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Lake Geneva Water-Park Resort - Chicago

Stay at Timber Ridge Lodge & Waterpark in Lake Geneva, WI. Dates Available into March.

The Fine Print

Questions and Answers 27 questions

Commonly Asked Questions

Q:

Is there an additional charge for 2 or 3 year olds for the waterpark passes?

Sharlene M.  asked on  Nov 7, 2013

A:

Yes, $25 per person for extra passes beyond what is included with a room.

Courtney G.  from  Merchant  replied on  Nov 8, 2013

More Questions and Answers

Q:

Can we go to the waterpark the day we check out also? What time is check in and check out?

Donna M.  asked on  Nov 22, 2013

A:

You can go to the waterpark on check out day. Check in is at 4 pm and check out is at 11 am.

Benjamin V.  from  Self  replied on  Nov 22, 2013

Q:

I see some Saturdays are not part of the Groupon. However, I'd prefer a Fri through Sun or Monday stay. Any way to do that?

C B.  asked on  Nov 21, 2013

A:

Pending availability, you may be able book dates not on the calendar with the lodge directly at the standard rate.

Benjamin V.  from  Self  replied on  Nov 22, 2013

Q:

What are the dates for the Thomas the Train show?

Cintia P.  asked on  Nov 18, 2013

A:

It starts on Friday the 29th of November, and is on Friday, Saturday, and Sunday mornings through December 29th. There are also special morning performances on December 24th and 26th.

Benjamin V.  from  Self  replied on  Nov 20, 2013

Q:

Is the resort wheel chair friendly? My daughter in law is in a wheelchair so it is an adult,but can she have access to everything on the resort?

alice b.  asked on  Nov 16, 2013

A:

The resort is wheelchair friendly.

Benjamin V.  from  Self  replied on  Nov 20, 2013

Q:

do we loose everything if the weather is bad and we cannot reach the location?

Victoria R.  asked on  Nov 19, 2013

A:

In case of a weather emergency, contact the hotel directly.

Benjamin V.  from  Self  replied on  Nov 20, 2013

Q:

We are 7, 2 adults and 5 kids. I'll book a 2 bedroom, but I'd like to know if I have to call to the hotel before I go to let them know that we'll need another bed. could you please tell me that? Regards.

Gabriela M.  asked on  Nov 19, 2013

A:

Rollaways are available for an additional $15 per night, please contact the resort in advance to check on availability.

Benjamin V.  from  Self  replied on  Nov 20, 2013

Q:

i want to check in on a Friday. Does the check in time matter? for example 9 pm? will my stay be until 9pm Saturday?

stephanie m.  asked on  Nov 15, 2013

A:

If you're checking in late, contact the lodge to let them know.

Check out is at 11 am.

Benjamin V.  from  Self  replied on  Nov 15, 2013

Q:

Is the Thomas show just in December?

Hayley W.  asked on  Nov 12, 2013

A:

Yes, show dates are in December.

John  from  Groupon  replied on  Nov 15, 2013

Q:

Can you explain more about the Thomas the Train ticket...is it a movie?

Nickie M.  asked on  Nov 10, 2013

A:

Sure! The Thomas & Friends: A Holiday Adventure is a live show featuring Thomas. Audience members receive a fun gift bag before the show and get a chance to take a photo with Thomas afterwords. The show runs about 20 minutes.

John  from  Groupon  replied on  Nov 15, 2013

Q:

Is there a kitchen in the one bedroom and is the bedroom separate from the pull-out couch or is it all one room?

Nora F.  asked on  Nov 9, 2013

A:

This room include a kitchen and a separate sleeping area. You can find more information here.

John  from  Groupon  replied on  Nov 15, 2013

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