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Elk Springs Resort - Gatlinburg, TN

Two-Night Stay at Elk Springs Resort in Gatlinburg, TN

The Fine Print

  • Must book by 3/8/13 or promotional value expires
  • Must complete travel by 5/31/13
  • Not valid 3/1-3/31
  • Limit 4 per person, may buy 4 additional as gifts
  • Limit 4 per visit
  • Valid only for option purchased
  • Reservation required, subject to availability
  • All cancellations subject to fee of applicable one night's stay
  • 14-day cancellation notice required or fee up to Groupon price applies
  • Must be 18 or older to check in
  • Not valid with reward points
  • $135 (2 bdrm), $145 (3 bdrm) or $155 (4 bdrm) cleaning and damage waiver fee required at booking
  • 12.75% tax not included
  • See the rules that apply to all deals.

Questions and Answers 152 questions

Commonly Asked Questions

Q:

will we be able to choose which cabin we want when booking? also what are options of the upgrading to a bigger cabin ae we able to just pay the difference?

Ollicia R.  asked on  Jan 8, 2013

A:

You can choose the cabin you wish to stay in (best option is to do an availability search on our website via the quick cabin find box in the upper left hand side of our website). You can also upgrade to a 5 bedroom cabin (excluding amazing views retreat) for $100/night over the 4 bedroom rate. You can book online on our website (use the cabin quick find box in the upper right hand side) and then in the notes/comments section designate that you are booking with a groupon and include your redemption code. Once we receive the reservation we will update your reservation reflecting the groupon pricing as the reservation will be booked at the retail rate. You will not be charged the deposit amount calculated at the time of booking, only the booking fee.

Andy E.  from  Merchant  replied on  Jan 9, 2013

Q:

Can we specify which cabin, ie: Cajun Hideaway???? Darryl

Darryl N.  asked on  Jan 8, 2013

A:

Absolutely! We prefer that you pick the cabin! You can search for cabins available for your requested dates of stay on our website by using the cabin quick search in the upper right of our website http://www.elkspringsresort.com. Once you find a cabin you can book online. You can book online on our website (use the cabin quick find box in the upper right hand side) and then once you begin the reservation process you have the option to enter details in the notes/comments section. Be sure to designate that you are booking with a groupon and include your redemption code. Once we receive the reservation we will update your reservation reflecting the groupon pricing as the reservation will be booked at the retail rate. You will not be charged the deposit amount calculated at the time of booking, only the booking fee. If you are booking within 14 days of your stay we will charge all fees and sales taxes at the time of booking. The groupon amount will be deducted from your total and will not be charged. This is paid by you to groupon.

Andy E.  from  Merchant  replied on  Jan 9, 2013

Q:

if i combine for 4 nights is there only 1 cleaning fee?

Tina W.  asked on  Jan 8, 2013

A:

Yes but so long as they are consecutive stays in the same cabin. the cabin quick search in the upper right of our website http://www.elkspringsresort.com. Once you find a cabin you can book online. You can book online on our website (use the cabin quick find box in the upper right hand side) and then once you begin the reservation process you have the option to enter details in the notes/comments section. Be sure to designate that you are booking with a groupon and include your redemption code. Once we receive the reservation we will update your reservation reflecting the groupon pricing as the reservation will be booked at the retail rate. You will not be charged the deposit amount calculated at the time of booking, only the booking fee. If you are booking within 14 days of your stay we will charge all fees and sales taxes at the time of booking. The groupon amount will be deducted from your total and will not be charged. This is paid by you to groupon.

Andy E.  from  Merchant  replied on  Jan 9, 2013

Q:

What is the name of the 3 bedroom cabin that is available?

Stasha T.  asked on  Jan 8, 2013

A:

All of our 3 bedrooms are available. You can search online at our website based on the cabin size and requested dates of stay. the cabin quick search in the upper right of our website http://www.elkspringsresort.com. Once you find a cabin you can book online. You can book online on our website (use the cabin quick find box in the upper right hand side) and then once you begin the reservation process you have the option to enter details in the notes/comments section. Be sure to designate that you are booking with a groupon and include your redemption code. Once we receive the reservation we will update your reservation reflecting the groupon pricing as the reservation will be booked at the retail rate. You will not be charged the deposit amount calculated at the time of booking, only the booking fee. If you are booking within 14 days of your stay we will charge all fees and sales taxes at the time of booking. The groupon amount will be deducted from your total and will not be charged. This is paid by you to groupon.

Andy E.  from  Merchant  replied on  Jan 9, 2013

Q:

In reference to Andy E's answer to Amy H's question... How I understand Andy's guidelines - purchase the groupon, go to company website to reserve cabin, use the comments to populate groupon code and pricing will be adjusted after the fact. When attempting to book online, it is asking for approximately 24% down payment to make the reservation. This is over and above the amount you are paying for the groupon. Does the purchaser have to wait for a refund of the down payment less up-front fees since the groupon was purchased separately? So essentially you put nearly twice as much down up front but then get refunded once the groupon/reservation is processed? Is there someone to call to make reservations who can make the price adjustments right away, to avoid the extra money up front, waiting for refund scenario? Thanks!

SHANNON L.  asked on  Jan 8, 2013

A:

Hi Shannon. Great question and sorry it was not clear. We DO NOT charge your card the deposit amount displayed at the time of booking. If your booking prior to 14 days prior to check in we charge the admin/booking fee of $45 + tax only. Then 14 days prior to check in we will charge the remaining fees and taxes due on the fees and groupon amount to the card you used to reserve the cabin. The groupon amount you will pay directly to groupon. Once paid we need your redemption code and we'll need that redemption code as soon as possible. the cabin quick search in the upper right of our website http://www.elkspringsresort.com. Once you find a cabin you can book online. You can book online on our website (use the cabin quick find box in the upper right hand side) and then once you begin the reservation process you have the option to enter details in the notes/comments section. Be sure to designate that you are booking with a groupon and include your redemption code. Once we receive the reservation we will update your reservation reflecting the groupon pricing as the reservation will be booked at the retail rate. You will not be charged the deposit amount calculated at the time of booking, only the booking fee. If you are booking within 14 days of your stay we will charge all fees and sales taxes at the time of booking. The groupon amount will be deducted from your total and will not be charged. This is paid by you to groupon.

Andy E.  from  Merchant  replied on  Jan 9, 2013

Q:

What is the earliest that this can be used? I would like to use it for this month, January 2013. thanks

Nancy B.  asked on  Jan 9, 2013

A:

You can use it for a check in today if you like. The deal is valid from now until May 31st (march is excluded). You can search for cabins available for your requested dates of stay and book online on our website at http://www.elkspringsresort.com by using the cabin quick search in the upper left of our website (http://www.elkspringsresort.com). This will show you the cabins avaialble and the dates they are available. The retail rates, not the groupon rates will be shown, but given you are using the groupon we will override these rates after you submit your online reservation. Once you find a cabin you can book online via link by the cabin. When reserving online be sure to designate that you are booking with a groupon and include your redemption code. There is a notes/comments section during the reservation process where you should list your redemption code and specify that you are using the groupon. Once we receive the reservation we will update your reservation reflecting the groupon pricing as the reservation will be booked at the retail rate. You will not be charged the deposit amount calculated at the time of booking, only the booking fee. If you are booking within 14 days of your stay we will charge all fees and sales taxes at the time of booking. The groupon amount will be deducted from your total and will not be charged. This is paid by you to groupon.

Andy E.  from  Merchant  replied on  Jan 9, 2013

Q:

I am looking for a cabin for 3 nights. Is there any great deals like this for one more night, without having to get the double groupon special?

Abby  asked on  Jan 9, 2013

A:

you can purchase a 1 night upgrade for: 2 bedroom: $175 3 bedroom: $250 4 bedroom: $325 (TN sales taxes of 12.75% do apply) You can choose the cabin you wish to stay in (best option is to do an availability search on our website via the quick cabin find box in the upper left hand side of our website). You can also upgrade to a 5 bedroom cabin (excluding amazing views retreat) for $100/night over the 4 bedroom rate. You can book online on our website (use the cabin quick find box in the upper right hand side) and then in the notes/comments section designate that you are booking with a groupon and include your redemption code. Once we receive the reservation we will update your reservation reflecting the groupon pricing as the reservation will be booked at the retail rate. You will not be charged the deposit amount calculated at the time of booking, only the booking fee.

Andy E.  from  Merchant  replied on  Jan 9, 2013

Q:

Please tell me what is the total cost of the 2 bd condo + taxes and damage & cleaning fee.

Angeleque  asked on  Jan 19, 2013

A:

The total is $387.86 for 3 nights. So less the groupon of $269 the taxes and fees will be 118.86. Remember, this is for 3 nights. The 2 night rate is the same.

Andy E.  from  Merchant  replied on  Jan 21, 2013

More Questions and Answers

Q:

It seems that all the weekends are booked for four bedroom cabins, will you be extending the useable dates to accomodate?

hollee  asked on  Jan 21, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Brette V.  from  Groupon  replied on  Jan 22, 2013

Q:

It says that the groupon option for 2 bedroom is sold out. Is that true?

Megan  asked on  Jan 22, 2013

A:

I'm very sorry you were unable to purchase this offer! Unfortunately, this deal has ended. If the business sets a limit on how many Groupons we can offer, you will see "Limited quantity available" under the hourglass and countdown of the time left to buy.

There are a few reasons why we may limit the number of Groupons available on certain deals, but generally it's to ensure a high quality of service for Groupon customers.

Please keep an eye out for similar deals we may offer which could fit your needs. If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Brette V.  from  Groupon  replied on  Jan 22, 2013

Q:

There doesn't seem to be any weekend availability for a four bedroom in the time alloted. Any suggestions?

hollee  asked on  Jan 21, 2013

A:

Hi Hollee, please call us at 866-550-1795 x2 and we'll see if we can accommodate you

Andy E.  from  Merchant  replied on  Jan 22, 2013

Q:

Are there any two bedroom cabins (not condos) available for check in May 17, 24, or 31st?

erin r.  asked on  Jan 21, 2013

A:

Unfortunately there are no cabins. You could rent buckhaven, a 1 bedroom cabin on the 17th for the 2 bedroom groupon rate.

Andy E.  from  Merchant  replied on  Jan 21, 2013

Q:

If I booked 3 - 2 night stays for a four bedroom cabin with an upgrade to a 5 bedroom in May how much would my card be charged at the time of booking.

Donnie N.  asked on  Jan 20, 2013

A:

we simply require $45 of our fees per reservation at the time of booking. It works out to be $50.74 per reservation after taxes. You will also need to purchase the groupons in advance and give us the redemption codes at the time of booking.

Andy E.  from  Merchant  replied on  Jan 21, 2013

Q:

If I purchase the two night stay for two bedrooms, it would be 269 + 135 for the non-refundable cleaning fee, for a total of 404. When I look up 'Tucked Inn', for example, two nights there plus tax would be 826.46. After I apply the Groupon, how much would be left to pay off? I just am a little confused on what is being paid for and what is not. Thanks!

Shoaib A.  asked on  Jan 21, 2013

A:

Yes! our online system will quote you our normal rate. When booking simply enter your groupon redemption code in the reservation comments/notes section and we will adjust the pricing once we receive your reservation online.

Andy E.  from  Merchant  replied on  Jan 21, 2013

Q:

I want the 4 bedroom unit, is it available the week of April 1? for 6 nights?

Bob S.  asked on  Jan 20, 2013

A:

Unfortunately we only have condos available during those dates.

Andy E.  from  Merchant  replied on  Jan 21, 2013

Q:

Hi, do you have availability for April 1st through April 6th? We are traveling with 6 adults and 5 children so I'm not sure what size cabin we would need...

Arlene W.  asked on  Jan 20, 2013

A:

We have availability in our condos. You might consider getting two 3 bedroom condos. The groupon rate is one 3 bedroom groupon at $349 + taxes and fees for 3 nights in a 3 bedroom condos. you could buy 4 of these for 2 condos for 6 nights.

Andy E.  from  Merchant  replied on  Jan 21, 2013

Q:

When is the last day for this deal? Will you please give me a exact date and time.just need to put money in the bank monday :\ thank you

erah m.  asked on  Jan 19, 2013

A:

Hi Erah, the last day is today (monday 1/21) at 11:59 pm.

Andy E.  from  Merchant  replied on  Jan 21, 2013

Q:

Please tell me what is the total cost of the 2 bd condo + taxes and damage & cleaning fee.

Angeleque  asked on  Jan 19, 2013

A:

The total is $387.86 for 3 nights. So less the groupon of $269 the taxes and fees will be 118.86. Remember, this is for 3 nights. The 2 night rate is the same.

Andy E.  from  Merchant  replied on  Jan 21, 2013

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