Welcoming staff, comfortable room and great location.

Great service and room with view of ocean

The hotel grounds were beautiful, beds were extremely comfortable!

Unsafe, Dismissive, and Unaccountable – Think Twice Before Staying Here I travel frequently and stay at many hotels, but I have never felt as unsafe and disregarded as I did during my stay at the Westin Carlsbad Resort & Spa. What happened to me and my daughter during this stay should never happen at any hotel, let alone one that carries the Marriott/Westin name. When I returned to my room one evening, I found a third key card inside my room. At check-in, I was only issued two keys. I immediately went to the front desk, and they confirmed to me not once, but twice, that my room was only ever assigned two keys. Later, when I pressed for answers, the head of security admitted that three keys had in fact been made when I checked in. Even more disturbing, that third key wasn’t used until two days later—on September 19—while my “Do Not Disturb” sign was clearly on the door. Instead of answers, I was given a string of excuses. I was told maybe housekeeping “forgot” the sign, maybe the card “slipped through a crack,” or even that maybe my daughter had picked it up. These explanations are insulting and completely miss the point: someone entered my room without authorization while my daughter and I were away. I cannot express how unsettling this was. For the last two nights of our stay, I hardly slept, terrified that whoever had access to that third key might return while we were asleep. My daughter, who was competing at both national and international levels representing the USA, needed rest and peace of mind—yet instead, we were left anxious and exhausted. I did everything I could to escalate this while on property. I brought it to Assistant Manager Anna and Operations Director Colton, and later asked multiple times to speak with General Manager Leslie, who was “unavailable” each time. Only as I was waiting for my car to go to the airport did she finally appear, when it was too late for a real conversation. Throughout, I was repeatedly promised follow-up that never came. Even after sending multiple emails since checking out, I have received no response. The only employee who showed genuine care was Melanie at front desk, who at least offered to issue all new keys and deactivate the originals. But management? Completely dismissive, unaccountable, and more interested in making me feel like I was in the wrong than in addressing a serious security failure. This was not a minor inconvenience. This was a security breach that put my daughter and me at risk. The lack of urgency, accountability, and basic guest care at this property was shocking. If you value your safety and peace of mind while traveling, I strongly urge you to stay elsewhere.

Really nice resort Bring your swimming trunks. This is a beautiful hotel with a great swimming and jacuzzi, comfortable rooms and a decent restaurant. Only drawback is that breakfast is not served before 6:30, so it will be a rushed affair if you have an early flight or meeting.

When customer service makes you feel like royalty. Sometimes a “wow” experience is mostly about the customer service and in this case, as a hard to please sensitive pregnant woman, the staff went above and beyond to make me feel comfortable, cared for, and valued. Extra special thank you to Melanie, Ramiz, Michelle, Veronika, Taryn, and Nick. Also such a gorgeous hotel and setting with ocean views, extreme dog-friendliness, and amazing food.