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Stay at 4-Star Top-Secret New Orleans Hotel, LA

4-Star Top-Secret New Orleans Hotel
4.4
4.5

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Guest
1 year ago
The place was beautiful! The suite was amazing! It had 2 bathrooms so we were able to be to dinner on time. The staff was excellent. For some reason my reservation was not transferred over to their system. All I had was confirmation that the room had been purchased. Charles, the manager, did not stop until he found my reservation. I will be going back from now on.

Chic four-star hotel near the French Quarter features outdoor pool and restaurant serving contemporary Louisiana cuisine

What You Get

  • Stay for two in a superior double-queen room, superior king room, or king room with balcony
  • Kids 17 or younger stay free

When you book a top-secret hotel, you’re guaranteed a name-brand property with a rating of 3 stars or higher in the neighborhood we specify. We’ll let you know the name and exact address of your top-secret hotel after you purchase the deal: Look in the redemption instructions for this deal, found in your account and on your email confirmation.

Hotel at a Glance: 4-Star Top-Secret New Orleans Hotel

The views of downtown New Orleans are amazing from this hotel’s outdoor rooftop pool deck. Some guest rooms boast city views, too, and others have private balconies. Exploring the city is a cinch—the four-star hotel is just two blocks from the historic French Quarter, so guests are within an easy walking distance of Café Du Monde, Bourbon Street, and other neighborhood staples.

  • Award winner: The hotel has been AAA Four Diamond–rated since 2003.
  • Artistic cocktail lounge serving handcrafted cocktails amid murals of New Orleans street scenes
  • Try the local cuisine at the onsite restaurant, which offers contemporary Louisiana fare for lunch and dinner.
  • Work up a sweat at a top-floor fitness center stocked with cardio equipment and free weights.

New Orleans’s French Quarter: Let the Good Times Roll

“Stop thinking of New Orleans as the worst-organized city in the United States,” writes author Dan Baum in Nine Lives, his post-Katrina book. “Start thinking of it as the best-organized city in the Caribbean.” Some folks think there is something distinctly foreign about New Orleans, a place where people’s priorities seem inclined toward enjoying life and relishing the moment at hand. Nothing says it better than the town’s unofficial Cajun creed: “Laissez les bons temps rouler,” or “Let the good times roll.”

Historical buildings with intricate wrought-iron balconies line the narrow streets of New Orleans’s French Quarter. Here, street musicians often fill the air with jazz music, their trombones and tubas swinging back and forth. Just off the Jackson Square park and near the towering St. Louis Cathedral, the legendary Café Du Monde serves beignets under heaping piles of powdered sugar. The nearby Frenchmen Street, just north of the Quarter, provides a slightly less touristy taste of New Orleans nightlife. Some of the city’s most popular live jazz and blues bars dominate this historic two-block district, with each venue hosting world-class musicians nearly every night of the week. And then there’s Bourbon Street, where neon lights advertise frozen cocktails and crowds gather along 13 city blocks.

Other Details

Room Details

Superior Double-Queen Room

  • Two queen beds
  • Standard occupancy: 2
  • Maximum occupancy: 4
  • Adding occupants above standard: $30 per night for each additional guest 18 or older; kids 17 or younger stay free

Superior King Room

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 3
  • Adding occupants above standard: $30 per night for each additional guest 18 or older; kids 17 or younger stay free

King Room with Balcony

  • One king bed
  • Standard occupancy: 2
  • Maximum occupancy: 2

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Parking: valet is temporarily suspended; please contact the property for alternative parking information.
  • Smoking policy: no smoking inside the property.
  • Pet policy: please contact property for pet restrictions and fees.
  • Accessibility: please contact property for handicap accessibility requests or options.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.

Amenities

  • Outdoor rooftop pool
  • Restaurants
  • Fitness center
  • Free WiFi
  • 24-hour room service
  • Pet-friendly (additional fee)
  • Concierge

Getting There

  • Nearest airport: Louis Armstrong New Orleans International Airport (MSY)
  • Cab fare: about $50 from MSY, including a 15% tip

Need To Know Info

  • 4-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total Groupon rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 21+ to check in
  • Credit card required at check-in
  • The name and address of the Top-Secret hotel will be provided via email upon purchase
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased
  • Final price at checkout may include an additional Groupon service fee, which Groupon retains as compensation for facilitating your reservation; this fee will not exceed 6% of the nightly cost of the reservation
  • Total price is inclusive of all taxes and fees.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • Learn about Strike-Through Pricing and Savings

About 4-Star Top-Secret New Orleans Hotel

Customer Reviews

  • hotel
  • staff
  • bed
  • service
  • pool
Reviewed on
Guest
Helpful reviewer
1 rating|1 review
The place was beautiful! The suite was amazing! It had 2 bathrooms so we were able to be to dinner on time. The staff was excellent. For some reason my reservation was not transferred over to their system. All I had was confirmation that the room had been purchased. Charles, the manager, did not stop until he found my reservation. I will be going back from now on.
Mauricia
Top reviewer
Helpful reviewer
31 ratings|17 reviews
The location was great and the place was very accommodating and the team were friendly and helpful.
leslie
Top reviewer
47 ratings|26 reviews
Great area good service front desk very helpful for suggestions of areas to go places to eat
Reviewed on
yanyan2605
|1 review
Pretty Good Experience This property has some 5-star attributes, and you will no doubt be comfortable here. It's easy walking distance to the heart of the French Quarter, but just far enough away from the noise and craziness to offer you a quiet night's rest. Definitely recommended for its location. Good restaurants all around. I took one star off because it took three calls to the front desk over two days to get maintenance up to unclog the shower. When maintenance did come, we didn't see what he snaked out of the drain, but we did hear him exclaim "Oh wow!" He then immediately called housekeeping to clean up. Yuck. In any event, this is a nice hotel in a great location with a decent rooftop swimming pool and a good gym. I would generally recommend it.
jgcbdsgte
|1 review
Staff unwilling to deal with a problem and have a temper tantrum instead! Having been allocated a room with an inter connecting door our issue started at 01.00 in the morning when we were awoken by the sound of loud music and other ‘noises’ from the room next door. After an hour we contacted reception to ask if they could request that the guests be a little quieter by at least turning the music down. 45 minutes or so later with no change in the noise level we went to reception and asked for some assistance as by this stage we just needed to sleep. The two ladies in reception offered a different room which was acceptable. I made what I considered to be a reasonable request considering the time, the lack of response to our earlier call and the fact that nobody would be using our room till much later in the day, that we be allowed to move our belongings early (08.00 ish) that morning. The ladies simply said no as a guest couldn’t ‘have’ two rooms. I highlighted it didn’t seem fair to expect a guest, at that time of the morning to pack when all they desperately needed was sleep and no one else would be given our initial room until housekeeping had been to clean it. The response was housekeeping starts from 07.30 (it seem to be our initial room would somehow be the first to be cleaned…seriously)? A ‘speech; then followed that if our initial room on the 9th floor was robbed in the next 5 hours it wouldn’t be the hotel’s responsibility. I had taken 2 steps away from reception when one of the staff threw her pen at her computer screen in a fit of temper. At approximately 08.00 we returned to our original room, packed and returned the key to reception. The room thankfully hadn’t been robbed and housekeeping were nowhere to be seen. Later that morning I spoke to a manager from reception as I wasn’t happy with petulant and unreasonable attitude of the staff. She immediately stated she had been made aware of the issue and the staff had been correct, a guest COULD NOT have two rooms to which I simply pointed out that between 03.00 and 08.30 we had in fact had two rooms so she was arguing a point which was clearly untrue. Sadly it appeared she was incapable of understanding she was taking a stand point of arguing against something which had actually already happened. We experienced several other issues such as a number of inaccuracies on our bill adding to an overcharge close to $100. Our key stopped working at noon when we were promised it wouldn’t as we had a 4pm checkout time, with a member of staff knocking on the door only a couple of minutes after 12noon and a second member of staff entering the room. The plumbing in the bathroom made a loud banging noise. On checking out a gentleman called Mark finally showed some empathy with regards our experience which was appreciated. We have stayed in Intercontinental Hotels across 4 continents and have never experienced staff who are not prepared to try and understand the specifics of a guest’s issues. Had the noise issue been at 10 am, 3 pm or even 11 pm then I would have understood and accepted the request to pack and move but at 3 am I would have hoped and expect any staff to be more understanding of the situation and more flexible in trying to resolve it rather than having a hissy fit.
kmr483
|1 review
Thanks to the front desk team While the Intercontinental is looking a little tired, the front desk staff, and especially Audra, Mersedeh, and Mark, could not have been more helpful.

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