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El Cid Castilla Beach - Mazatlán, Mexico

Four- or Seven-Night Elite All-Inclusive Stay at El Cid Castilla Beach in Mazatlán, Mexico

The Fine Print

  • Must book by 3/15/13 or promotional value expires
  • Must complete travel by 8/31/13
  • Not valid 3/25/13-3/31/13
  • Limit 2 per person, may buy 2 additional as gifts
  • Limit 2 per visit
  • Valid only for option purchased
  • NReservation required, subject to availability
  • 3-day cancellation notice required or fee of applicable two-nights' stay up to the amount paid for Groupon applies
  • Must be 21 or older to check in
  • Credit card required at booking
  • Not valid with reward points
  • Tax included
  • See the rules that apply to all deals.

Questions and Answers 87 questions

Q:

Hi, two questions. Is this price for two people? This doesn't seem to be specified. Also, it states that this is all inclusive but offers a $600 coupon book? Why would I need the coupon book if the things listed in the book are already supposed to be included?

sue w.  asked on  Jan 24, 2013

A:

Good afternoon Sue. Yes, the cost is for two people and the coupon book is a value add wich offers discounts on the resort’s non-complimentary or not included opportunities such as tours, fishing-boat rentals and more.

Roxana M.  from  Merchant  replied on  Jan 24, 2013

Q:

My son is 16 so how much extra charge will I pay?

Gilda S.  asked on  Jan 24, 2013

A:

Good afternoon Gilda, for child of that age is $70 usd per night.

Roxana M.  from  Merchant  replied on  Jan 24, 2013

Q:

My husband and I have children ages 13,13, and 10. What would the additional charges? Would we need to do one Groupon or two?

Tricia B.  asked on  Jan 24, 2013

A:

Good Morning Tricia B. We have 2 options for you and your family, the first one is that you can buy 2 groupons and we would reserve you adjoining rooms or rooms next to each other so you can be all together. The 2nd option is that if you buy one groupon you'll need to pay the 2 extra adults in $70 USD each one per night and pay an upgrade in $50 USD per night so we can change you to a bigger room. We hope one of this options works for you, we would love to have you here in Mazatlan!!

Leissie C.  from  Merchant  replied on  Jan 24, 2013

Q:

I see a lot of questions from families, do you see mostly families at your resort or is it a good mix of couples as well as families?

maureen m.  asked on  Jan 23, 2013

A:

Hello Maureen M. We received families and only couples, it's actually a pretty good mix of both. We hope you can come and visit us soon!!

Leissie C.  from  Merchant  replied on  Jan 23, 2013

Q:

Hi I would like to know if this offer is valid for travel 1/29-2/5?

Nathifa B.  asked on  Jan 23, 2013

A:

Hello Nathifa B. You can buy your groupon and make your reservation so you can visit us those days. We hope to hear from you soon!!!

Leissie C.  from  Merchant  replied on  Jan 23, 2013

Q:

Does this include airfare in the $792.?

Melissa G.  asked on  Jan 23, 2013

A:

Good morning Melissa G. Airfare is not included but for avalability search you can try this if you come from Los Angeles, Oakland, Denver, Houston or San Antonio: http://www.caljetair.com/ and if you come from somewhere else try: www.expedia.com ... We hope you can visit us soon!!

Leissie C.  from  Merchant  replied on  Jan 23, 2013

Q:

Is this hotel handicap friendly? Do you have rental handicap scooters?

Sandra F.  asked on  Jan 22, 2013

A:

Hi Sandra!!! Well, the hotel is familizared with disabled guests, so if any of your travelers is under this conditions you have to make a very spceial reques of what you require for the room so we can check what we can offer you. We don´t have any rental scooters in the hotel; in we have a contact in the city that has wheel chairs for rental, rollators and walkers .....

Anabel F.  from  Merchant  replied on  Jan 22, 2013

Q:

I have 9 year old triplets and my husband and I would this be an option total 5 in family? Thanks

angela m.  asked on  Jan 22, 2013

A:

Hello Angela M. Unfortunately, in this kind of rooms the occupancy is 4 people maximum, they just have 2 double beds. We suggest you to call reservations department so we can offer you a special rate to get an extra room so you can be all together. Toll free USA 1 888 733 7308

Leissie C.  from  Merchant  replied on  Jan 22, 2013

A:

Hi again Angela. I got other option so you can buy your groupon being the 5 of you in the same room. You can pay the extra child in $50 USD per night and you can pay for an upgrade for $50 USD per night too so we can change you to a bigger room at El Cid Moro. We really hope this last option works for you we would love to have you hear in Mazatlan.

Leissie C.  from  Merchant  replied on  Jan 22, 2013

Q:

Hi, I need one groupon for me and another one for a friend. Can I go ahead and buy 2 or should I do separate transaction? Thanks!

Annie  asked on  Jan 22, 2013

A:

If you want to purchase gifts for multiple people or place an additional order for yourself, you will have to make separate transactions.

Christina B.  from  Groupon  replied on  Jan 22, 2013

Q:

Hi on a four day stay when would say April 2-5, what time is check out and would it be enough time to get to airport for a 1:30 pm flight?

Warren D.  asked on  Jan 22, 2013

A:

Hello Warren D. You can stay from April 2nd and checking out on the 6th. The check out is at 12:00 pm but if your flight is at 1:30 pm you should go to the airport 2 hours before. If we can be of any further assistance, please let us know.

Leissie C.  from  Merchant  replied on  Jan 22, 2013

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