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El Cid Castilla Beach - Mazatlán, Mexico

Four- or Seven-Night Elite All-Inclusive Stay at El Cid Castilla Beach in Mazatlán, Mexico

The Fine Print

  • Must book by 3/15/13 or promotional value expires
  • Must complete travel by 8/31/13
  • Not valid 3/25/13-3/31/13
  • Limit 2 per person, may buy 2 additional as gifts
  • Limit 2 per visit
  • Valid only for option purchased
  • NReservation required, subject to availability
  • 3-day cancellation notice required or fee of applicable two-nights' stay up to the amount paid for Groupon applies
  • Must be 21 or older to check in
  • Credit card required at booking
  • Not valid with reward points
  • Tax included

Questions and Answers 87 questions

Q:

Does it include flights? It. I can't see that information. Thanks

Melanie A.  asked on  Jan 15, 2013

A:

Hi Melanie: Airfair is not included. This deal is for hotel only. Have a nice day!!

Anabel F.  from  Merchant  replied on  Jan 15, 2013

A:

If you are traveling from Los Angeles, Oackland, San Antonio, Denver or Houston we suggest to serach for attractive airfares at: http://www.caljetair.com/, and if you come from somewhere else: www.expedia.com for airfare avalability...

Anabel F.  from  Merchant  replied on  Jan 16, 2013

Q:

how do we know before ordering what dates are available for this vacation. ya can't pay for and not know when you can travel to? well at least I wouldn't purchase anything without knowing available dates.

eileen w.  asked on  Jan 15, 2013

A:

We suggest to call hotel direct line: 669 989-6969 to ask about specific date ranges that you are interested in for vacation.

Anabel F.  from  Merchant  replied on  Jan 15, 2013

A:

We also have a toll free numbre that you can call to: 1.888.733.7308. Please, call that phone number better.

Anabel F.  from  Merchant  replied on  Jan 16, 2013

Q:

If I am reading this right, this deal does not include the airfare?

Colleen J.  asked on  Jan 15, 2013

A:

Hi Colleen: Exactly. This deal is for hotel only....

Anabel F.  from  Merchant  replied on  Jan 15, 2013

A:

If you come from Oackland, San Antonio, Denver, Houston, Los Angeles or Houston check good airfares at: www.caljetair.com/, i case you come from somewhere else, check avalability airfare on www.expedia.com

Anabel F.  from  Merchant  replied on  Jan 16, 2013

Q:

Are the flights to and from Mexico included in this price?

Candice B.  asked on  Jan 15, 2013

A:

No, this promotion is hotel only...No airfare included...

Anabel F.  from  Merchant  replied on  Jan 15, 2013

A:

If you come from Oackland, San Antonio, Denver, Los Angeles or Houston check attractive airfares here http://www.caljetair.com/ or in cas ein come from somewhere else go to www.expedia.com.

Anabel F.  from  Merchant  replied on  Jan 16, 2013

Q:

I am looking to see what the cost would be for 2 adults, 3 kids - 11, 12 and 16. What is the cost and what do we need to do.

deana b.  asked on  Jan 15, 2013

A:

Good afternoon Deana b. In this kind of rooms the occupancy is 4 people maximum, you can buy 2 groupons and give you rooms next to each other so you can have your kids close to you.

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

I would be traveling with 2 adults and 3 children ages 6, 8, & 9. Do I need to purchase 2 groupons? Does this resort have adjoining rooms? Thanks!

Lisa W.  asked on  Jan 15, 2013

A:

Hello Lisa W. You can buy 2 groupons and our reservations agent will reserve adjoining rooms for you.

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

Hi, we have three children (like the other questioners), but ours are aged 11, 9, and 7. How do we go about getting five into one room?

Sarah O.  asked on  Jan 15, 2013

A:

Hello Sarah. As we mentioned, unfortunately in this kind of rooms the occupancy is 4 people maximum, they just have 2 double beds. We suggest you to call reservations department so we can offer you a special rate to get an extra room so you can be all together. Toll free USA 1 888 733 7308 CAN 1 877 666 2168

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

we have 3 children-ages 4, 8, and 12- and 2 adults. Total of 5. Would this work?

Katie A.  asked on  Jan 15, 2013

A:

Hi Katie A. In this kind of rooms the occupancy is 4 people maximum, even if the people extra are under 12 years, they just have two double beds... but in this case the 4 years kid is small so being flexibles if you'll like to stay in a room with 2 beds only, you'll need to pay $50 USD per night directly to the hotel, you just need to tell this to our reservations agents.

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

how can we add one child? we will have 2 adults and 3 children. Children's ages are 3, 6, 10

Taunya L.  asked on  Jan 15, 2013

A:

Good afternoon Taunya L., to add an extra child you'll need to pay $50 USD per night directly with the hotel, you just need to tell this to our reservations agents.

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

The deal mentions a discount on golf. What is that cost? What is the standard green fee for resort guests? Are caddies available? Thanks

Richard S.  asked on  Jan 15, 2013

A:

Hi Richard: Use of Golf courses are included for guests in Elite Package, but they need to book in advance and are subject to availability. There are caddies avillable, is mandatory and not included. Equipment is not included either.

Anabel F.  from  Merchant  replied on  Jan 16, 2013

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