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The Reef 28 - Playa del Carmen, Mexico

Adults-Only Mexico Hotel

What You Get

View local health guidelines for travel here

COVID-19 Testing: Beginning 1/23/21 as part of their health and safety measures, The Reef 28, will be offering COVID-19 antigen tests for an additional 500 pesos; and PCR tests for an additional 2500 pesos. For guest comfort, the test will be available at the resort. Guests may schedule the appointment upon check-in. Any guests testing positive for COVID-19 will receive a discounted nightly rate, while they quarantine for 14 days. Additional information is available here.


  • Stay for two in a deluxe junior suite or deluxe master suite
  • Select options are all-inclusive
  • Select options include daily buffet breakfast

Included in all-inclusive options:

  • All meals and snacks
  • Unlimited drinks
  • In-room minibar stocked daily
  • WiFi
  • Shuttle and access to our family-friendly beach clubs located in our sister properties The Reef Playacar & The Reef Coco Beach. (Includes all inclusive at sister properties)
  • Hotel taxes

You're viewing a property from our Premium Collection, a selection of top properties that are guaranteed to have a rating of 4 stars or higher.

Hotel at a Glance: The Reef 28

Little ones aren't allowed in The Reef 28's rooftop pool—or anywhere else at the luxurious hotel. Only adults get to take in its views of downtown Playa del Carmen and lounge in its shaded cabanas. The rooftop is just one of many posh features grownups enjoy at this new 4.5-star urban chic hotel a block from the beach.

  • All-inclusive perks select options include meals and unlimited drinks, along with an in-room minibar.
  • Four restaurants with food ranging from Asian to Mexican
  • The junior suite is outfitted with a private terrace and high-tech amenities such as a free high-speed WiFi.
  • The master suite adds a separate living-and-dining area and a jetted tub.
  • More to see: Guests get access to the beaches, and those purchasing the all-inclusive options may also use their All Inclusive packages at The Reef 28’s two sister resorts: The Reef Playacar and The Reef Coco Beach.

Playa del Carmen, Mexico: Trendy Beach Area and Diving Destination

Just across the sea from the island of Cozumel, Playa del Carmen has been called "the hippest city in all of the Yucatán Peninsula" by Lonely Planet. The laid-back beach bars and cafés have a way of converting vacationers into expats, but Playa's most compelling draw might be its cenotes—cavernous sinkholes filled with turquoise pools. The water in the cenotes is crystal clear, particularly at the lily-pad-dotted Xlacah cenote, where you can snorkel among schools of colorful fish.

To the south, you'll find preserved ruins of pre-Columbian cities. Tulum's crumbling temples are situated above a dramatic ocean bluff, and Coba's enormous pyramid rises between two lagoons. For a fun day trip, hop aboard the ferry to Cozumel, which docks at the pier east of Calle 1. There are about a dozen dive shops on Cozumel, and they offer trips offshore to the reefs that Jacques Cousteau declared some of the world's most beautiful.


###Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? The hotel is approximately 34 miles from Cancun International Airport (CUN).

2. Is there an additional occupancy fee, or do I have to make another purchase? The deal covers a stay for two adults. Please contact the property at socialmedia@thereefresorts.com for additional occupancy restrictions and fees.

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? Resort credits are not included with the deal.

5. Are dinner reservations required for restaurants? Is there a dress code? For information regarding your dining options, please click here or call 866-680-4558, Monday–Friday from 9 a.m. to 5 p.m. local time.

6. Are there any protocols in place regarding COVID-19? Yes, please click here for detailed information about what steps the property is taking to keep guests safe.


Other Details

Room Details

Deluxe Junior Suite

  • One king bed or two queen beds plus one sofa bed
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: for an additional guest please contact the property directly for pricing and details.

Deluxe Master Suite

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: for an additional guest please contact the property directly for pricing and details.

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Parking: free
  • Smoking policy: no smoking inside the property.
  • Pet policy: pets are not allowed inside the property.
  • Accessibility: handicap-accessible rooms are not available.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.

Amenities

  • Complimentary WiFi
  • Rooftop bar with infinity pool
  • Restaurants and bars
  • Spa (fees apply)
  • Fitness center

Fine Print

  • 72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • If cancelling due to COVID-19, Hotel requires confirmation of a positive COVID-19 test sent directly to the hotel by 5pm the day of arrival, at the latest
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 18+ to check in and stay
  • Credit card required at check-in
  • Must present valid US or Canadian ID at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • Airfare not included
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased
  • An official Environmental Tax of $2 USD maximum, per night, will be charged in our hotels located in Solidaridad, Quintana Roo (Playa del Carmen).

About The Reef 28

Getting There

  • Nearest airport: Cancun International (CUN; 34 mi/55 km)
  • Airfare is not included.

Groupon Customer Reviews

100% Verified Reviews
All Groupon reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
A
Alieha
4 ratings1 reviews
Rating of 5 out of 5 stars
June 20, 2022
Loved my stay at the reef, the staff was nice and the rooftop was beautiful. Conveniently located around other restaurants and shops so a-lot of shopping and food options.
A
Aneka
1 ratings1 reviews
Rating of 4 out of 5 stars
June 8, 2022
Lovely hotel with modern decor and clean facilities. The staff was kind and helpful. The food was tasty and located close to many restaurants and open market place. Great roof top bar and pool area with a lively night life. Two complaints - 1.) the first day we were unable to check-in to the King junior suite we booked, they only had a double available. They corrected it and moved us the next morning into a King suite. 2.) the shower drainage system left a bad odor after use. When we shared concerns the staff quickly tried to correct the issues. Overall a great stay and vibe, worth the visit!
M
Melissa
15 ratings8 reviews3 photos
Rating of 4 out of 5 stars
May 26, 2022
The food is good! Most of the staff was really nice. Someone was in my room without my permission and peed in my trash can. The resort moved my room, but didn’t offer anything for me for the fear and inconvenience.
D
Deneika
3 ratings3 reviews
Rating of 4 out of 5 stars
May 3, 2022
Loved it ! Only thing was food options were not much of a variety but all in all really beautiful scenery, nice people, and right in the middle of everything . Definitely will be visiting again .
T
Tanya
2 ratings2 reviews
Rating of 5 out of 5 stars
March 19, 2022
Incredible stay, I wo t stay anywhere else!
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