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El Cid Castilla Beach - Mazatlán, Mexico

Four- or Seven-Night Elite All-Inclusive Stay at El Cid Castilla Beach in Mazatlán, Mexico

The Fine Print

  • Must book by 3/15/13 or promotional value expires
  • Must complete travel by 8/31/13
  • Not valid 3/25/13-3/31/13
  • Limit 2 per person, may buy 2 additional as gifts
  • Limit 2 per visit
  • Valid only for option purchased
  • NReservation required, subject to availability
  • 3-day cancellation notice required or fee of applicable two-nights' stay up to the amount paid for Groupon applies
  • Must be 21 or older to check in
  • Credit card required at booking
  • Not valid with reward points
  • Tax included

Questions and Answers 87 questions

Q:

I see that the meals are included. Is it all meals breakfast, lunch, dinner, snacks, and drinks. Would it cover my family Myself husband and 2 boys ages 11 and 12 would it include all our meals? and where can we eat them in any restaurant the hotel has or only 1 ?

Irene M.  asked on  Jan 18, 2013

A:

Hello Irene. This Groupon include 2 adults and 2 kids 12 Years and under with the Elite All Inclusive which includes you VIP check in in the hotel and restaurants. Food and beverages are included in the 4 properties (menu a la carte and buffet restaurants), use of the tennis couts and golf courses (reservation required in advance), room service, preferred sitting in restaurants that required reservation, so you can try all of our restaurants in the 4 properties we have shuttle transportation service to take you to our diferentsEl Cid Resorts Properties. All this service are inluded in this Groupon. Upon check in you will receive a wrist band so everywhere in the hotel you go servers get noticed that you are this type of guest. If we can do something else for you let us know. We hope to hear from you soon!!!

Leissie C.  from  Merchant  replied on  Jan 18, 2013

Q:

how can we add one child? we will have 2 adults and 3 children

Katie A.  asked on  Jan 15, 2013

A:

How old are they?

Anabel F.  from  Merchant  replied on  Jan 15, 2013

A:

4, 8, and 12

Katie A.  from  Self  replied on  Jan 15, 2013

A:

Unfortunately in this kind of rooms the occupancy is 4 people maximum, they just have 2 double beds. If you are agree to be in a room with 2 beds only you'll need to pay $50 USD per night at your arrival so you can add an extra child, you just need to tell this to our reservations agents. We hope to hear from you soon!!

Leissie C.  from  Merchant  replied on  Jan 18, 2013

Q:

Hello, so is this groupon the elite package that includes free shuttle service, VIP check in at resturants, etc? Or is that an additional cost on top of the groupon price?

Morgan D.  asked on  Jan 18, 2013

A:

Hi Morgan!!! That´s excatly what it is, the Elite Package, like first level guest in the hotel. VIP check in in the hotel and restaurants. The food and drinks service is included in the 4 properties, use of the tennis couts and golf courses (reservation required in advance), room service, preferred sitting in restaurants that required reservation, in the property you ave the choice to try unlimited menu a´la carte and buffet restaurants; shuttle transportation is between El Cid Resorts Properties and it´s free. All this service are inluded in this meal plan, you don´t have to pay an extra for this. Upon check in you will receive a wrist band so everywhere in the hotel you go servers get noticed that you are this type of guest. Thank you for contacting us, have a beautiful day and see you soon!!!

Anabel F.  from  Merchant  replied on  Jan 18, 2013

Q:

I see that there is no smoking inside the property. Are there any areas where smoking is allowed? Specifically, is smoking permitted on the unit patios or balconies?

Pat D.  asked on  Jan 18, 2013

A:

Hi Pat!! Thnak you for asking!!! Well, there are a few areas in the propperty were is allowed to smoke, no problem with patios, or balconies either. In side restaurants isn´t allowed bacuse they are not open air. The ones that are you need to ask for the smoking area. But don´t worry about visiting us if you are a smoker, but remember that in specific areas you can do it. Have a beautiful day!!!

Anabel F.  from  Merchant  replied on  Jan 18, 2013

Q:

Hello, I have looked at your photos on Groupon, as well as your website. The Groupon photos look much nicer and updated. Looking at the virtual tour on your website: http://www.elcid.com/virtual_tours/index.html the rooms don't look the same. What look should we expect if we make this our honeymoon destination this summer? Thank you!

Rachel F.  asked on  Jan 18, 2013

A:

Hi Rachel!!! Thank you for asking!!! Can you please let me know which one was the room type that you virtually-tourd? The rooms that appear on Groupon are the ones in Elite all inclusive, those room types have special premium amenities and don´t appear on our virtual tour yet. These pictures were taken a few weeks ago and the website it´s still been updated because we haven´t finished the selection yet. Have a beautiful day!!!

Anabel F.  from  Merchant  replied on  Jan 18, 2013

Q:

does this include airfare?

FRANK P.  asked on  Jan 17, 2013

A:

Hi Frank!! This deal doens´t include airfare. It´s hotel only. In case that you are a traveler from Los Angeles, Houston, San Antonio, Denver, Oackland you can find good airfares at: http://www.caljetair.com/, or www.expedia.com if you come from somewhere else.

Anabel F.  from  Merchant  replied on  Jan 18, 2013

Q:

Can golf clubs be rented??

finely kneaded D.  asked on  Jan 17, 2013

A:

Hi Finely!!! There are Golf course on property and their use is included in the Elite package. Equipment is not included and caddy is mandatory. Is that what you mean in your question? If it isn´t can you please be a little bit more specific so we can help you more? Have a nice day!!

Anabel F.  from  Merchant  replied on  Jan 17, 2013

Q:

Are any of your sister hotels on the beach? Is an upgrade available if we wanted to stay at one of those with the groupon.

Lori  asked on  Jan 17, 2013

A:

Hi Lori!!! 2 Of our hotels are located on the beach: El Cid Castilla and El Cid Moro. El Cid Marina has Marina views but it has the beach nearby like 5 minutes, a water taxi takes you there. If you would like to have an upgrade to another room category there is a nightly extra charge: 50 USD to El Cid Moro per night and 60 USD to El Cid Marina per night. Rooms in those properties are bigger with kitchennett (suites), once you arrive upon check in at El Cid Castilla, if you are interested you can ask about the upgrade and is subject to availability.

Anabel F.  from  Merchant  replied on  Jan 17, 2013

Q:

Is there any surf nearby, and are there places to rent surfboards?

Rachel D.  asked on  Jan 17, 2013

A:

Hi Rachel!!! Good question, definetely in Mazatlan you can do surfing. We have a lot of surfers living in this city beach. There are good places for doing it: Playa Brujas is the best place and in that area there are places for surfboards rent. Other surfing areas where you can try are located by the hotels beaches in the begining of the Golden Zone, this is the touristic area whre you have more choices for renting surfboards.

Anabel F.  from  Merchant  replied on  Jan 17, 2013

Q:

Is the shuttle service from airport to resort per person or group? Is that reservation made upon arrival or prearranged?

Pete W.  asked on  Jan 17, 2013

A:

Hi Pete, thank for keep in touch!!! Shuttle service can be either per person or group. Once you the dates of your reservation defined you can contact and e-mail reserve@pronatours.com.mx, they can provide you the exactley rates per person or for a group and reserve the airport transportation through them, and they also work out with prepayed transportaion in case that you want to do so. After you buy the groupons you need to confirm your reservation dates on our toll free number 1 888 733 7308, so you can check availability and reserve. Thank you for asking!!

Anabel F.  from  Merchant  replied on  Jan 17, 2013

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