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The Reef 28 - Premium Collection - Playa del Carmen, Mexico

Adults-Only Mexico Hotel

What You Get

Per CDC guidelines, travel to Mexico is highly discouraged at this time due to the increased COVID-19 levels currently being reported. Please view the latest travel information here.

✈ CDC Travel Order: Effective 1/26/21 all air passengers arriving to the US from a foreign country must get tested for COVID-19 infection no more than 3 days before their flight departs and to provide proof of the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. More information on this testing requirement can be found here.

COVID-19 Testing: Beginning 1/23/21 as part of their health and safety measures, The Reef 28, will be offering COVID-19 antigen tests for an additional US$33; and PCR tests for an additional US$150. For guest comfort, the test will be available at the resort. Guests may schedule the appointment upon check-in. Any guests testing positive for COVID-19 will receive a discounted nightly rate, while they quarantine for 14 days. Additional information is available here.


  • Stay for two in a junior suite or master suite
  • Select options are all-inclusive
  • Select options include nice buffet breakfast

Included in all-inclusive options:

  • All meals and snacks
  • Unlimited drinks
  • In-room minibar stocked daily
  • WiFi
  • Shuttle and access to our family-friendly beach clubs located in our sister properties The Reef Playacar & The Reef Coco Beach. (Includes all inclusive at sister properties)
  • Hotel taxes

Policies and Fees

  • Reservations: Dates cannot be changed once booked; valid only for night(s) purchased.
  • Cancellation policy: 3-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable.
  • All prices and fees listed in US dollars unless otherwise noted.
  • Rates may vary by date and are subject to availability.
  • Airfare not included.

No-shows will be charged total rate; no refunds, rescheduling, or rebooking allowed.

You’re viewing a property from our Premium Collection, a selection of top properties that are guaranteed to have a rating of 4 stars or higher.

Hotel at a Glance: The Reef 28

Little ones aren’t allowed in The Reef 28’s rooftop pool—or anywhere else at the luxurious hotel. Only adults get to take in its views of downtown Playa del Carmen and lounge in its shaded cabanas. The rooftop is just one of many posh features grownups enjoy at this new 4.5-star urban chic hotel a block from the beach.

  • All-inclusive perks select options include meals and unlimited drinks, along with an in-room minibar.
  • Four restaurants with food ranging from Asian to Mexican
  • The junior suite is outfitted with a private terrace and high-tech amenities such as a free high-speed WiFi.
  • The master suite adds a separate living-and-dining area and a jetted tub.
  • More to see: Guests get access to the beaches, and those purchasing the all-inclusive options may also use their All Inclusive packages at The Reef 28’s two sister resorts: The Reef Playacar and The Reef Coco Beach.

Playa del Carmen, Mexico: Trendy Beach Area and Diving Destination

Just across the sea from the island of Cozumel, Playa del Carmen has been called “the hippest city in all of the Yucatán Peninsula” by Lonely Planet. The laid-back beach bars and cafés have a way of converting vacationers into expats, but Playa’s most compelling draw might be its cenotes—cavernous sinkholes filled with turquoise pools. The water in the cenotes is crystal clear, particularly at the lily-pad-dotted Xlacah cenote, where you can snorkel among schools of colorful fish.

To the south, you’ll find preserved ruins of pre-Columbian cities. Tulum’s crumbling temples are situated above a dramatic ocean bluff, and Coba’s enormous pyramid rises between two lagoons. For a fun day trip, hop aboard the ferry to Cozumel, which docks at the pier east of Calle 1. There are about a dozen dive shops on Cozumel, and they offer trips offshore to the reefs that Jacques Cousteau declared some of the world’s most beautiful.


Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? The hotel is approximately 34 miles from Cancun International Airport (CUN).

2. Is there an additional occupancy fee, or do I have to make another purchase? The deal covers a stay for two adults. Please contact the property at socialmedia@thereefresorts.com for additional occupancy restrictions and fees..

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? Resort credits are not included with the deal.

5. Are dinner reservations required for restaurants? Is there a dress code? For information regarding your dining options, please click here or call 866-680-4558, Monday–Friday from 9 a.m. to 5 p.m. local time.

Other Details

Room Details

Junior Suite

  • One king bed or two queen beds
  • Standard occupancy: 2
  • Maximum occupancy: 4
  • Adding occupants above standard: contact property for details.

Master Suite

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: contact property for details.

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Parking: free
  • Smoking policy: no smoking inside the property.
  • Pet policy: pets are not allowed inside the property.
  • Accessibility: handicap-accessible rooms are not available.
  • Room upgrades: upgrades may be available by calling the property or at check-in for an additional cost.

Amenities

  • Complimentary WiFi
  • Rooftop bar with infinity pool
  • Restaurants and bars
  • Spa (fees apply)
  • Fitness center

The Fine Print

  • 72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Must present valid US or Canadian ID at check-in
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 18 or older to check in
  • Credit card required at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • Airfare not included
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased.

About The Reef 28 - Premium Collection

Getting There

  • Nearest airport: Cancun International (CUN; 34 mi/55 km)
  • Airfare is not included.

Customer Reviews

100% Verified Reviews
All reviews are from people who have redeemed deals with this merchant.
J
JadaTOP REVIEWER
21 ratings9 reviews
8 hours ago
Loved the room! Beautiful & spacious!! Hotel was amazing!!
P
Patricia
1 ratings1 reviews
18 hours ago
I had a great time at The Reef 28. My friend and I did the all inclusive which was great. The room was lovely, clean and spacious. Had to upgrade to ocean view and paid extra because I wanted a real balcony not the 12in. Smoking area that was part of the room package. Great location near 5th Avenue, with all the shops and restaurants. Beach a block away, it was crowded because it's a public beach
B
Brianna
1 ratings1 reviews
6 days ago
5 stars. The service was outstanding. Danny boy and Asbel took great care of us on the roof top and in the restaurant. The food was delicious and the atmosphere was amazing. We will definitely be going back!
C
Candice
4 ratings2 reviews
April 4, 2021
We had two Queen beds. Pretty nice sized rooms and great hotel. The best part was the staff (especially Ana and Daniela)! They were all so helpful and accommodating. Will def be back!
I
Isaac
2 ratings1 reviews
February 18, 2021
Excelente en todo. El trato, las comidas.
J
JackieTOP REVIEWER
40 ratings19 reviews
January 26, 2021
beautiful room, cleaned daily, friendly & professional staff
K
KrislynHELPFUL REVIEWER
12 ratings2 reviews
January 21, 2021
It was great location, view and breakfast
C
c
2 ratings2 reviews
March 16, 2020
Nice room but no balcony, rather a ledge called a terrace that looked out onto a wall and had not space for seating.
See all reviews

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