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El Cid Castilla Beach - Mazatlán, Mexico

Four- or Seven-Night Elite All-Inclusive Stay at El Cid Castilla Beach in Mazatlán, Mexico

The Fine Print

  • Must book by 3/15/13 or promotional value expires
  • Must complete travel by 8/31/13
  • Not valid 3/25/13-3/31/13
  • Limit 2 per person, may buy 2 additional as gifts
  • Limit 2 per visit
  • Valid only for option purchased
  • NReservation required, subject to availability
  • 3-day cancellation notice required or fee of applicable two-nights' stay up to the amount paid for Groupon applies
  • Must be 21 or older to check in
  • Credit card required at booking
  • Not valid with reward points
  • Tax included
  • See the rules that apply to all deals.

Questions and Answers 87 questions

Q:

Hi we are a family of 6 2 adults, 4.kids... Age 9,7,5 and 0. We are happy being in one room. My 5.year old sleeps on his own. Mattresses as he is handicapped and my newborn in her own travel cot. How much would it be for us to go for this deal? Thanks

Melanie A.  asked on  Jan 15, 2013

A:

Hello Melanie A., unfortunately in this kind of rooms the occupancy is 4 people maximum, even if the people extra are under 12 years, they just have 2 double beds. We suggest you to call reservations department so we can offer you a special deal for an extra room so you can be all together. Toll free USA 1 888 733 7308 CAN 1 877 666 2168

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

Which of the restaurants in the sister properties would also be included? What is included in the "elite" status as stated? Thank you!

Esther C.  asked on  Jan 15, 2013

A:

Hi Esther!!! Good question....well, in the 4 properties there are all inclusive and non inclusive restaurants (European plan), in this case the Package Deal is in All Inclusive Elite Plan, which is like premium service. Upon check in guests receive information and borchures about property restaurants, so all of them will be included in your package (All inclusive Elite and European Plan), they can be a´le carte or buffet. There are restaurants in the 4 resorts and what you really need to know is t5he times for all these restaurants. Menu is unlimited, even room service.

Anabel F.  from  Merchant  replied on  Jan 16, 2013

Q:

Hi we are a family of 6 2 adults, 4.kids... Age 9,7,5 and 0. We are happy being in one room. My 5.year old sleeps on his own. Mattresses as he is handicapped and my newborn in her own travel cot. How much would it be for us to go for this deal? Thanks

Melanie A.  asked on  Jan 15, 2013

A:

Hello Melanie A., unfortunately in this kind of rooms the occupancy is 4 people maximum, even if the people extra are under 12 years, they just have 2 double beds. We suggest you to call reservations department so we can offer you a special deal for an extra room so you can be all together. Toll free USA 1 888 733 7308 CAN 1 877 666 2168

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

Hi....I am interested in playing golf if I purchase this deal. Are golf clubs provided or can be rented?

Lori O.  asked on  Jan 15, 2013

A:

Hi Lori: There are tennis courses on property and their use for guests in Elite package is unlimited. It´s important to let you know that the equipment and the caddy are not included. You need to reserve and check availability before showing up in the golf courses. Thank for contacting us!!! Have a nice day.

Anabel F.  from  Merchant  replied on  Jan 15, 2013

A:

I´m so sorry Lori, what i meant is that there are Golf courses on property for guests in Elite package and are unlimited. Remeber to book in advance (it´s necessary), caddy is not included (mandatory) and equippment not included either.

Anabel F.  from  Merchant  replied on  Jan 16, 2013

Q:

Hi, We are family of 4, 2 adults and 2 children. May we buy and use two groupons and book two rooms for the same stay?

april s.  asked on  Jan 15, 2013

A:

Hi April May i have What the children ages please?

Anabel F.  from  Merchant  replied on  Jan 16, 2013

Q:

Good afternoon! We are a family of 5 (2 adults and 3 children - ages 10, 14, and 16). Is it possible to have 5 people to a room with a roll-a-way bed? If so, do you have availability the week of April 8-13? Thank you! Amy

Amy J.  asked on  Jan 15, 2013

A:

Hello Amy J., you'll need to buy 2 groupons cuopon, the room maximum occupancy is 4 people includying kids, unfortunately we don't have any extra beds.

Leissie C.  from  Merchant  replied on  Jan 16, 2013

Q:

Hello, wondering how much extra it is per night for a child under 13 years old?

Jill L.  asked on  Jan 15, 2013

A:

Hi Jill, good afternoon! Children up to 12 years old are free. Children older than 12 years old pay 70 usd per night and the room occupancy is 4 people maximum.

Elia P.  from  Merchant  replied on  Jan 15, 2013

A:

Good afternoon Jill L. The reservation includes 2 adults and 2 childs under 12 years old, but if your child is 13 or older the extra fee is $70 USD per night.

Leissie C.  from  Merchant  replied on  Jan 15, 2013

Q:

That is what I am asking too, is the flights to and from Mexico included in this price? I am thinking not, as nothing is mentioned?

Mary B.  asked on  Jan 15, 2013

A:

Hi Mary!! The flights are not included. This package includes hotel only.

Elia P.  from  Merchant  replied on  Jan 15, 2013

A:

No, ma'am, airfair is not included. It´s hotel only...

Anabel F.  from  Merchant  replied on  Jan 15, 2013

Q:

I read on TripAdvisor "Definitely get the Elite package, is worth the little extra money, you get ALL the best food at the restaurants included, Free shuttle anytime over to the El Cid Marina, great food there, don't miss it." Can you tell me whether the package included in this deal is the "Elite package" that includes all food at all restaurants and the free shuttle?

Ashleigh  asked on  Jan 15, 2013

A:

Hi Ashleigh: Tahnk you so much for contacting us!! Well, Elite PKG is like first class on the airplane. Food and drink service is included in the 4 El Cid Resorts in Mazatlan: guest have unlimited a´la carte and buffet restaurants. VIP check in, preferred sitting at dinner speciality restaurants; shuttle tranportation between our 4 resorts for free, and we are talking about the same Elite PKG. We hope to have you here soon!!!

Anabel F.  from  Merchant  replied on  Jan 15, 2013

Q:

Hi, so is the price of $792 for four nights? I am confused about the price if you choose 4-7 nights.

Allison E.  asked on  Jan 15, 2013

A:

Hello Allison!! If you book only 4 nights, the cost is 792usd, and If you book 7 nights the price is 1,386 usd. The package includes 2 adults and 2 kids free up tp 12 years old!!

Elia P.  from  Merchant  replied on  Jan 15, 2013

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