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I lovet

The housekeepers really clean fr everyday all the time!

Amazing hotel always my favorite place to stay and it’s such a great deal

Great customer service! Iliyan at the front desk was so helpful and kind! Thank you for making our stay so warm and welcoming! We were gifted with comedy show tickets and an upgrade as well. Hotel room is very well kept, no complaints at all from my partner and I. We will definitely be back!

Parking rip off Parking is a rip off. I used to like this casino, but I was not impressed by their new rooms. The beds were very high. The chairs are not comfortable. Looks good but not very comfortable or welcoming. I wanted to like it, but I did not. Not recommended.

Would never stay again :) poor customer service, and no blackout curtains with a spotlight facing our window yayyy :) All around bad, would have stayed elsewhere had I known. Wouldn’t consider this a four star hotel. I’ve stayed at better low-tier hotels. Save yourself the wasted time, and don’t check in at the self-serve kiosk. It tells you it will text you when the room is ready. Since I didn’t want to stand in the smoke filled casino with my asthmatic child for an unknown amount of time at 11pm, we went up to the desk and were roomed right away. Over an hour after we are already in our room, we got the text that our room was ready. The beds are terribly uncomfortable. Hard and lumpy, both the beds and pillows. This makes it hard to sleep, but what makes sleeping even more difficult is the lack of black out curtains in the room we were given. We have literal spotlights from the front of the building shining into our room, and no black out curtains. You can see perfectly in the room at 3am. I called concierge regarding the black out curtains, to see if we could switch rooms since even with your eyes closed it is still bright. I let the lady know this, and that we would like to switch, to which her response was “uhhh.” long pause, “umm” long pause, and then her saying she has never stayed here, so she’s not sure what’s in the room. I let her know that the photos advertised show blackout curtains in every double queen, including the one we are in (elevate queen). She then put me on a brief hold. She came back and said that she’s not sure how third parties advertise, but that all rooms have the same curtains. I let her know that while I did book third party, the photos I’m referencing were on The Strat’s own website. I asked to again switch rooms, or get a refund of some sort because the rooms aren’t properly advertised. She put me on a longer hold and came back to say “I don’t know who edits the photos, but every room has the same curtains” (inaccurate obviously), she then told me she couldn’t switch me rooms since every room has the same curtains. Then I was informed that I can’t get a refund unless I pack my stuff and leave at 2am, only then they would refund the resort fees and deposit. Since I booked third party I would understandably have to go through them for the rest. They also do not refund the $20 per day parking. Even the cheapest dinky motels I’ve stayed at have blackout curtains, I’ve quite literally never stayed in a hotel in all my traveling that didn’t have blackout curtains. When you’re in a city that has so much light at night (not even considering the spotlights facing your room) I didn’t even consider this might be an issue. Blackout curtains should, and usually are, a given when traveling. Onto the resort fees. On their own website, when you check out for a room, in the fine print, they mention a $75 per night deposit. They also mention “resort fee plus tax will be collected at check in”, but nowhere do they mention the price of the resort fee during checkout. You have to go to their FAQ to find that info out. I’ll save you the time, it’s $49.95 plus tax per night. Other hotels on the strip do not hide their fees (even though The Strat website advertises no hidden fees.). Other websites show the base price + resort fee = price per night, very publicly, before you even pick your room. Now, onto being a bit nit picky. These things may have been easier to overlook had the room met the minimum expectation of a dark room at night. The carpets are stained, the sink doesn’t drain well, and the walls in the bathroom around the sink are covered in toothpaste splatter. The tv doesn’t have good WiFi, and the options for streaming are lacking (only Netflix and YouTube). Water bottle was over $10, but I suppose this is to be expected on the strip. Pros: the ac works very well. lol Starbucks and McDonalds inside the casino are 24hrs. I am attaching photos of the room, the lights shining into our room, the photos of the curtains on their website (double curtains, both sheer and black out). I am also including a photo of the curtains tracks where you can see that there is no second track, and there is no hidden curtain.