars or higher.

Hotel at a Glance: The Reef 28

Little ones aren’t allowed in The Reef 28’s rooftop pool—or anywhere else at the luxurious hotel. Only adults get to take in its views of downtown Playa del Carmen and lounge in its shaded cabanas. The rooftop is just one of many posh features grownups enjoy at this new 4.5-star urban chic hotel a block from the beach.

  • All-inclusive perks select options include meals and unlimited drinks, along with an in-room minibar.
  • Four restaurants with food ranging from Asian to Mexican
  • The junior suite is outfitted with a private terrace and high-tech amenities such as a free high-speed WiFi.
  • The master suite adds a separate living-and-dining area and a jetted tub.
  • More to see: Guests get access to the beaches, and those purchasing the all-inclusive options may also use their All Inclusive packages at The Reef 28’s two sister resorts: The Reef Playacar and The Reef Coco Beach.

Playa del Carmen, Mexico: Trendy Beach Area and Diving Destination

Just across the sea from the island of Cozumel, Playa del Carmen has been called “the hippest city in all of the Yucatán Peninsula” by Lonely Planet. The laid-back beach bars and cafés have a way of converting vacationers into expats, but Playa’s most compelling draw might be its cenotes—cavernous sinkholes filled with turquoise pools. The water in the cenotes is crystal clear, particularly at the lily-pad-dotted Xlacah cenote, where you can snorkel among schools of colorful fish.

To the south, you’ll find preserved ruins of pre-Columbian cities. Tulum’s crumbling temples are situated above a dramatic ocean bluff, and Coba’s enormous pyramid rises between two lagoons. For a fun day trip, hop aboard the ferry to Cozumel, which docks at the pier east of Calle 1. There are about a dozen dive shops on Cozumel, and they offer trips offshore to the reefs that Jacques Cousteau declared some of the world’s most beautiful.


Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? The hotel is approximately 34 miles from Cancun International Airport (CUN).

2. Is there an additional occupancy fee, or do I have to make another purchase? The deal covers a stay for two adults. Please contact the property at socialmedia@thereefresorts.com for additional occupancy restrictions and fees..

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? Resort credits are not included with the deal.

5. Are dinner reservations required for restaurants? Is there a dress code? For information regarding your dining options, please click here or call 866-680-4558, Monday–Friday from 9 a.m. to 5 p.m. local time.

Other Details

Room Details

Junior Suite

  • One king bed or two queen beds
  • Standard occupancy: 2
  • Maximum occupancy: 4
  • Adding occupants above standard: contact property for details.

Master Suite

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: contact property for details.

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Parking: free
  • Smoking policy: no smoking inside the property.
  • Pet policy: pets are not allowed inside the property.
  • Accessibility: handicap-accessible rooms are not available.
  • Room upgrades: upgrades may be available by calling the property or at check-in for an additional cost.

Amenities

  • Complimentary WiFi
  • Rooftop bar with infinity pool
  • Restaurants and bars
  • Spa (fees apply)
  • Fitness center

The Fine Print

  • 72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Must present valid US or Canadian ID at check-in
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 18 or older to check in
  • Credit card required at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • Airfare not included
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased.

About The Reef 28 - Premium Collection

Getting There

  • Nearest airport: Cancun International (CUN; 34 mi/55 km)
  • Airfare is not included.

Customer Reviews

100% Verified Reviews
All reviews are from people who have redeemed deals with this merchant.
C
c
2 ratings2 reviews
December 29, 2020
Nice room but no balcony, rather a ledge called a terrace that looked out onto a wall and had not space for seating.
T
TekoraTOP REVIEWER
14 ratings9 reviews1 photos
January 2, 2021
It’s an okay All Inclusive Hotel. My husband and I did appreciate the location of the hotel, but we would’ve paid extra for a quieter hotel. It’s a block away from 5th street and three blocks away from the beach. So the location is great. Due to the fact it’s in a prime location purchasing the All Inclusive package isn’t necessary. There are good eats all around.
A
AprileTOP REVIEWERHELPFUL REVIEWER
14 ratings9 reviews
December 29, 2020
Very nice hotel, modern Pleasant staff, 3 restaurants, Amazing view from the rooftop pool
A
AkilahTOP REVIEWERHELPFUL REVIEWER
5 ratings5 reviews
December 29, 2020
Nice room. Clean and modern. Loved the space in room. Best bathroom I’ve stayed in by far.
J
Jeril
13 ratings4 reviews
January 3, 2021
The room was large and spacious. Had queen beds which was a little disappointing. Everything was always super clean. The staff were all great. Always very helpful and kind. Everyone spoke English which made it easy to get information. The spa was marvelous. The aqua therapy pool was delightful. There are 2 other properties you can access via a free van with beach front. Overall it was great trip!
C
ChadHELPFUL REVIEWER
1 ratings1 reviews
December 29, 2020
One Master King Suite...very clean, modern decorum & spacious with great, spacious balcony. Great location and scenery too
J
JacklynHELPFUL REVIEWER
6 ratings2 reviews
December 26, 2020
The rooms were very clean, and since we went during “low season”, it felt like we had the place to ourselves! The rooftop pool and jacuzzis look straight out at the ocean, and you can’t beat the prime location. Their Mexican restaurant, Cachita, was the best meal we had during our 4-day stay in Playa Del Carmen!
M
Michelle
6 ratings1 reviews
October 30, 2019
Beautiful hotel! The rooms were very clean and spacious. The staff was very friendly, and I loved the message at the spa in the hotel. Great deal!
See all reviews

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