The Shoreham Hotel, NYC - Steps from Central Park with Modern Comfort

Not a 4 star !!!! No idea how this hotel is listed as 4 star !! We got a last minute deal to go to New York and saw the deal advertised as a "4 star hotel" immediately booked it. Few online reviews we saw were not great but couldn't cancel or make a change. We arrived and it has zero kerb appeal. The hotel looks like a run down office block from the outside. Checked in and got a room on 7th floor and thought we might have a view. We did but only just through the very dirty windows. The clearly hadn't been cleaned outside in months and inside in just as long. The room was small and the cupboards and drawers looked like they were purchased from a goodwill store. The bed was big and comfortable so thats the only saving grace. The bathroom was styled on prison with a steel sink and ripped shower curtain. The biggest issue for me was the black mould on the roof over the bath/shower. The attitude of the staff was severely lacking. When we arrived there was complimentary water at the check in desk. Which was a nice thing. Next day it disappeared. When I asked where it had gone the reply was...."don't know"....when i asked if there was anywhere to get water, I was told I could " buy some from the shop opposite check in desk". Checked with the guy there and refused to pay the $9 for a 1.5 litre bottle of water. The so called "gym" was a bit of an exaggeration. It was 5 old broken down machines, 1 bench and a few dumbells, no water in here either and no cleaning materials for anything. Unfortunately at one point my wife dropped an earring on the floor. Whilst looking for it we pulled back the sheet to find that for some reason we had no carpet under the bed. Just cold hard concrete. Which would explain why we found the room cold at times. One of the other issues was the water temperature. When we got there on Thursday there was only 2 temperatures, lukewarm and skin melting hot. This was rectified by the Friday as we only got lukewarm water at best. This hotel has the bare faced cheek to charge "resort fees" or $45 a day....genuinely trying to figure out what for. We were asked to pay a $100 security/damage deposit which I'm sure might be returned at some point because I'm already back in the UK with no way to spend to USD. If a payment is taken immediately it should be returned immediately too. I'm happy to discuss with Mr Adnan Ali should he wish to reach out to me. The location is the ONLY redeeming quality of this hotel. The only reason I would allocate it even 1 star.

Great value I got a deal - £300 for 3 nights, in midtown Manhattan!! Amazing value. Big room, not the smartest but didn’t matter. TV didn’t work but bed was huge. Probably best hotel shower I have ever t.Definitely go back (if I could get the same deal!).

Outstanding Guest Service by Tatyana I want to recognize Tatyana in Guest Services for going far above and beyond to make a my sister’s stay memorable. Tatyana was very creative and resourceful in helping me arrange a surprise birthday treat. Tatyana is an outstanding member of the Shoreham Hotel team and I am grateful to her!

Perfect for location and a place to sleep Honestly was concerned before staying here after reading many negative reviews, however this was a perfect no frills hotel, in a great location to explore NYC. Location really is the plus side of this hotel easy to walk to Times Square, 5th Avenue, Central Park and super close to subway for further away locations. Location being a little off the main track also meant it was much quieter at night and not so many sirens which you hear in the middle of the city. As I said it really is no frills, there is no kettle/coffee facilities and the room facilities are definitely looking tired and dated e.g plug sockets are lose in the wall and cabinets/ walls all marked. But we went not planning on spending time in the room only to sleep and freshen up which was therefore very sufficient.